We congratulate the Kingdom of Saudi Arabia and its wise leadership on achieving a 99% score in the assessment of 100 government services under the Government Electronic and Mobile Services (GEMS) Index 2025, issued by the United Nations Economic and Social Commission for Western Asia (ESCWA).

Kaizen, the strategic partner of the Digital Government, extends its sincere congratulations to the Kingdom of Saudi Arabia, the Digital Government Authority (DGA), and all government entities on the Kingdom's achievement of ranking first regionally in the Government Electronic and Mobile Services (GEMS) Maturity Index 2025, with an outstanding score of 99% for the fourth consecutive year.

This achievement reaffirms the sustainability of the Kingdom's digital government transformation journey and reflects the success of national efforts to deliver integrated digital government services built on service quality, citizen satisfaction, and accessibility. It further strengthens Saudi Arabia's position as a global benchmark in digital government service delivery.

At Kaizen, we are proud of our strategic partnership with the Digital Government Authority and our contribution to several national initiatives that have advanced excellence and digital transformation. Foremost among these is the development of the Digital Experience Maturity Index, which has helped institutionalize a culture of measurement and continuous improvement while enhancing the quality of government digital experiences in line with international best practices.

This milestone demonstrates that sustained investment in digital governance, innovation, citizen experience, and continuous measurement is the foundation for achieving and maintaining advanced levels of digital maturity. It also reinforces the objectives of Saudi Vision 2030 and strengthens the Kingdom's global competitiveness.