Ayman Alarabiat

Professional Experience

Dr. Ayman Alarabiat ian an E-Participation Expert at Kaizen Consulting, and an Associate Professor of Information Systems at Al-Balqa Applied University (Jordan). He also serves as a Digital Transformation Consultant with the European Public Law Organization (EPLO), a trainer in digital transformation and citizen-centered service design at the Institute of Public Administration (Jordan), and a Research Fellow in e-Governance with UNU-eGOV (Portugal). He contributes to national programs assessing and advancing digital government readiness across Saudi public entities.

Practical Expertise

Dr. Alarabiat designs and executes end-to-end assessments of digital transformation performance and e-government maturity at national and local levels—covering the UN E-Government Development Index (EGDI) and the Local Online Service Index (LOSI). His portfolio includes leadership in the Digital Experience Index project for the Digital Government Authority, technical evaluations, data analysis, and periodic readiness reporting. He has advised UNDESA, UNDP, and EPLO on training guides and policy recommendations that improve countries’ standings in international digital indicators, co-authored Chapter 4 of the 2020 UN E-Government Survey on local e-government, trained 200+ civil servants in systems thinking, citizen-centric service design, innovation, and digital strategy, and published peer-reviewed research in e-government, e-participation, and data analytics (including ICEGOV venues). He builds data-collection tools, benchmarking reports, and actionable recommendations to align government efforts with international maturity requirements.

Education & Training

Dr. Alarabiat holds a Ph.D. in Information and Communication Systems & Technologies from the University of Minho (Portugal), an M.Sc. in E-Business from Mutah University (Jordan), and a B.Sc. in Economics from Yarmouk University (Jordan). This interdisciplinary foundation enables him to connect public-policy objectives with rigorous measurement, practical service design, and evidence-based digital transformation.