Mohammad Elmekkawy
Professional Experience
Mohammad Elmekkawy is a consultant in Kaizen, quality, operational excellence, and customer experience at Kaizen Consulting, he brings cross-sector experience from senior service roles at Toyota Egypt and Hyundai (GB Auto). He has designed unified operational manuals to measure service quality and beneficiary experience in line with national and international standards, and contributed to flagship public-sector programs—ranging from the Digital Experience framework for the “Musaned” platform (Takamul), to beneficiary awareness and perception measurement for the Ministry of Human Resources and Social Development (MHRSD), and activating beneficiary service management at Waqaa Center. He also supported the establishment and operation of MHRSD’s Operational Performance Excellence System and its readiness for institutional excellence certifications.
Practical Expertise
Mohammad specializes in strategic data analysis, continuous improvement, and experience design—turning stakeholder insights into targeted improvement opportunities and performance dashboards. His portfolio includes ISO 22301:2019 gap analyses and full Business Continuity Management System enablement (knowledge transfer, training, internal audits, and external-audit support), as well as developing methodologies, operating models, and performance templates that track compliance with EFQM, COPC, and Digital Government Authority metrics. He has delivered projects in Saudi Arabia and Egypt with international consulting teams from Portugal and the Netherlands, applying Kaizen, operational-excellence principles, and culture-change leadership to embed high-quality performance.
Education & Training
Mohammad holds a B.Sc. in Mechanical Engineering from the Arab Academy for Science, Technology & Maritime Transport (Egypt). His professional credentials include the international IMCM® change-management certification (ACMC, Belgium), ARIS Business Process Modeling (Software AG), EFQM® foundational training, Project Management Professional (PMP®), and completion of the CX Masterclass leading to the CCXP credential (CXPA®).
