Eshraq Dalalah

Professional Experience

Eshraq Aldalalah is a consultant in customer experience, currently working at Kaizen Consulting. With a proven background in the education sector, Eshraq has served as the Information Center Manager at Al-Ruwad International Schools, specifically within the Female Department. Eshraq has expertise in a variety of government projects, including her current role as a Digital Experience Index Evaluator at the Digital Government Authority, where she assesses major government platforms. Her professional journey includes participation in multiple projects supporting the Kingdom’s rankings on global indices and providing consulting services to improve these scores.

Practical Experience

Eshraq has practical experience in government digital transformation, having been involved in various initiatives under the Digital Government Authority. Eshraq has contributed to research projects aimed at improving the Kingdom's performance on international indices and advising on the development of strategies to enhance digital services. Additionally, Eshraq has expertise in the United Nations indicators and standards related to data sharing, freedom of information, and open data. Eshraq has worked on evaluating government portals based on UNDESA (United Nations Department of Economic and Social Affairs) standards, mapping service processes, enhancing policies, and creating customer-centric operational models.

Educational Background and Training

Eshraq holds a Bachelor’s degree in Computer Engineering from Jordan University of Science and Technology, Jordan. She is a certified professional in customer experience (Mastering CX) and an accredited Customer Journey Mapping professional by Forrester.