Hala Albarrak

Professional Experience

Hala Albarrak is a seasoned consultant with extensive experience in operations management, strategic partnerships, and organizational development. Hala currently serves as a Consultant at Kaizen Consulting Her career includes serving as Operations Director at Emdad Digital and Emdad CCS, General Manager of the Higher Institute for Tourism and Hospitality, Strategic Partnerships Executive at MENA for Education and Development, and Operations Manager at Smartlink under the Ministry of Transport. Through these roles, she has demonstrated exceptional leadership in managing large-scale operations, developing strategies to enhance institutional performance, and fostering strategic partnerships across various sectors.

Practical Experience

Hala is currently engaged in a national project focused on developing the strategy and framework for Change Management and Partner Relationship Management at the National Center for Government Resource Systems. Hala has substantial hands-on experience in designing and executing performance improvement strategies, leading high-performing teams, and implementing operational excellence initiatives within government and private organizations. Her expertise extends to performance analysis, training and employee development, quality management, and documenting best practices to improve efficiency and productivity. She is highly skilled in the use of international performance methodologies, including OKRs (Objectives and Key Results), KPIs (Key Performance Indicators), the Balanced Scorecard (BSC), and the MTHP performance management framework.

Educational Background and Training

Hala holds a Bachelor’s degree in English Language and Literature from King Saud University in Saudi Arabia. She is a certified Project Management Professional (PMP®) from the Project Management Institute (PMI®), a certified Change Management Practitioner from Prosci®, and holds an international certification in Change Management (IMCM®) from the ACMC Institute in Belgium. Additionally, she holds a COPC certification focused on customer service strategy enhancement and overall performance improvement. Her strong academic foundation and professional credentials reflect her capability to drive organizational transformation, manage complex change initiatives, and elevate institutional performance to global standards.