Amr Haroun

Professional Experience

Amr Haroun is a consultant in customer experience, Kaizen, and institutional excellence at Kaizen Consulting. He previously served as Deputy Director and Head of the Consulting Department at the Quality Improvement Center, Ministry of Industry (Egypt). With a strong career across government and private sectors, he has played a leading role in strategic planning, operational excellence, governance, and performance improvement, contributing to transformative programs in the Middle East and North Africa. His efforts have earned him recognition, including the National Industrial Development and Logistics Program (NIDLP) Award and designation as the First Quality Ambassador by the Saudi Standards, Metrology and Quality Organization (SASO).

Practical Expertise

Amr’s expertise spans strategy development and execution, governance frameworks, policy design, Kaizen methodologies, performance and change management, and customer experience enhancement. He has led and contributed to high-profile projects such as the change management strategy for the National Center for Government Resource Systems, the customer experience strategy for the National Center for Non-Profit Sector Development, and service reengineering and beneficiary experience improvement for the Ministry of Economy and Planning. His portfolio also includes organizational culture and change management at the National Debt Management Center, HR and organizational development at the National Center for Environmental Compliance, Kaizen-driven performance improvement at the Ministry of Health, and customer experience optimization for public and private entities. Internationally, he has conducted diagnostic studies and identified improvement opportunities for major Japanese manufacturers such as Yawata, Yaskawa, Toto, and Okano Valve.

Education & Training

Amr holds an MBA from the Arab Academy for Science, Technology & Maritime Transport. His professional credentials include Project Management Professional (PMP®), Certified Prosci® Change Management Practitioner, EFQM® foundational training, and advanced Japanese certifications in Total Quality Management and Industrial Engineering. He is also a Certified Six Sigma Master Black Belt (CSSBB®), Forrester-certified in Mastering CX and Customer Journey Mapping, and an ARIS Business Process Modeling Professional (Software AG).