Kaizen Consultants

Professional Experience

Professor Abdulrahman Alangari has an extensive career in academia, consulting, and leadership across the fields of statistics and data analysis. He currently serves as Professor of Statistics and Data Analysis at Kaizen Consulting in Saudi Arabia and previously held the position of Professor of Statistics and Operations Research at King Saud University. His professional journey also includes serving as a senior advisor and general supervisor at the Ministry of Higher Education, where he oversaw the Center for Education Statistics and Decision Support as well as the Geographic Information Systems Unit. Additionally, he chaired the Saudi Mathematical Sciences Society and represented the Kingdom in international organizations such as UNESCO’s Institute for Statistics and the OECD.

Practical Expertise

Dr. Alangari brings advanced expertise in both quantitative and qualitative statistics, mathematics, probability, and algorithms, with strong analytical and problem-solving skills. He has led numerous large-scale national projects, including the establishment of the Data Management Office at the General Authority for Competition, the Digital Experience Index project at the Digital Government Authority, and strategic initiatives in tourism economics with the Ministry of Tourism. His contributions extend to developing economic modeling frameworks for the Saudi Industrial Development Fund and providing technical and operational support to the Ministry of Economy and Planning. Beyond project leadership, he has authored and co-authored multiple books, research articles, and conference papers in applied statistics and performance indicators, while also contributing as a reviewer and evaluator for academic programs, technical projects, and research studies.

Education and Training

Dr. Alangari holds a Ph.D. in Applied Statistics from the University of Glasgow in the United Kingdom and a Bachelor’s degree in Statistics from King Saud University in Riyadh.

Professional Experience

Abdulaziz Al-Habab has experience in business analysis and data analytics, with a focus on digital transformation, process improvement, systems analysis, and the development of internal tools. He is experienced in translating business needs into clear requirements, designing workflows, developing key performance indicators (KPIs) and dashboards, and supporting organizational development initiatives. He has contributed to consulting and technology projects through data analysis, document and policy reviews, digital maturity assessments, and the delivery of practical solutions that enhance decision-making and operational performance.

Career Experience

Abdulaziz currently serves as a Computer Science Specialist at Kaizen, where he supports digital transformation projects by analyzing business requirements, evaluating business processes, reviewing documentation and operational manuals, assessing data needs, identifying improvement opportunities, and developing internal tools, work templates, and automation concepts to support consulting and implementation teams. Previously, he worked as a Business Analyst and Data Analytics Support Specialist at Early Business Company, where he translated business requirements into technical solutions, designed workflows and dashboards, and supported digital transformation initiatives. His contributions included participation in the Digital Transformation Strategic Plan for the King Fahad National Library and the development of a digital maturity and KPI measurement tool. He also gained valuable experience in technical support and systems administration at Zone Technology Information Technology Company.

Education and Professional Development

Abdulaziz is currently pursuing a Bachelor's degree in Computer Science at the Arab Open University, following the completion of a Diploma in Programming and Database Systems from King Saud University. He holds the P3O® Foundation and P3O® Practitioner certifications in Portfolio, Programme, and Project Offices. In addition, he completed a specialized Data Analytics program covering SQL, Python, Looker Studio, Tableau, and Microsoft Power Platform.

Professional Experience

Dr. Khalid Aljarallah is a consultant and expert in leadership, institutional excellence, and academic accreditation at Kaizen Consulting. He has led national programs across government, higher education, and regulatory sectors. He founded and headed quality management in the food sector at the Saudi Food & Drug Authority, and served as Chief Executive Officer (CEO) of the National Center for Plant Pest and Animal Disease Prevention and Control. He also held senior roles at the Ministry of Education—including Director General for Private University Education and Senior Advisor/Supervisor in the Minister’s Office. In academia, he served as Dean of Quality & Skills Development at Majmaah University, Dean of the College of Applied Sciences at AlMaarefa University, and Associate Dean for Medical Education Quality at King Fahd Medical City, in addition to serving on high-level councils and boards in both public and private universities.

Practical Expertise

Education & Training

Dr. Aljarallah holds a Ph.D. in Microbiology from the University of Surrey (UK), an M.Sc. in Quality & Food Safety from the University of Reading (UK), and a B.Sc. in Microbiology from King Saud University. This scientific foundation, combined with regulatory and academic leadership, equips him to bridge rigorous methodology with practical execution—driving measurable quality improvement and sustainable institutional outcomes.

Professional Experience

Khalid Alashban is a leader and development professional with extensive experience in managing projects, programs, and operational planning within the non-profit and consulting sectors. Khalid is currently serves as a Project and Programs Development Manager at Kaizen Consulting, where he oversees national-level initiatives and operational excellence projects. Previously, he held several key leadership roles, including Founder and Director of the Programs and Initiatives Department and Member of the Grants Committee at the Prince Talal bin Abdulaziz Al Saud Charity Foundation, as well as Founder and Director of Development Grants and Founding Member of the Social Investment Track at the Mohammed Ibrahim Alsubeaei Charity Foundation. Additionally, he served as Director of Programs and Projects and Grants Committee Member at the Abdullah bin Abdulaziz Al Rajhi Charity Foundation. His professional journey reflects a strong record of strategic leadership, institutional development, and impactful philanthropy.

Practical Experience

Khalid has led and contributed to major national projects focused on organizational excellence, capacity building, and social impact. Khalid is directed the institutional excellence project for the Human Resources Development Fund (HRDF), aligning it with national and international excellence standards such as KAQA, EFQM, and ISO. He also managed the establishment of a large-scale national entity dedicated to social impact investment—the Social Impact Investment and Civil Society Support Fund. As a certified Birkman Consultant and strategic leadership expert, he has designed operating models, measurement methodologies, and technology-enabled systems to enhance institutional performance. His experience encompasses strategic and operational planning, performance management, innovation assessment, and the establishment of organizational frameworks that drive sustainable impact.

Educational Background and Training

Khalid holds a Professional Executive Master of Business Administration (MBA) from the American Institute of Human Resources (HRCI) and a Bachelor’s degree in Pharmacy from the College of Pharmacy, Riyadh University. He is a certified Project Management Professional (PMP®) from the Project Management Institute (PMI®), a Certified Coach from the International Coaching Federation (ICF), and a Certified Practitioner from the British Institute of Strategic Leadership and Quality Management. Additionally, Khalid is an Accredited Innovation Assessor (AINA) by the Global Innovation Institute (GINI), a certified Development Project Management Professional (PMD Pro), and a Certified MEALDPro Practitioner from London, UK.

Professional Experience

Dr. Abdulmajeed is a Digital Transformation Consultant at Kaizen Consulting. His portfolio spans national initiatives and academia, bridging policy, delivery, and capability building across the public sector and higher education.

Practical Expertise

Dr. Abdulmajeed contributes to nationwide efforts to increase adoption of digital identity and trust services and to develop regional and global trust lists for digital trust—projects led by the Saudi Ministry of Communications and Information Technology. He led the development of a risk-assessment methodology for user interactions with security application interfaces in collaboration with UNC Charlotte and a major U.S. bank. His background includes health information systems design (workflow enhancement for blindness-prevention systems with the University of Maryland), e-commerce solutions (PHP/Oracle implementation at King Khalid University), and advanced Python training for undergraduate engineers. Internationally active, he serves on scientific committees reviewing papers for HMiMS, AsiaUSEC, and HCI International, and has published 30+ peer-reviewed works, including studies on IoT applications in smart cities, data privacy and security, and Artificial Intelligence.

Education & Training

Dr. Abdulmajeed holds a Ph.D. in Computer Science & Information Systems from the University of North Carolina at Charlotte, United States. M.S. in Information Systems from the University of Maryland, Baltimore County, United States. And a B.S. in Information Systems from King Khalid University. His professional credentials include a certificate in Governance, Risk & Compliance (Paris, IPA), an advanced professional certificate in E-Learning Experience Design from Saudi Arabia’s National eLearning Center, a certificate in Digital Transformation (University of Virginia), a certificate in Mobile App Development (Shaw Academy, UK), a certificate in TOGAF EA (The Open Group). He is also a certified academic accreditation reviewer by the Education & Training Evaluation Commission.

Professional Experience

A Digital Identity and Trust Services Consultant at Kaizen Consulting, he brings a rare blend of technology, policy, and academia. He has served as an Associate Professor of Near Eastern Languages & Culture at Majmaah University, and previously held operations and relationship-management roles with GETEX. Earlier, he worked as a Flight Operations & Planning Officer for private and royal aviation at Saudia. Across these roles, he has led multi-stakeholder programs that connect national priorities with international best practices in digital trust and public-sector transformation.

Practical Expertise

He led the development of regional and global trust lists for digital trust services and drove nationwide adoption of digital identity and trust solutions at the Ministry of Communications and Information Technology. His portfolio includes refining performance reports and culture-measurement outputs in a change-management program at the National Center for Government Resources Systems, standardizing terminology, and crafting communication and awareness strategies. He contributed to a mentoring program for translators at the Literature, Publishing & Translation Commission and co-developed a tailored evaluation methodology for research, development, and innovation activities with the RDI Authority (KACST). He also serves as a certified trainer with Public Security Training City and King Salman Institute for Studies & Consulting, and as a scientific reviewer at the King Abdullah bin Abdulaziz Center for Translation.

