Ahmad Alzoubi

Professional Experience

Ahmad Alzoubi is a Beneficiary Experience & International Indicators Consultant at Kaizen Consulting, where he also serves as a Systems Analyst, Data Analytics Expert, and the Educational Kaizen Manager. He currently leads two customer-experience improvement projects for the National Center for Government Resource Systems and is engaged in establishing and operating the Data Management Office at the General Authority for Competition. He also contributes to the nationwide Digital Experience Index project at the Digital Government Authority, covering all major government platforms, and has supported multiple government programs to evaluate portals against UNDESA standards, map service processes, and embed customer-centric operating models.

Practical Expertise

Ahmad specializes in enterprise governance practices for managing organizational project assets, large-scale data warehousing, and end-to-end data pipelines (modeling, storage, ETL) on cloud platforms such as Amazon Web Services and Microsoft Azure. He brings extensive experience in managing technology projects across customer experience, low-code platform development, data management, and digital government. His track record includes partnering with public-sector data management offices to implement national principles and policies aligned with UNDESA classifications, promoting Kaizen culture in government entities, and publishing five peer-reviewed papers in reputable journals and conferences.

Education and Training

Ahmad holds an M.Sc. in Computer Science from Jordan University of Science and Technology and a B.Sc. in Computer Science from Yarmouk University, Jordan. His professional certifications include Project Management Professional (PMP®), ARIS Business Process Modeling Professional, Certified Customer Journey Mapping Professional (Milkymap), Forrester® Mastering CX, and completion of the CX Masterclass leading to the CCXP® credential from the Customer Experience Professionals Association.