Samer Atiani

Professional Experience

Samer Atiani has a track record across government, healthcare, and customer operations, he serves as a Data Analysis & Decision Specialist. Previously, he led analytics teams as a Senior Data Analyst at Lean Business Services (KSA) and InfoTech (Jordan), and drove performance insights as a Senior Performance Analyst and Team Lead at Extensya (Jordan). Earlier, he managed frontline operations as a Customer Service Team Lead at Etisalat UAE, building a strong foundation in service quality and operational excellence.

Practical Expertise

Samer specializes in transforming complex datasets into actionable decisions—leading teams to mine patterns and trends, build forecasting and performance models, and improve data quality. His toolkit includes SQL and Python for data engineering and automation, as well as Tableau and Power BI for executive dashboards and self-service analytics. He has delivered advanced call-data analyses to resolve technical issues and elevate customer experience, implemented big-data reporting pipelines, trained teams in statistical analysis and accurate reporting, and embedded data-driven strategies to boost efficiency and customer satisfaction.

Education & Training

Samer holds a B.Sc. in Computer Science from Al-Zaytoonah University of Jordan. His professional development includes a comprehensive Data Science with Python program covering SQL-based analysis, machine learning, deep learning, cloud computing, and model deployment—equipping him to design end-to-end analytics solutions that link operational data to strategic outcomes.