Kaizen Consulting, in collaboration with #Adaa_Center, organized a collaborative workshop with public sector entities on the “Beneficiary Experience Measurement Methodology,” aiming to enhance measurement practices, improve service quality, and strengthen integration with government entities to advance beneficiary experience measurement practices.

This workshop was held as part of the “Updating Beneficiary Experience Measurement Methodologies in Public Sector Entities” project for the National Center for Performance Measurement of Public Agencies (Adaa). The project aims to develop advanced national methodologies for measuring and analyzing beneficiary experience, as well as building unified frameworks and guidelines that support improving government service quality and enhancing data-driven decision-making based on accurate indicators.

The project includes several developmental phases, such as assessing and analyzing the current state, conducting benchmarking studies against leading international practices, updating measurement methodologies, and developing mechanisms for calculating overall satisfaction indicators. It also covers the development of service quality measurement guides, along with designing a strategic roadmap and communication mechanisms to ensure sustainable implementation and stronger integration among government entities.