We are currently implementing a project to design the general framework for the digital experience maturity of government platforms and services, and to implement maturity measurement cycles for the next two years (2023-2024) across all major government platforms. The project scope includes the following:

• Establishing a credible national Digital Experience Index as a source of insights that enhance motivation among government teams by highlighting, appreciating, and showcasing outstanding digital government platforms and services as national role models.
• Employing best global practices, methodologies, and indicators from the United Nations, World Bank, leading organizations, and countries in digital transformation and e-government to develop the Digital Government Authority's methodology for the maturity of digital government platforms and services.
• Unifying the Customer Experience across channels for delivering digital services to increase their effectiveness and usability.
• Assisting government agencies in developing strategies and roadmaps for digital experience maturity, and setting digital experience goals and performance indicators linked to the overall objectives and indicators of the organization.
• Developing the general framework for digital experience maturity of government platforms and services, based on national strategic directions related to digital government, aligning with the internal sector indicators of the authority, and studying measurement mechanisms and how to evaluate their results.
• Supporting the efforts of the authority's sectors in improving the Kingdom's ranking in international indicators from the United Nations, World Bank, ESCWA, and other international bodies targeted by the Kingdom.