Ibrahim Aljarah

Professional Experience

Professor Ibrahim Aljarah Senior Consultant and Professor of Computer Science at Kaizen Consulting. He served as Professor and Chair of Artificial Intelligence at the University of Jordan, where he previously directed the International Affairs Unit. His advisory footprint extends globally as an AI Consultant to the European Union and UNESCO. In the public sector, he is currently engaged in beneficiary-experience improvement at the National Center for Government Resources Systems and in the nationwide Digital Experience Index led by the Digital Government Authority.

Practical Expertise

Professor Ibrahim specializes in end-to-end customer-journey design using design-thinking methods, building bespoke survey instruments to measure and improve digital interactions across channels. His technical strengths span data-governance frameworks and regulatory data requirements, enterprise data-asset management, data science, artificial intelligence, digital government, and tech-enabled education and training content. He has co-authored numerous books and scientific publications and published over 110 peer-reviewed papers across computer science and AI. He applies Forrester-aligned guidance in enterprise architecture, data governance, customer experience, and digital experience. Recognized internationally, he has been listed among Clarivate’s most influential researchers in computer science and ranked in the top 2% of scientists worldwide in AI and image processing by Stanford’s global classification, earning ten local and international awards in AI and digital government.

Education & Training

Professor Ibrahim holds a Ph.D. in Computer Science from North Dakota State University (USA), an M.Sc. in Computer Science & Information Systems from Jordan University of Science and Technology, and a B.Sc. in Computer Science from Yarmouk University (Jordan).