Education & Training

He holds a Ph.D. in Near Eastern Languages & Cultures from Indiana University Bloomington, an M.A. in Applied Linguistics from Southern Illinois University Carbondale, and a B.A. in English Language & Literature from Imam Mohammad Ibn Saud Islamic University. His professional credentials include Training Quality Practitioner (TQP) certification from the Education & Training Evaluation Commission (ETEC), Project Management Professional (PMP®), and Risk Management Professional (PMI-RMP®). This combination equips him to design and govern high-assurance digital-trust ecosystems while communicating complex concepts clearly to policymakers and the public.

Professional Experience

Dr. Abdel-Elah Al-Ayyoub is a distinguished professor of computer and data sciences, and a senior executive with extensive leadership experience as CEO of multiple companies and founder of several institutions. He has held key academic and administrative positions, including Vice President, Dean, and faculty member at universities in the Middle East and the United States. He has also collaborated with leading international organizations such as UNESCO, the European Commission, UNDP, and USAID on high-impact projects. Over his career, he has received three local and international awards in computer science and published more than sixty peer-reviewed research papers.

Practical Expertise

He is led strategic projects in Saudi Arabia. His expertise spans digital experience, data governance, enterprise architecture, customer experience, and institutional excellence, with advanced application of Forrester guides in digital experience, voice of the customer, and service innovation. He has spearheaded local, regional, and international initiatives in institutional excellence, digital government, customer experience, education, and environmental development.

Educational Background and Training

Dr. Al-Ayyoub holds a PhD and a Master’s degree in Computer Engineering from the Middle East Technical University in Turkey, as well as a Bachelor’s degree in Computer Science from Yarmouk University, Jordan.

Professional Experience

Abdulrahman Alobaid is a senior Institutional Excellence and Social Development Consultant at Kaizen. His previous roles include Training Supervisor and Project Manager. Through these roles, he has developed deep expertise in leading complex projects, improving organizational performance, and enhancing stakeholder engagement.

Practical Experience

Abdulrahman has managed and contributed to numerous strategic and developmental projects, including leading the qualification project for the Zakat, Tax, and Customs Authority to achieve the Diamond Level of the King Abdulaziz Quality Award. He played a key role in founding a national entity focused on social impact investment (the Social Investment and Civil Society Support Fund) under the National Center for the Development of the Non-Profit Sector. His experience encompasses quality monitoring, performance reporting, strategic partnership building, and training content development.

Educational Background and Training

Abdulrahman holds a Bachelor’s degree in Computer Science and Information Technology from Imam Muhammad ibn Saud Islamic University in Saudi Arabia. He completed specialized courses in International Change Management (IMCM®).

Professional Experience

Mahmoud Alzoubi is a distinguished consultant in digital transformation, enterprise architecture, e-government, e-participation, and customer experience. With extensive senior IT leadership experience, including serving as an IT Director across multiple institutions, he brings a strong combination of strategic vision, technical depth, and organizational insight. His career reflects a consistent ability to align technology with institutional goals, lead digital modernization efforts, and deliver complex national programs that enhance public sector performance. Alzoubi has played a central role in advancing e-government development, strengthening institutional capabilities, and guiding organizations toward meeting international benchmarks for digital maturity and online service excellence.

Practical Expertise

Alzoubi has led strategic national initiatives aimed at improving performance in the United Nations E-Government Development Index and its sub-indicators, including the Online Service Index, E-Participation Index, Open Government Data Index, and Sustainable Development Goals metrics. He has extensive experience assessing and enhancing digital transformation strategies in alignment with UNDESA standards, as well as enabling public sector organizations to achieve regional and international digital recognitions. His expertise spans enterprise architecture, customer experience design, ERP development, and the application of Kaizen methodologies to drive continuous improvement.

He has directed key digital transformation tracks for major national programs, providing strategic and technical leadership to elevate digital service delivery, institutional performance, and user-centric service design. His work includes improving customer journeys, implementing global best practices, and supporting organizations in building modern digital ecosystems that foster excellence and innovation.

Educational Background and Training

Alzoubi holds a Bachelor’s degree in Computer Engineering from the Jordan University of Science and Technology. He is recognized as an International Expert and Assessor in Digital Transformation and eGovernment, supported by a portfolio of advanced certifications and specialized global training. His professional development includes completing the Digital Transformation program at MIT, covering AI, IoT, cloud computing, blockchain, and cybersecurity. He is certified in Mastering Customer Experience and Customer Journey Mapping from Forrester and trained in Business Process Modeling using ARIS. Additionally, he completed the EFQM Foundation Training, accredited by the European Foundation for Quality Management, equipping him to drive institutional excellence and alignment with global quality frameworks.

Professional Experience

Dr. Ahmad Alaiad works with Kaizen Consulting in Saudi Arabia, advising on advanced digital transformation, governance, and AI-driven projects. His career spans both academia and practice, positioning him as a bridge between research and real-world applications in computer science and digital governance. He is Associate Professor in Computer Science and Artificial Intelligence with extensive leadership roles in academia and consultancy. He has served as Vice Dean at Jordan University of Science and Technology and chaired multiple departments, including Cybersecurity, Computer Science, and Computer Information Systems.

Practical Expertise

Dr. Alaiad has a distinguished track record as an international expert and evaluator for global indices on e-government maturity, including the UN E-Government Development Index. He is actively engaged in national-level projects, such as establishing and operating a Data Management Office at the General Authority for Competition, and leading the Digital Experience Index for the Digital Government Authority across key government platforms. His expertise covers enterprise architecture, data governance, customer and digital experience, and policy frameworks in line with Forrester methodologies. He has collaborated on EU-funded projects with leading European countries, contributed to the establishment of data science and AI programs, and published more than 50 scientific papers. He has also supervised graduate research, won nine national and international awards, and provided expertise in both academia and industry in the US, Europe, and the Middle East.

Education and Training

Dr. Alaiad holds a PhD and Master’s degree in Information Systems from the University of Maryland, Baltimore (USA), as well as a Master’s degree in Computer Information Systems from Yarmouk University (Jordan). He also earned a Bachelor’s degree in Computer Information Systems from Al al-Bayt University (Jordan).

Professional Experience

Dr. Ahmad Almulaiki is a consultant in impact assessment, academic consulting and capacity building, and values 360. His work spans advisory, research, and leadership roles focused on building values-driven institutions and operationalizing culture through clear standards, codes, and practical guides.

Practical Expertise

Dr. Almulaiki has delivered national-scale projects including an economic and social impact analysis of R&D and innovation activities for the Research, Development & Innovation Authority—covering predictive methodologies, forecasting models, policy-oriented insight reports, a practical impact-assessment manual, and capacity building via workshop training. His portfolio includes leading qualitative research, designing training and awareness content, and developing procedural and guidance handbooks. As principal researcher for Kaizen’s Values-Building Methodology, he contributed to the Values Book, Code of Conduct, Partnership & Governance Charter, values matrix, and strategy. He has executed culture and change-management initiatives at the National Debt Management Center, the National Center for Government Resources Systems, Al Rajhi Bank, and other values/social-science programs; helped establish a national entity for impact economy (a fund for associations and social-impact investment); led a Saudi Aramco study on knowledge-acquisition patterns; built academic and public frameworks for specialized training; designed curricula for professional certifications; and conducted extensive surveys with published professional papers.

Education & Training

Dr. Almulaiki holds a PhD, MA, and BA in in Social Sciences. This formation underpins his ability to integrate ethical frameworks, social research, and practical training design to strengthen institutional culture and measurable impact.

Professional Experience

As Director of Training Programs and Operations at Kaizen Consulting, Omar Baaqeel oversees large, multi-entity capacity-building initiatives. He managed national programs to elevate performance across the tourism sector through workforce upskilling and preparation for globally recognized certifications, and programs to train and qualify industrial establishments to implement quality management systems under the supervision of SASO. He also contributed to establishing and operating the Institutional Excellence System at the Ministry of Human Resources and Social Development, supporting the ministry’s attainment of the King Abdulaziz Quality Award, EFQM® international excellence recognition, and ISO certifications.

Practical Expertise

Omar has led major training portfolios serving tens of thousands of participants and specializes in the design and rollout of quality management systems and their applications. His experience spans end-to-end program design, operational execution, and partner coordination; development of sectoral diplomas in collaboration with leading universities; and the planning and delivery of high-profile conferences and events. He is adept at translating excellence models into practical operating routines, building assessment frameworks, and aligning training outcomes with organizational performance targets.

Education & Training

Omar holds a Master’s degree in Total Quality Management from Sikkim Manipal University (India), and a Bachelor’s degree in Business Administration from the Applied Science University in Amman, Jordan. He has completed EFQM® foundational training and numerous courses in management, business development, and continuous improvement.

