News & Events

As part of its partnership with Prince Mutaib bin Abdulaziz Al Ahliyah Foundation, Kaizen Consulting delivered a specialized strategic planning workshop as a key milestone in developing the organization’s 2026–2030 strategic plan for the nonprofit sector. The workshop focused on aligning the institutional vision, engaging the team in decision-making, and enhancing awareness of key developments and challenges within the nonprofit sector, contributing to the development of a clear, actionable, and sustainable strategy. At Kaizen Consulting, we believe that effective planning begins with deep understanding—and ends with real, measurable impact.

As part of keeping pace with global transformations in the grants and endowments sector, and in support of developing the general strategy of the Prince Miteb bin Abdulaziz Charitable Foundation, Kaizen Consulting organized a specialized workshop titled:

“Engineering Endowment Channels Through Innovative Solutions.”

The workshop presented a set of strategic ideas and solutions aimed at enhancing the efficiency of the four endowment channels of the founder’s will, with a strong focus on maximizing sustainable social impact and translating strategic visions into measurable, practical outcomes.

At Kaizen Consulting, we innovate strategies and build partnerships to create impact that goes beyond the present toward sustainable development.

In a strategic step reflecting a strong commitment to advancing institutional excellence, the Ministry of Human Resources and Social Development announced the signing of a Memorandum of Understanding with Kaizen Consulting, appointing Kaizen as the Official Knowledge Partner of the Beneficiary Experience Excellence Award.

This partnership aims to enrich the award with specialized knowledge and consulting content, contributing to the dissemination of a culture of excellence in beneficiary experience and supporting the achievement of the award’s strategic objectives—ultimately delivering a tangible and sustainable impact on beneficiaries.

Kaizen Consulting continues to play its role in empowering organizations and transforming knowledge into real impact that drives development and innovation in beneficiary experience.

The Kingdom of Saudi Arabia has announced a significant global achievement, securing second place worldwide in the Digital Government Maturity Index (GTMI) issued by the World Bank Group for 2025, among 197 countries. This milestone reflects the Kingdom’s accelerated strategic transformation in digital government and its strong commitment to advancing government services while enhancing efficiency, quality, and global competitiveness.

Saudi Arabia achieved outstanding results across the index’s key pillars, recording near-complete scores in core government systems availability, digital government service delivery, effective citizen engagement, and digital transformation enablers. These results underscore the maturity, integration, and sustainability of the Kingdom’s digital government ecosystem.

The index also highlights Saudi Arabia’s remarkable upward trajectory, advancing from 49th place in 2020, to 3rd place in 2022, and reaching 2nd place globally in 2025—a clear testament to the success of national digital transformation strategies and their alignment with the objectives of Saudi Vision 2030.

Kaizen proudly serves as a strategic partner to the Digital Government Authority in achieving this national milestone.

Kaizen Consulting announces its strategic collaboration with FeedbackNow, a global leader in real-time customer satisfaction measurement through its renowned Smiley Box solutions. This collaboration enables organizations across the Kingdom to elevate customer experience and leverage instant insights to drive smarter, data-driven strategic decisions.

This collaboration represents a significant advancement in how customer satisfaction is measured in Saudi Arabia. Through Kaizen Consulting, FeedbackNow will introduce innovative, real-time feedback solutions using Smiley Boxes and Smiley Terminals, deployed in leading destinations worldwide, to capture customer sentiment at the moment of experience.

By enabling instant measurement of customer satisfaction, organizations gain a fast and effective way to continuously improve performance. Real-time analytics support quicker, more accurate decision-making, while innovative feedback tools help organizations enhance overall customer experience, strengthen their reputation, and increase satisfaction levels.

FeedbackNow solutions will soon be launched in selected locations across the Kingdom, marking a new milestone in digital transformation and customer experience excellence.

Kaizen Consulting announces its strategic collaboration with the Gulf Customer Experience Awards GCXA™26, the region’s leading program celebrating excellence in customer experience. This collaboration reflects Kaizen’s ongoing commitment to driving institutional innovation and continuous improvement across both public and private sector organizations.

Kaizen Consulting continues to reinforce its leadership in digital transformation and data analytics by delivering innovative strategic solutions that achieve tangible results. Its work supports institutional development and enhances overall organizational performance through advanced, data-driven approaches.

Through this collaboration, Kaizen aims to promote the adoption of global best practices in customer experience, enabling organizations to elevate innovation levels and deliver high-quality services that meet the expectations of both Gulf and international markets.

This collaboration represents a strategic step toward strengthening local and international cooperation, contributing to broader improvements in customer experience quality. It reflects Kaizen’s dedication to providing innovative solutions that support market development and institutional excellence.

Organizations will benefit from specialized consulting solutions in data analytics and customer experience enhancement, empowering them to make informed, data-driven strategic decisions and achieve sustainable performance improvement.

Kaizen Consulting was pleased to welcome, at its headquarters in the city of Riyadh, His Excellency the Honorable Dr. Hussein bin Suleiman Al-Salmi, Member of the State Council, Chief Executive Officer of Majd Group, and Vice President of the German University in the Sultanate of Oman, along with the accompanying delegation.

This visit comes within the framework of strengthening the strategic partnership between the two parties and exploring further areas of cooperation and future prospects, in line with the development-oriented directions in the two brotherly countries.

Dr. Al-Salmi praised the standard of the consulting services provided by Kaizen and the diversity of its fields and expertise, emphasizing the importance of joint work between both sides to develop consulting and training projects with a sustainable impact.

At its Riyadh headquarters, Kaizen Consulting celebrated the Kingdom of Saudi Arabia’s unprecedented global achievement, advancing 25 positions in the United Nations E-Government Development Index 2024 to rank fourth globally, first regionally, and second among G20 countries in digital services, with Riyadh ranked third worldwide among 193 cities.

Kaizen Consulting is proud of this national milestone and of its partnership with the Digital Government Authority, working as part of a dedicated team that contributed to this remarkable progress.

This achievement reflects the Kingdom’s strong commitment across all sectors to strengthening digital infrastructure and attaining global leadership in digital transformation, in line with the objectives of Vision 2030.

Together, we are building a prosperous digital future and continuing a journey of innovation and advancement.