Yasser Alqadi

Professional Experience

Yasser Alqadi is an experienced Customer Experience (CX) and digital transformation consultant with a strong focus on strategy development and organizational improvement. Yasser is currently serves as a Customer Experience and Digital Maturity Consultant at Kaizen Consulting in Saudi Arabia, where he advises organizations on enhancing customer journeys, optimizing digital and physical touchpoints, and improving overall service delivery. His expertise extends to leading projects in both the public and non-profit sectors, driving measurable improvements in customer satisfaction, digital engagement, and operational efficiency.

Practical Experience

Yasser has contributed to numerous high-impact projects, including activating beneficiary services management at the National Center for Plant Pest and Animal Disease Prevention (Waqa), developing the national compliance framework for customer experience at the Ministry of Human Resources and Social Development, and creating the Digital Experience Index for the Digital Government Authority. Yasser is has designed customer journey mapping methodologies, developed CX strategies for non-profit organizations, and provided advisory sessions for startups on data-driven digital marketing strategies. He is skilled in IT infrastructure development, digital transformation, change management, institutional development, and quality systems implementation, including CQC projects and ISO 9001:2015 audits. Additionally, he has led marketing operations, team management, strategic planning, and KPI development.

Educational Background and Training

Yasser holds a Bachelor’s degree in Computer Science from Saba University, Yemen. Yasser is a certified Mastering CX and Customer Journey Mapping professional accredited by Forrester, a certified IT Management professional for the non-profit sector from King Fahd University of Petroleum and Minerals, and a certified Project Management Professional (PMP®) from PMI. He also serves as Lead External Auditor (IRICA) and Internal Auditor for ISO 9001:2015 quality management systems, reflecting a strong foundation in both technical and managerial expertise to drive organizational excellence.