Professional Experience

Yasser Alqadi is an experienced Customer Experience (CX) and digital transformation consultant with a strong focus on strategy development and organizational improvement. Yasser is currently serves as a Customer Experience and Digital Maturity Consultant at Kaizen Consulting in Saudi Arabia, where he advises organizations on enhancing customer journeys, optimizing digital and physical touchpoints, and improving overall service delivery. His expertise extends to leading projects in both the public and non-profit sectors, driving measurable improvements in customer satisfaction, digital engagement, and operational efficiency.

Practical Experience

Yasser has contributed to numerous high-impact projects, including activating beneficiary services management at the National Center for Plant Pest and Animal Disease Prevention (Waqa), developing the national compliance framework for customer experience at the Ministry of Human Resources and Social Development, and creating the Digital Experience Index for the Digital Government Authority. Yasser is has designed customer journey mapping methodologies, developed CX strategies for non-profit organizations, and provided advisory sessions for startups on data-driven digital marketing strategies. He is skilled in IT infrastructure development, digital transformation, change management, institutional development, and quality systems implementation, including CQC projects and ISO 9001:2015 audits. Additionally, he has led marketing operations, team management, strategic planning, and KPI development.

Educational Background and Training

Yasser holds a Bachelor’s degree in Computer Science from Saba University, Yemen. Yasser is a certified Mastering CX and Customer Journey Mapping professional accredited by Forrester, a certified IT Management professional for the non-profit sector from King Fahd University of Petroleum and Minerals, and a certified Project Management Professional (PMP®) from PMI. He also serves as Lead External Auditor (IRICA) and Internal Auditor for ISO 9001:2015 quality management systems, reflecting a strong foundation in both technical and managerial expertise to drive organizational excellence.

Professional Experience

Dr. Mostafa AboElsoud is a senior economic consultant with over two decades of academic and advisory expertise across the Middle East, Africa, and Europe. He is Lead Economic Consultant at Kaizen Consulting, Professor of Economics and Finance, Fellow of the Higher Education Academy (UK), and Founder & Chairman of GREA UK. His career spans key academic appointments at the British University in Egypt, the American University of the Middle East (Kuwait), and Suez Canal University, with visiting roles at the University of Delaware. Beyond academia, he has directed and contributed to large-scale consulting projects for ministries, municipalities, and corporations across the GCC, aligning with national strategies such as Saudi Vision 2030.

Practical Expertise

Dr. AboElsoud specializes in economic modeling, impact evaluation, national accounts, and sustainable development strategies. He has led investment and feasibility studies in sectors such as health, education, tourism, and transport, including public–private partnership (PPP) frameworks and digital transformation initiatives. His work includes developing satellite accounts, municipal investment models, and data-driven strategies for revenue diversification and operational excellence. He has also published extensively in peer-reviewed journals (Scopus Q1–Q4), authored books on economics and development, and served as guest editor and board member for international journals. His applied skills extend to econometric analysis (Eviews, SPSS, Stata), policy evaluation, and training government officials and business leaders through IMF, ESCWA, AfDB, and Eurostat programs.

Education & Training

Dr. AboElsoud holds a Ph.D. in Economics from the University of Delaware, an MSc in Economics, a BSc in Commerce (Economics major), and a Statistical Diploma from Cairo University. His postgraduate training includes specialized programs in National Accounts Planning (Paris), SNA 1993 advanced methodologies (France), and Impact Evaluation (University of California, San Diego). He is also certified in information systems programming, international computer skills, and academic teaching (FHEA, UK).

Professional Experience

Professor Ibrahim Aljarah Senior Consultant and Professor of Computer Science at Kaizen Consulting. He served as Professor and Chair of Artificial Intelligence at the University of Jordan, where he previously directed the International Affairs Unit. His advisory footprint extends globally as an AI Consultant to the European Union and UNESCO. In the public sector, he is currently engaged in beneficiary-experience improvement at the National Center for Government Resources Systems and in the nationwide Digital Experience Index led by the Digital Government Authority.

Practical Expertise

Professor Ibrahim specializes in end-to-end customer-journey design using design-thinking methods, building bespoke survey instruments to measure and improve digital interactions across channels. His technical strengths span data-governance frameworks and regulatory data requirements, enterprise data-asset management, data science, artificial intelligence, digital government, and tech-enabled education and training content. He has co-authored numerous books and scientific publications and published over 110 peer-reviewed papers across computer science and AI. He applies Forrester-aligned guidance in enterprise architecture, data governance, customer experience, and digital experience. Recognized internationally, he has been listed among Clarivate’s most influential researchers in computer science and ranked in the top 2% of scientists worldwide in AI and image processing by Stanford’s global classification, earning ten local and international awards in AI and digital government.

Education & Training

Professor Ibrahim holds a Ph.D. in Computer Science from North Dakota State University (USA), an M.Sc. in Computer Science & Information Systems from Jordan University of Science and Technology, and a B.Sc. in Computer Science from Yarmouk University (Jordan).

Professional Experience

Dr. Driss Ohlale is an international researcher and trainer in change management at Kaizen Consulting in Saudi Arabia, and a founding member of the University Laboratory for Skills Management and Human Development (LABODEV) at Hassan II University in Casablanca, Morocco. He is also an active member of the Francophone Institute for the Study and Analysis of Systems (IFEAS), with representation in Belgium, Canada, Switzerland, France, Morocco, and Senegal. His career reflects a balance of academic research, consulting, and professional association leadership in the fields of change management, organizational development, and human capital growth.

Practical Expertise

Dr. Ohlale leads strategic projects such as developing a change management strategy to achieve organizational goals at the National Debt Management Center, and designing a change management framework aligned with modern technologies for the National Center for Government Resource Systems. Dr. Ohlale has designed numerous models and tools in leadership, strategy, organization, performance, and change management. He translated four internationally recognized management methodologies from French into Arabic, including the IMCM® global change management standard. His contributions include authoring 14 published books (with additional works in progress), writing research articles, and conducting interviews. He has delivered training, consulting, and studies to hundreds of government agencies, private companies, and NGOs across 19 countries, earning over 200 certificates, shields of recognition, and excellence awards. He also partnered with Friedrich Ebert Foundation in Morocco for strategic foresight and planning programs and supervised the development of quality standards and operational manuals in Moroccan educational institutions in collaboration with UNICEF.

Education and Training

Dr. Ohlale earned a Ph.D. in Change Theory from Mohammed V University in Morocco. He holds an international certification in Change Management from IMCM® (Belgium), and an international certification in Strategic Planning from IFEAS (Belgium). His academic background includes a postgraduate diploma (D.E.S.A.) in Sociology and two bachelor’s degrees—one in Sociology and another in Education Sciences—both from Mohammed V University. He also obtained a general university diploma in Mathematics from Cadi Ayyad University in Morocco.

Professional Experience

Dr. Haider Zaza is a  consultant in measurement, diagnostics, and statistical analysis at Kaizen Consulting, he also serves at the University of Jordan as Head of the Educational Psychology Department, Director of the Educational Research Program, and Associate Professor in Educational Psychology. His career combines academic leadership with advisory roles for education quality, accreditation, and program development across universities, consulting firms, and national initiatives.

Practical Expertise

Dr. Zaza specializes in measuring sustainable impact and training ROI, designing evidence-based evaluation frameworks, and applying advanced statistical analysis to improve training content and delivery. His portfolio includes organizing and managing educational research, developing academic programs, and leading practical application projects. He has contributed to Arrowad’s values-based model by co-developing training built on institutional values such as customer service excellence. He has provided expert counsel to Saudi Arabia’s Private Education Quality System to align with local and international standards, advised the Queen Rania Award for Excellence in Education on educator selection criteria, and designed teacher selection tools that ensure rigorous, merit-based evaluation. He has authored over twenty educational, psychological, and professional research papers.

Education & Training

Dr. Zaza holds a Ph.D. and M.A. in Educational Psychology and a B.A. in Educational Sciences—all from the University of Jordan. This academic foundation underpins his ability to integrate scientific rigor with practical program design, enabling institutions to measure outcomes, elevate instructional quality, and realize sustained performance improvements.

Dr. Yahya Ahmed Al-Khayari is a Business Excellence Consultant with more than 20 years of professional experience across government, private, and non-profit sectors. His expertise spans organizational excellence, quality management, institutional development, strategic consulting, and capability building. Throughout his career, he has led consultancy engagements, excellence award preparation programs, quality management system implementation, and executive training assignments. Combining academic excellence with extensive practical experience, he has supported organizations in strengthening institutional performance, adopting internationally recognized excellence frameworks, and implementing sustainable management and governance practices.

Practical Expertise

Dr. Yahya began his professional career as Administrative Affairs Supervisor at the University of Science and Technology before moving into quality and excellence consulting with Bayt Al Khibrah International Consulting. He later served as a Business Excellence Consultant at Rowad Al Edarah Administrative Consulting Office, followed by Senior Business Excellence Consultant and Project Manager at Vision Exploration & Excellence (VES), and subsequently Senior Business Excellence Consultant at Tharwah, He worked at Emtiaz Al-Arabiya, a company specializing in institutional excellence. He currently serves as Business Excellence Consultant at Kaizen Consulting. His consulting experience includes preparing organizations for the King Abdulaziz Quality Award (KAQA), the EFQM Excellence Model, and excellence awards within the non-profit sector. He has contributed to developing organizational excellence systems, implementing ISO management systems, managing institutional development projects, delivering executive training programs, and supporting organizations across diverse sectors in strengthening governance, operational excellence, and organizational performance. His experience also includes serving as an excellence assessor, participating in international ISO technical committees, delivering professional workshops and conferences, and advising organizations on sustainable institutional development initiatives.

