Kaizen Consulting announces its strategic collaboration with FeedbackNow, a global leader in real-time customer satisfaction measurement through its renowned Smiley Box solutions. This collaboration enables organizations across the Kingdom to elevate customer experience and leverage instant insights to drive smarter, data-driven strategic decisions.
This collaboration represents a significant advancement in how customer satisfaction is measured in Saudi Arabia. Through Kaizen Consulting, FeedbackNow will introduce innovative, real-time feedback solutions using Smiley Boxes and Smiley Terminals, deployed in leading destinations worldwide, to capture customer sentiment at the moment of experience.
By enabling instant measurement of customer satisfaction, organizations gain a fast and effective way to continuously improve performance. Real-time analytics support quicker, more accurate decision-making, while innovative feedback tools help organizations enhance overall customer experience, strengthen their reputation, and increase satisfaction levels.
FeedbackNow solutions will soon be launched in selected locations across the Kingdom, marking a new milestone in digital transformation and customer experience excellence.