Education & Training

Dr. Yahya holds a Doctor of Business Administration from Al-Madinah International University, Malaysia, graduating with First Class Honours, and a Master of Business Administration from Open University Malaysia. He also earned a Bachelor's degree in Translation from the University of Science and Technology, Yemen. His professional credentials include accreditation as a KAQA Assessor, EFQM 2025 Assessor and a certified performance improvement practitioner, and Assessor accredited by the Gulf Standards Organization (GSO). He is also a Certified Trusted Charity Consultant, Certified Edamah (Saudi Volunteering Standard) Consultant, Certified McKinsey Institutional Excellence Consultant, and holds multiple ISO-related certifications covering quality, environmental management, occupational health and safety, business continuity, information security, innovation management, accreditation, and conformity assessment.

SProfessional Experience

Omar Alkhamis is experienced in strategy development, business planning, and operational management. He currently serves as an Associate Consultant at Kaizen Consulting in Saudi Arabia and has previously held the position of Operations Manager at Qabas United Company. Through these roles, he has demonstrated strong leadership in managing teams, optimizing processes, and driving organizational performance in alignment with strategic objectives.

SPractical Experience

Omar is recognized for his expertise in strategy formulation, business development, and institutional integration. He has led initiatives focused on developing strategic dashboards and reports that provide actionable insights for decision-makers. His work emphasizes enhancing stakeholder experience through advanced analytical methods and continuous feedback mechanisms to ensure quality outcomes and sustainable impact. Additionally, he has contributed to improving interdepartmental collaboration by refining processes, monitoring performance, and ensuring alignment with organizational goals.

Educational Background and Training

Omar holds a Bachelor’s degree in Law from King Saud University in Saudi Arabia. He is also a Certified Strategy and Business Planning Professional, accredited by The KPI Institute.

Professional Experience

Abdulrahman Alsalman is a skilled professional with extensive experience in logistics services, business analysis, and project management across various sectors in Saudi Arabia. Abdulrahman has served as a Logistics Services Specialist and Business Analyst at Kaizen Consulting, an Assistant Project Manager at Al-Mahafez Real Estate Company, and a Public Relations Manager at Hajar Company. Through these diverse roles, Abdulrahman has developed a comprehensive understanding of organizational operations, strategic communication, and project execution.

Practical Experience

Abdulrahman participated in the “Social Investment Incubator and Accelerator Project” for the National Center for Non-Profit Sector Development, as well as a project for developing the Media Policy and Communication Strategy for the Family Affairs Council. Abdulrahman has played a key role in business needs analysis, organizational excellence, quality model development, and human resources management. His expertise extends to supporting project teams in improving operational procedures and policies, coordinating logistics, facilitating workshops and stakeholder meetings, and implementing change management and communication strategies to align with institutional excellence standards.

Educational Background and Training

Abdulrahman holds a Bachelor’s degree in Sharia from Imam Muhammad bin Saud Islamic University in Saudi Arabia. Abdulrahman is a certified in Change Management (IMCM®) from the ACMC® Institute in Belgium. He also holds a Diploma in Project Management. Additionally, Abdulrahman has completed the foundational training program from the European Foundation for Quality Management (EFQM®), strengthening his capability in organizational excellence and quality management practices.

Professional Experience

Tariq Abdelrahim is a Data & International Indicators Consultant at Kaizen Consulting, he also serves as a technical advisor to multiple organizations and has led IT & Systems departments across institutions. His roles span enterprise technology leadership, advisory work on government platform maturity, and hands-on delivery of data-driven programs that align operations with national digital-transformation priorities.

Practical Expertise

Tariq specializes in ERP analysis and implementation—translating business-unit requirements into integrated solutions that comply with national enterprise standards and support operational targets. He is an accredited assessor for the Digital Government Authority’s Government Platforms Maturity Index, contributing to enablement projects that activate national systems, produce procedural playbooks, and deliver workshops and knowledge-transfer programs for power users. His background includes leading Arrowad Group projects to train teams on technical activation and integration (readiness assessments, cybersecurity alignment, and network-quality verification), administering learning management systems (LMS) to improve UX and instructional performance, and managing cross-functional teams to achieve education and quality accreditations while embedding continuous improvement practices.

Education & Training

Tariq holds an M.Sc. in Management Information Systems from Al-Balqa Applied University (Jordan) and a B.Sc. in Software Engineering from Al-Isra University (Jordan). His professional credentials include Project Management Professional (PMP®), Forrester Mastering CX, and Certified Customer Journey Mapping (Forrester).

Professional Experience

Mohamed Frigui is a senior statistician and national accounts expert with over 20 years of experience in macroeconomic statistics across national institutions and international organizations. He has worked with leading entities including the International Monetary Fund, the National Center for Statistics and Information in Oman, and the GCC Statistical Center. He also held several senior leadership positions at the National Institute of Statistics in Tunisia, including General Director of the Quality Department and Director General of the National Accounts Department. Earlier in his career, he served as Director and Deputy Director and contributed as a key expert in European Union projects in Sudan, Morocco, and Tunisia, focusing on macro-fiscal modeling, statistical system modernization, and institutional capacity building.

Practical Expertise

Mohamed has extensive expertise in national accounts, macroeconomic analysis, and statistical system development. His work includes compiling and analyzing annual and quarterly national accounts, implementing the System of National Accounts SNA 2008 and its updates, and developing Supply and Use Tables, institutional sector accounts, and satellite accounts across sectors such as tourism, ICT, transport, and environment. He has led major initiatives in rebasing national accounts, enhancing data quality, and aligning statistical methodologies with international standards.

His technical expertise includes econometric modeling, time series analysis, forecasting, survey design, and data validation. He is proficient in statistical and programming tools such as SAS, R, SPSS, and SQL, as well as specialized national accounts systems. In addition, he has delivered extensive training and capacity-building programs for international organizations, including the IMF and the Arab Monetary Fund, contributing to knowledge transfer and institutional strengthening across multiple countries.

Educational Background and Training

Mohamed holds an Engineering Degree in Statistics and Information Analysis from the University of Manouba in Tunisia. His academic background also includes preparatory engineering studies and a baccalaureate in mathematics. He has participated in numerous specialized training programs, including advanced training in tourism satellite accounts and quarterly national accounts through international organizations such as SESRIC and ESCWA.

He is an international trainer in national accounts, delivering programs for institutions such as the IMF and AITRS, and has also contributed to academia as a lecturer in economics at the University of Tunis El Manar.

Professional Experience

Dr. Ayman Alarabiat ian an E-Participation Expert at Kaizen Consulting, and an Associate Professor of Information Systems at Al-Balqa Applied University (Jordan). He also serves as a Digital Transformation Consultant with the European Public Law Organization (EPLO), a trainer in digital transformation and citizen-centered service design at the Institute of Public Administration (Jordan), and a Research Fellow in e-Governance with UNU-eGOV (Portugal). He contributes to national programs assessing and advancing digital government readiness across Saudi public entities.

Practical Expertise

Dr. Alarabiat designs and executes end-to-end assessments of digital transformation performance and e-government maturity at national and local levels—covering the UN E-Government Development Index (EGDI) and the Local Online Service Index (LOSI). His portfolio includes leadership in the Digital Experience Index project for the Digital Government Authority, technical evaluations, data analysis, and periodic readiness reporting. He has advised UNDESA, UNDP, and EPLO on training guides and policy recommendations that improve countries’ standings in international digital indicators, co-authored Chapter 4 of the 2020 UN E-Government Survey on local e-government, trained 200+ civil servants in systems thinking, citizen-centric service design, innovation, and digital strategy, and published peer-reviewed research in e-government, e-participation, and data analytics (including ICEGOV venues). He builds data-collection tools, benchmarking reports, and actionable recommendations to align government efforts with international maturity requirements.

Education & Training

Dr. Alarabiat holds a Ph.D. in Information and Communication Systems & Technologies from the University of Minho (Portugal), an M.Sc. in E-Business from Mutah University (Jordan), and a B.Sc. in Economics from Yarmouk University (Jordan). This interdisciplinary foundation enables him to connect public-policy objectives with rigorous measurement, practical service design, and evidence-based digital transformation.

Professional Experience

Dr. Mohammed Elbes is a senior Digital Transformation Consultant at Kaizen. Previously, he was an Associate Professor in the Computer Science Department at Al-Zaytoonah University of Jordan and a Senior Researcher in Computer Science at Western Michigan University (USA). His career blends academia and applied consulting, focusing on content that underpins digital governance—where data engineering, information security, and intelligent institutional communications intersect.

Practical Expertise

Dr. Elbes builds evidence-based digital content ecosystems for government, spanning indoor positioning systems and smart-city applications that align with international indicators (EGDI, GEMS, GTMI). His applied research includes NLP-driven approaches to cyberbullying mitigation, AI models for analyzing citizen behavior and social media in public-service contexts, and sensor-data analytics for mobility quality assessment (in collaboration with the Michigan Department of Transportation). He has published on data security, network programming, and recommendation algorithms, and his portfolio covers digital policy drafting, smart-governance procedure design, and tailored technical and training content that elevates trust, safety, and usability across e-government platforms.

Education & Training

Dr. Elbes holds a Ph.D. and an M.S. in Computer Science from Western Michigan University (USA) and a B.Sc. in Computer Engineering from Jordan University of Science and Technology. He is TOGAF® Certified (TOGAF® Standard, 10th Edition) by The Open Group, USA. This academic foundation—combined with research and delivery experience—enables him to translate advances in AI and data engineering into secure, standards-aligned digital content that powers transparent, citizen-centric governance.

Professional Experience

Mohammad Elbana is a senior consultant and expert in quality systems and institutional excellence at Kaizen Consulting, with broad experience in strategy, quality, and accreditation. He also serves as a technical expert at the Saudi Accreditation Center (SAAC) and previously worked as Strategic Management Consultant at King Khalid University (2017–2021), where he contributed to the development and execution of the university’s 2020 strategy and the design of its 2030 strategic plan. His career demonstrates a strong record of advancing excellence frameworks, supporting government institutions, and leading large-scale strategic initiatives across sectors.

Practical Expertise

Mohammad leads major national projects, including SASO’s National Development and Logistics Program (NDLP) initiative to qualify 150 enterprises for international conformity certifications across 13 ISO standards, and the project to prepare the National Center for Environmental Compliance for inspection body accreditation under ISO/IEC 17020 and related regulations. He previously led the institutional excellence program at the Ministry of Human Resources and Social Development using the Kaizen methodology, enabling the ministry to achieve the national, regional, and global excellence “triple crown.” In addition, he guided the Human Resources Development Fund toward national and international excellence awards and ISO certifications. His expertise covers strategic frameworks, Lean methodologies for sustainable results, operational efficiency, and the development of professional and personal training programs.

Education and Professional Credentials

Mohammad holds a Master’s degree in Quality Management from the Arab Academy for Science, Technology & Maritime Transport, Egypt, and a Master’s degree and Bachelor’s degree in Textile Printing Engineering from Helwan University, Egypt. His professional certifications are extensive, including Lead Assessor qualifications for ISO/IEC 17021-1 and ISO/IEC 17024 (UKAS, ANAB, SAAC), Certified EFQM Assessor, Certified Assessor for Egypt’s Government Excellence Award (NIGSD), and Lead Auditor for ISO 9001, ISO 14001, and ISO 45001 (CQI | IRCA, UK). He is also certified as a C-SBP (Strategic Business Planning Professional), C-KPI (Key Performance Indicator Professional), Project Management Professional (PMP®), and Change Management Professional (IMCM, Belgium).

Professional Experience

Dr. Mahmoud Rajab is a Training Solutions and Content Development Consultant and Educational Technology Expert at Kaizen Consulting. Throughout his professional journey, he has contributed to government and national projects through roles combining instructional design, digital learning development, and technology-enabled training solutions.

Practical Expertise

Dr. Rajab has led the development of interactive training modules for government projects, including content creation, and assessment design. His work spans the preparation of consulting studies, academic research, market research, benchmarking, and data analysis. He has conducted socio-economic impact analyses for the Research, Development and Innovation Authority and has contributed to designing and enhancing numerous interactive training programs aimed at improving target-group capabilities.

He has participated in major national projects to design and build specialized e-learning programs for leadership and professional pathways, serving entities such as the Literature, Publishing and Translation Commission, the Ministry of Human Resources and Social Development, the Saudi Standards, Metrology and Quality Organization, and the Human Resources Development Fund. His expertise includes developing self-paced digital training packages, and designing interactive learning units compatible with learning management systems.

Dr. Rajab has developed competency-based training content supported by scientifically validated behavioral and cognitive frameworks. His skills extend to designing infographics, and visual diagrams. He also brings strong analytical capabilities in evaluating content effectiveness, designing tools for training impact measurement, and creating survey mechanisms.

Educational Background and Training

Dr. Rajab holds a PhD in Educational Technology from Ain Shams University, graduating with distinction and a recommendation for academic dissemination. He also holds a Master’s degree in Educational Technology from Ain Shams university with distinction and a recommendation for inter-university exchange. He earned his Bachelor’s degree in Educational Technology from the Faculty of Specific Education, Minya University in Egypt.

His professional credentials include Project Management Professional PMP from the Project Management Institute PMI, and Change Management Professional IMCM from Belgium. He has additionally completed specialized training in strategic planning, supporting his ability to lead and manage complex

Professional Experience

Salah Abdulhafeez is a Consultant in Planning, Quality, and Institutional Excellence at Kaizen Consulting, with extensive experience in education and organizational development. He has served as Quality of Education Officer at Cognia (USA) and as Director of Planning and Quality, International Education Consultant, and Trainer at the Technical and Vocational Training Corporation. Throughout his career, he has established himself as a thought leader in leadership development, institutional excellence, project management, and quality systems, contributing to both national and international initiatives.

Practical Expertise

Salah leads government projects focused on leadership development, succession planning, institutional excellence, and preparing organizations to achieve international excellence certifications and awards. His portfolio includes directing the Institutional Excellence System at the Ministry of Human Resources and Social Development, developing the quality assurance system for private education at the Ministry of Education, embedding corporate values at Tatweer for Educational Technologies, and activating the Code of Ethics in the nonprofit sector. He has also managed the program for qualifying external reviewers in the national quality assurance system for private education. In addition, he is recognized as an expert in strategic business planning, organizational development, and quality management systems.

Education and Training

Salah holds a Master’s degree in Administrative Sciences and a Bachelor’s degree in Arts and Education, both from Mansoura University, Egypt. His professional qualifications include School Evaluation Specialist from the Education & Training Evaluation Commission, a Business Analytics Diploma from Harvard Business School, and internationally recognized certifications such as Certified EFQM® Assessor, Certified EFQM® Change Expert, Project Management Professional (PMP®), and Certified Change Leader under the IMCM methodology.

Professional Experience

Mohammed Qasim is a highly skilled Visual Data and Design Specialist at Kaizen Consulting, with extensive experience in web development, professional design, and multimedia creation. Mohammed has held roles as a Web Developer at Arrowad Group, Web Designer at Arrowad IT Company, and Professional Designer at Kaizen Consulting.

Practical Experience

Mohammed has over ten years of expertise in visual design for websites, books, magazines, publications, and both in-person and eLearning training materials. His work includes data visualization, infographic production, motion graphics, promotional videos, and professional event photography. He has applied his skills to national projects, such as visualizing the results of knowledge society studies for Saudi Aramco, and has contributed to the development of tools for big data visualization. His practical experience demonstrates a strong ability to manage design requirements, create illustrative graphics, logos, layouts, and deliver visually impactful storytelling.

Educational Background and Training

Mohammed holds a Bachelor’s degree in Information Technology from the University of Modern Science and Technology, Yemen, and a Diploma in Graphic Design and Multimedia from the University of Sharjah, UAE. Mohammed has also earned a certification in Effective Personal Productivity from the Leadership Management International (LMI) program and completed foundational training accredited by the European Foundation for Quality Management (EFQM®). His educational background and professional training equip him with a comprehensive blend of technical, creative, and management skills to excel in visual communication and data storytelling.

Professional Experience

Elyes Grar is a programme management and data governance consultant at Kaizen, with 28 years of experience across the GCC, MENA, and Europe. He leads complex, multi-stakeholder digital programmes from concept through implementation, aligning executive governance, enterprise data architecture, and organisational change. His experience includes establishing Data Management Offices aligned with DAMA standards and National Data Management Office frameworks, and implementing programme governance for government ministries and sovereign entities. He has also been appointed an official assessor for the United Nations E-Government Survey 2026.

Practical Expertise

Elyes has served as Senior Manager—Data & AI Governance at LEADMIND, leading an NDMO- and NDI-aligned Data Management Office. Previously, he led DIGITAL FUTURE’s Strategic Management Office and delivered enterprise data governance and architecture strategy. At AL NAFITHA, he designed PMO frameworks for Al Zahid Group, led change at MWAN, and supported Ministry of Tourism readiness for Qiyas. With DEVOTEAM, he established Data Management Offices for the Ministries of Energy and Education. At SLNEE, he strengthened programme governance for the Ministry of Defense, King Faisal University, and Hael and Jazan municipal authorities. As YELLOMIND’s Managing Partner, he has delivered regional digital transformation, PMO, training, and advisory engagements. His international work spans UN DESA, the International Trade Centre, ESCWA/KPMG, and ALECSO. Earlier roles encompassed entrepreneurship, IT management, software engineering, web development, design, and production at ABWEBNET, IMM, BAE Systems, SPIMACO, MAI Edition, and Omecron.

Education & Training

Elyes holds an MBA in Digital Transformation and a BSc in Quality, Health & Security Management, both from Université Virtuelle de Tunis, Tunisia. His credentials are PMI-PMP, PMI-RMP, PMI-CP (PMO Practitioner), PRINCE2 Practitioner, PRINCE2 Agile Practitioner, ISO 21502 Lead Project Manager, P3M3 Certified Assessor, P3O Foundation, ISO 42001 Lead Implementer (Trustworthy AI), CDMP Associate, TOGAF EA Practitioner, TOGAF 9 Certified, COBIT 2019 Design & Implementation, ISO 31000 Senior Lead Risk Manager, COBIT 2019, IT Service Management—ISO/IEC 20000, and Certified KPI Professional.

Professional Experience

Mai Almuteiri is a Data Analysis Consultant at Kaizen Consulting, she contributes to establishing an Economics Unit at the Ministry of Tourism—analyzing tourism datasets, generating actionable insights, and preparing monthly, data-focused reports and presentations. Previously, she served as a Key Account Officer at Broker Care Insurance & Reinsurance in Riyadh, delivering high-quality client service and resolving insurance inquiries and claims. Her background also includes administrative data analysis and HR reporting with the National Company for Education, HR coordination at Family Care Hospital, and administrative/marketing support at iRiyadh Company.

Practical Expertise

Mai specializes in transforming raw data into decision-ready insights, with hands-on experience in dashboarding, trend analysis, and performance reporting for executive audiences. Her portfolio spans claims processing and CRM-driven tracking/reporting, stakeholder support across HR and operations, and the design of clear, policy-aligned reporting workflows. She is adept at preparing studies, drafting business documents, and coordinating cross-functional tasks to improve service quality and operational responsiveness.

Education & Training

Mai holds a B.A. in Economics from Princess Nourah bint Abdulrahman University (Riyadh). Her professional development includes targeted training in administrative and marketing functions, HR coordination, HR management, structured communication, and effective client and stakeholder engagement.

Professional Experience

Mohammad Elmekkawy is a consultant in Kaizen, quality, operational excellence, and customer experience at Kaizen Consulting, he brings cross-sector experience from senior service roles at Toyota Egypt and Hyundai (GB Auto). He has designed unified operational manuals to measure service quality and beneficiary experience in line with national and international standards, and contributed to flagship public-sector programs—ranging from the Digital Experience framework for the “Musaned” platform (Takamul), to beneficiary awareness and perception measurement for the Ministry of Human Resources and Social Development (MHRSD), and activating beneficiary service management at Waqaa Center. He also supported the establishment and operation of MHRSD’s Operational Performance Excellence System and its readiness for institutional excellence certifications.

Practical Expertise

Mohammad specializes in strategic data analysis, continuous improvement, and experience design—turning stakeholder insights into targeted improvement opportunities and performance dashboards. His portfolio includes ISO 22301:2019 gap analyses and full Business Continuity Management System enablement (knowledge transfer, training, internal audits, and external-audit support), as well as developing methodologies, operating models, and performance templates that track compliance with EFQM, COPC, and Digital Government Authority metrics. He has delivered projects in Saudi Arabia and Egypt with international consulting teams from Portugal and the Netherlands, applying Kaizen, operational-excellence principles, and culture-change leadership to embed high-quality performance.

Education & Training

Mohammad holds a B.Sc. in Mechanical Engineering from the Arab Academy for Science, Technology & Maritime Transport (Egypt). His professional credentials include the international IMCM® change-management certification (ACMC, Belgium), ARIS Business Process Modeling (Software AG), EFQM® foundational training, Project Management Professional (PMP®), and completion of the CX Masterclass leading to the CCXP credential (CXPA®).

Professional Experience

Shaimaa Mohamed is a Statistical and Predictive Analysis Consultant at Kaizen Consulting, with extensive experience in data analytics, research, and visualization. Shaimaa has served in key analytical roles, Abha International Private Hospital, and the Sudanese Development Initiative (SUDIA). Her professional expertise spans data integration, advanced statistical modeling, and communication design—combining analytical precision with creative presentation to support informed strategic decision-making.

Practical Experience

Shaimaa has a track record in using Power BI for data integration, big data management, and the development of interactive dashboards, while also training users in analytical tools. At SUDIA, Shaimaa monitored and analyzed social media campaigns, identifying key trends and producing data-driven insights for strategic planning. In academia, Shaimaa has taught advanced statistics, applied statistics, operations research, and data analysis at leading institutions including Sudan International University, Sudan Academy for Banking and Financial Sciences, Al-Farabi College, and the National University. Her research contributions include supervising student projects, authoring academic papers, and applying diverse statistical techniques in scientific studies.

Educational Background and Training

Shaimaa holds a Ph.D. in Statistics, a Master’s degree in Applied Statistics, and a Bachelor’s (Honors) degree in Statistics—all from Sudan University of Science and Technology. She is a Certified Data Management Professional (CDMP®) accredited by the Data Management Association International and holds a Microsoft Certified Data Analyst credential (PL-300) for Power BI. Additionally, she has completed specialized training in Data Analysis using Python, Project Management Professional (PMP), and Social Survey and Sampling Methods from the United Nations Development Programme (UNDP).

Professional Experience

Dr. Ghulam Rasool Khawaja is a plant protection specialist with 25+ years spanning academia, government, and applied R&D at Kaizen Consulting. Previously served as the CEO of Akeed Office for Agricultural Consultations, and a Professor of Entomology in the Department of Plant Protection, College of Food & Agricultural Sciences, King Saud University, following earlier roles as Research Scientist at KACST (Saudi Arabia) and Assistant Entomologist at Pakistan’s Ministry of Food, Agriculture and Livestock. He has led and completed multiple KACST and King Saud University–funded projects and authored 60+ peer-reviewed publications.

Practical Expertise

Dr. Khawaja specializes in eco-friendly, high-precision pest management—RNA interference (RNAi), Integrated Pest Management (IPM), and biological control using entomopathogenic fungi and nematodes—alongside red palm weevil (RPW) surveillance, early detection, and control strategies (including trunk injection trials and diet/rearing protocols). His portfolio includes molecular profiling of RPW–date palm interactions, DNA barcoding and taxonomy work (ants and termites), design of input–output lab workflows, and delivery of farmer advisory and extension services. He is adept in research design, scientific writing, SAS-based statistical analysis, budgeting/financial reporting, and laboratory setup and leadership, with extensive international conference presentations and professional society engagement.

Education & Training

Dr. Khawaja holds a PhD in Agricultural Entomology/Biotechnology from Kobe University, an MSc in Agricultural Entomology and a BSc in Agriculture from the University of Agriculture, Faisalabad. His advanced training includes proteomics (University of Sheffield), an international course in Crop Protection (South China Agricultural University), and WHO IPCS training on toxic chemicals, environment, and health. Thesis topics covered molecular profiling of date palm infested with RPW and silkworm nutrition and silk yield, complementing proficiency in English, Arabic, and Urdu.

Professional Experience

Khaled Sellami is a consultant and trainer in e-government, e-inclusion, and e-participation at Kaizen Consulting, he previously served as Director General of the E-Government Unit in the Prime Ministry of Tunisia. He has held governance roles as a board member of both the Access to Information Authority and the Personal Data Protection Authority, and earlier led the Studies Department at the Tunisian Institute for Strategic Studies with prior research posts at the Regional Institute of Informatics and Telecommunications. He is currently leading two initiatives to develop governance frameworks, standards, guidelines, and supportive regulations that strengthen government responsiveness.

Practical Expertise

Khaled brings deep expertise in UN e-government indicators, data-sharing policies, freedom of information, and open-data standards. His track record includes national programs in digital transformation, e-participation, beneficiary responsiveness, digital inclusion, e-payments, and open data, as well as building e-consultation and e-complaints platforms. He trains public servants on e-government, participation, responsiveness, open data, access to information, and data protection, and has helped craft legal frameworks for open government—leading teams on right-to-information legislation and open-data policy. With ESCWA, he contributed to open-data and open-government initiatives, including readiness assessments for Jordan and Palestine and a report on legal aspects of open government and open data.

Education & Training

Khaled holds an M.S. in Information Engineering & Computer Control from the University of Michigan (Ann Arbor) and a B.S. in Computer Engineering from Syracuse University. He is also a PRINCE2 Practitioner, complementing his policy and technical background with structured project-delivery credentials.

Professional Experience

Abdulaziz Alawi has experience in the public sector, particularly in governance, organizational development, and project management. Throughout his career, he has served as an Organizational Consultant for various ministries and government entities, and has also been a Corporate Development Projects Manager in the non-profit sector. Additionally, he has worked as an Administrative Researcher at the Ministry of Economy and Planning.

Practical Experience

With over 17 years of experience, Abdulaziz is highly skilled in project management, process improvement, and institutional excellence. He has successfully led the establishment of Project Management Offices (PMOs) across multiple government entities, creating frameworks, methodologies, and tools for monitoring and control. He has also contributed to the development of operational models for national initiatives, involving the restructuring of organizational units, defining procedures, and integrating technological solutions. His work in updating operational policies and aligning strategic goals with initiatives has significantly enhanced organizational efficiency. Abdulaziz has also been involved in performance management projects, linking performance indicators to methodologies such as the European Excellence Award (EFQM®) and the Balanced Scorecard.

Educational Background and Training

Abdulaziz holds a Master’s degree in Public Administration and a Bachelor's degree in Business Administration, both from King Saud University in Saudi Arabia. He is a certified Project Management Professional (PMP®) from the Project Management Institute (PMI®), and has earned a Lean Six Sigma Black Belt (CSSBB®) in Quality Management. In addition, he has completed the Government Leadership Development Program at the Institute of Public Administration and holds a diploma in Organizational Structure Design and Process Improvement.

Professional Experience

Saad Almodihesh is a public relations and marketing professional with practical experience in customer service, administrative coordination, and the implementation of marketing and sales strategies. He coordinates effectively across departments, prepares and analyses reports, and supports internal operations with a clear focus on customer experience and organisational reputation. His capabilities also encompass communication, organisation, digital marketing, teamwork, and the efficient management of multiple responsibilities.

Practical Expertise

Saad worked with Extensya on the Saudi Airlines Project. He coordinated with multiple departments to maintain smooth workflows, prepared and analysed reports for senior management, and supported the implementation of marketing and sales strategies to advance project growth. He also provided administrative support, contributed to process improvement, and worked with internal teams to ensure customers received accurate product and service information, strengthening customer experience and organisational reputation. His practical capabilities include customer relationship management, digital marketing and campaign management, event coordination, and the use of Microsoft Word, Excel, PowerPoint, Slack, and Microsoft Teams. He also brings teamwork, communication, time management, problem-solving, decision-making, strategic planning, and the ability to perform under pressure.

Education and Training

Saad holds a bachelor’s degree in Public Relations and Marketing Communication from Imam Mohammad Ibn Saud Islamic University. His training includes Microsoft Office proficiency and a Microsoft Office Specialist (MOS) certificate in Excel. He also completed courses in Public Relations Ceremonies and Protocols and Digital Media at King Abdulaziz University, and Event Coordination and Management through the Public Relations Association. He additionally participated in the Mobtakiroon Hackathon organised by Bank AlJazira.

Professional Experience

Ahmad Dardoor is a consultant in quality, institutional excellence, and value-chain development at Kaizen Consulting (Saudi Arabia), he has supported major government transformation programs—most notably the establishment and operation of the Institutional Excellence System at the Ministry of Human Resources and Social Development, whose initiatives secured national and international quality and excellence recognitions. He has been an active member of award-preparation teams for the King Abdulaziz Quality Award, EFQM recognitions, and Arab Government Excellence Awards across entities such as MHRSD, the Real Estate Development Fund, ZATCA, and the Human Resources Development Fund.

Practical Expertise

Ahmad brings broad experience in local content and value-addition enablement—analyzing enablers for domestic value capture and assessing policy and program impacts on supply chains and industry. His portfolio spans project and cross-functional team management, technical content development for workshops and conferences, and advisory services that translate analytical insights into executable recommendations. He helps clients map and understand their value chains and build practical plans to strengthen local content, operational performance, and award readiness.

Education & Training

Ahmad holds a B.Sc. in Industrial Engineering from Jordan University of Science and Technology. His credentials include Project Management Professional (PMP®), Certified Internal Assessor for the King Abdulaziz Quality Award model (SASO), EFQM® foundational training, and Lean Six Sigma Green Belt (CSSGB®), alongside multiple courses in management, business development, and continuous improvement.

Professional Experience

Ayman Alotaibi is a professional Linguistic and Editorial Audit Consultant with extensive experience in reviewing and refining the language and content of major institutional projects. Ayman currently serves as a Linguistic and Editorial Audit Consultant at Kaizen Consulting and has previously worked as a Researcher at Al-Rowad for Values Development. Throughout his career, he has demonstrated exceptional skill in ensuring linguistic precision, stylistic consistency, and technical accuracy across high-level reports, frameworks, and research outputs for government and private entities.

Practical Experience

Ayman has played a key role in several national and strategic projects, including developing the knowledge framework for the “Values Embodiment Guide” at Al-Rowad for Values Development and providing linguistic and editorial auditing for major projects of the Digital Government Authority. These projects include the Digital Platforms and Services Maturity Methodology and the Governance Framework for Beneficiary Feedback and Supportive Regulations. Ayman has also contributed to editing and reviewing research studies such as the “Impact Assessment of Research, Development, and Innovation Activities” for the Research, Development, and Innovation Authority. In addition, he has participated in qualitative research on values and social behavior, developed policies, and ensured continuous quality evaluation of project deliverables to align with technical and linguistic standards.

Educational Background and Training

Ayman holds a Master’s degree in Law (Al-Anzima) from the Higher Judicial Institute at Imam Muhammad ibn Saud Islamic University and a Bachelor’s degree in Sharia with First-Class Honors from the same university. Ayman is a certified Project Management Professional (PMP®) from the Project Management Institute (PMI®) and holds professional certifications in Governance, Risk, and Compliance (GRCP®) from OCEG, along with courses in International Change Management (IMCM®) and Quality Management Systems (ISO 9001:2015). His solid academic background and professional training enable him to combine linguistic excellence with methodological and governance expertise, ensuring the highest standards of quality and precision in his work.

Professional Experience

Omar Almulaiki Experience (UX) Consultant at Kaizen Consulting in Saudi Arabia, currently leading the implementation of the Digital Platforms and Services Maturity Methodology at the Digital Government Authority. Omar possesses deep expertise in User Experience Design (UX) and is highly skilled in applying the Web Content Accessibility Guidelines (WCAG) across all three levels (A, AA, AAA). Omar has extensive experience conducting UX analysis and evaluations, as well as creating inclusive designs that ensure accessibility for diverse user groups, including those using assistive technologies.

Practical Experience

Omar is proficient in designing user interactions—such as navigation menus, input fields, and buttons—to ensure intuitive and seamless user experiences for everyone. His expertise extends to high-accessibility prototyping and conducting manual accessibility tests to identify issues that automated tools may overlook. Omar is adept at using and auditing screen reader technologies (NVDA, JAWS, VoiceOver, and TalkBack) and delivering detailed accessibility reports with actionable technical recommendations. His work aligns closely with the Saudi Digital Government Authority’s accessibility regulations and standards.

Educational Background and Training

Omar holds a Bachelor’s degree in Information Technology with a specialization in Visual Effects for Animation from Chandigarh University, India. Additionally, Omar is a Certified Professional in Digital Experience Review by Forrester, a Certified Customer Journey Mapping Professional, and trained in Process Management using ARIS (Software AG). His leadership and marketing credentials include a Foundations of Everyday Leadership Certificate from the University of Illinois (USA) and a Brand and Content Marketing Certificate from IE Business School (Madrid, Spain).

Professional Experience

Rayan Alqurashi is a Project Manager with experience leading complex projects across multiple consulting firms in Saudi Arabia, including Kaizen Consulting, Miftah Al-Khibra Engineering Consultancy, and Norconsult Telematics. Throughout his career, Rayan has successfully managed large-scale initiatives in infrastructure and telecommunications, demonstrating strong leadership in planning, execution, and stakeholder management. His professional background reflects a proven ability to deliver projects on time and within budget while ensuring high-quality outcomes and client satisfaction.

Practical Experience

Rayan served as Head of the Project Management Office at Miftah Al-Khibra, overseeing projects for major clients such as Saudi Aramco. At Norconsult Telematics, Rayan managed daily project operations, coordinated with external teams, ensured alignment of technical platforms and data, and approved financial documentation and project completion certificates. Rayan led diverse projects including sustainable development initiatives for Saudi Aramco, 4G/5G technology upgrades, carbon emission reduction studies, and asset transfers for telecom companies. Rayan is experienced in applying advanced project management tools and methodologies, conducting scenario-based feasibility studies, preparing customized reports, strategic planning, and operational management, all while enhancing client satisfaction and ensuring adherence to service level agreements and quality standards.

Educational Background and Training

Rayan holds a Bachelor’s degree in Civil Engineering from Umm Al-Qura University in Saudi Arabia. He is a certified Project Management Professional (PMP®) through PMI and also holds certification in Agile Project Management (APM®) from The CPD Certification Service. In addition, Rayan has earned an OSHA® certification in occupational safety and health and a Total Quality Management (TQM) certification. His educational qualifications and professional training provide a solid foundation in engineering, project management, safety, and quality assurance.

Professional Experience

Abduljabbar Shaaf is a consultant in business procedures at Kaizen Consulting. He is the founder and CEO of Makan Contracting (Makkah), a co-founder and board member of Ariz Trading (Riyadh), and former CEO of Ru’ya Center for Social Studies. His portfolio includes advisory roles with STC on process projects, entrepreneurship mentorship in Riyadh, and certified training and program design with Arrowad Group and national initiatives for the Ministry of Tourism. He also led communication and compliance for Human Resources Development Fund projects (wage-level program), bringing hands-on leadership across private, public, and nonprofit sectors.

Practical Expertise

Abduljabbar specializes in documenting, redesigning, and optimizing business processes; building and governing policies and procedures; and driving institutional transformation and sales growth. His work spans Kaizen-based continuous improvement, corporate management and change enablement, and end-to-end process implementation—covering stakeholder training, SOP development, and quality assurance. He is a certified trainer (TVTC, Arab Board, and others) and a BPTrends Associates–certified Process Management Expert, with substantial experience delivering train-the-trainer programs and developing professional training kits.

Education & Training

Abduljabbar holds an MBA from Aden University and a second Master’s in Human Resource Management (MBA) from the Canadian University of Toronto, plus a B.A. in Education from Sana’a University. His professional certifications include BPTrends Associates Certified Process Expert, Lead Auditor for ISO 9001:2015, and Project Management Professional (PMP®).

Professional Experience

Ilyas Hadjmoussa is a consultant in change management, strategic planning, and performance management at Kaizen Consulting. His earlier career includes serving as Director of Public Relations and Institutional Cooperation at Taouenza Scientific Organization in Algeria. Throughout his professional journey, he has been actively engaged in consulting, executive management, and leadership roles across the public and private sectors, focusing on organizational transformation and performance excellence.

Practical Expertise

Ilyas is currently contributing to national-level projects, including designing a change management strategy and framework for the National Center for Government Resource Systems and establishing an institutional performance management system for the General Authority for Survey and Geospatial Information. He has supervised the development of numerous strategic and operational plans for both public and private organizations. His expertise lies in organizational development, strategic planning, operational excellence, and corporate reputation management. He is known for helping organizations improve efficiency, implement sustainable strategies, and adopt frameworks that drive measurable performance outcomes.

Education & Training

Ilyas holds a Master’s degree in Business Administration with a specialization in Strategic Planning and Performance Management from the University of Ghardaia (Algeria), and a Bachelor’s degree in Business Administration from the University of Algiers. He is a certified Prosci® Change Management Practitioner (USA), and holds international certifications in change management (IMCM®, ACMC Belgium), performance management (MTHP®, IFEAS Belgium), and strategic planning (DCA®, IFEAS Belgium). In addition, he has completed EFQM® foundational training and project management training (PM-tricks), aligned with the PMI® Project Management Professional (PMP®) certification.

Professional Experience

Zeinab Mazeedi is a UX and Customer Experience consultant with experience across the Middle East, Africa, and Europe. Zeinab has served in roles ranging from UX Designer to Lead Researcher, contributing to organizations such as Kaizen Consulting in Saudi Arabia, Yesir in multiple regions, Cloud Research.ru in the UAE, and Diginov Production in Algeria. Her career highlights include leading user experience research initiatives, designing intuitive interfaces, and driving projects that enhance customer satisfaction and engagement.

Practical Experience

Zeinab possesses strong expertise in both qualitative and quantitative research methodologies, including usability testing, interviews, surveys, observations, and statistical data analysis. Zeinab is skilled in UX/UI design, customer experience research, and has served as a mentor in the field of user experience research. Her technical competencies extend to graphic design tools such as Adobe Photoshop, Illustrator, and InDesign, as well as proficiency in WordPress for web design and content management.

Educational Background and Training

Zeinab holds a Master’s degree in Communication and Public Relations and a Bachelor’s degree in Media and Communication from the University of Algiers. Zeinab also earned a Bachelor’s degree in Foreign Languages and Literature from Rabah Bitat High School, Algeria. Her professional development includes multiple Google-certified courses in UX Design, User Research, Customer Experience, Data Analysis, and Integrated Communication Channels, along with accredited training in Graphic Design and Design Thinking methodologies.

Professional Experience

Karim Dwedar is experienced in the field of training and development, with a track record in managing and delivering training initiatives. Karim has served as a Training Projects Consultant and a Training Programs Supervisor at Kaizen Consulting, in addition to holding the position of Training and Operations Manager for several training centers. Throughout his career, Karim has demonstrated expertise in overseeing end-to-end training operations, managing diverse teams, and ensuring that training projects meet organizational goals and client expectations.

Practical Experience

Karim has participated in training projects for both government and private sector entities, including the Saline Water Conversion Corporation, the “Basateen Al-Ma’refah” project for preparing and empowering orphans for the job market—an initiative by Her Royal Highness Princess Fahda bint Falah bin Sultan Al Hathleen for Humanitarian Work—Al Baha University, the General Presidency for the Promotion of Virtue and the Prevention of Vice, and the Armed Forces Medical Services in Hafar Al-Batin. He has extensive experience in preparing technical and financial proposals for training tenders, supervising programs in tourism and values enhancement, and executing customized training contracts. His deep knowledge in training management and project execution has positioned him as a trusted consultant and expert in the field.

Educational Background and Training

Karim holds a Bachelor’s degree in Business Administration with a concentration in Management Information Systems from Port Said University. Karim is a certified Project Management Professional (PMP®) by the Project Management Institute (PMI®) and an International Certified Management Consultant in Change Management (IMCM). Additionally, Karim has completed the foundational training accredited by the European Foundation for Quality Management (EFQM®) and undertaken several developmental courses in Training of Trainers (TOT) and Training Needs Analysis. Karim is also a member of the Saudi Council of Engineers (SCE), reflecting his commitment to professional excellence and continuous growth.

Professional Experience

Ahmed Shamsalola is a quality and institutional excellence consultant at Kaizen Consulting, he previously led Quality & Institutional Excellence and Project Management at GIAD Engineering Industries in Sudan and served as a consultant with Bright Business in Saudi Arabia. He has supported high-impact government and industry programs, including advisory roles for the Saudi Energy Regulator (SERA), the General Authority for Survey and Geospatial Information (GEOSA), and the Saudi Industrial Development Fund (SIDF), alongside certified assessor work for the Enterprise Excellence Award at GIAD.

Practical Expertise

Ahmed specializes in building and auditing excellence systems aligned with EFQM and national award frameworks, standing up enterprise performance management (EPM) systems, and preparing entities for recognition and awards. His portfolio includes EFQM recognition projects at SERA and GEOSA, establishing EPM at GEOSA, and leading SIDF’s readiness for the King Abdulaziz Quality Award. He brings hands-on capability in project governance, process improvement, and organizational change—bridging technical engineering backgrounds with performance dashboards, criteria-based assessments, and structured capability-building.

Education & Training

Ahmed holds a B.Sc. in Mechanical Engineering (Sudan). His professional credentials include EFQM® Certified Assessor and EFQM® Certified Organizational Change Leader (OCL), EFQM® Foundation training, Project Management Professional (PMP®), Certified Professional Safety Engineer (CPSE), and Certified MEP Engineer credentials (Arab Engineers Union/CAD-Master). He is a member of the Global Council for Quality & Standards (London) and holds a consultant practitioner license and diploma in MEP—equipping him to integrate excellence frameworks, safety, and engineering standards into award-ready operating models.

Professional Experience

Dr. Noura Alidrisi is a Compliance Management Consultant at Kaizen Consulting in Saudi Arabia, with extensive professional experience in quality assurance, compliance, and environmental health and safety across multinational organizations. Prior to joining Kaizen, she held key leadership and engineering roles in Morocco, including Assistant Quality Assurance Manager at Atlaspharm-Tecnimede Group, Quality and Safety Engineer at Eolane, and Assistant Manager for Health, Safety, and Environment (HSE) at Nestlé. Her career reflects a strong foundation in regulatory compliance, operational excellence, and management systems implementation, both in industrial and consulting environments.

Practical Experience

Noura has contributed to a wide range of institutional excellence and compliance initiatives, supporting government and private entities in achieving certifications and aligning with international standards. She has participated in developing compliance management systems (ISO 37301:2021), implementing corrective actions, and enhancing quality frameworks in alignment with the EFQM model and the General Entertainment Authority (PDLF) standards in Saudi Arabia. Her experience spans ISO 9001 (Quality Management), ISO 45001 (Occupational Health and Safety), and EFQM 5-star excellence programs. Noura has also achieved significant results in global industrial settings, including an 80% audit score for the ATF 16949:2015 certification at Daedong System, improving GMP/FDA documentation at Atlaspharm-Tecnimede, and supporting Nestlé factories in reaccreditation for ISO 14001 and OHSAS 18001.

Educational Background and Training

Noura holds a Ph.D. in Environmental Sciences from Hassan II University and a Master’s degree in Environmental Engineering from Hassan I University in Morocco. She is a certified internal assessor for the King Abdulaziz Quality Award (KAQA) and holds multiple international auditing certifications, including Lead Auditor for Business Continuity Management Systems (ISO 22301:2019) from Exemplar Global, Quality Management Systems Auditor (ISO 9001:2015) from Perry Johnson Registrars, and Energy Management Systems certification (ISO 50001) from TÜV Rheinland. Her academic excellence and advanced professional training position her as a highly qualified expert in quality, compliance, and sustainability management.

Professional Experience

Sara Aldhiabi specializes in event organization and training program coordination. Sara currently serves as an Associate Consultant for Event Management at Kaizen Consulting. In this role, she has established effective communication channels with participants, ensuring smooth information flow and reducing repetitive inquiries. Sara has also demonstrated strong problem-solving and coordination skills by managing on-site challenges with trainers, maintaining session quality, and contributing to a professional project image that earned positive feedback from both participants and trainers.

Practical Experience

Sara has actively participated in the implementation of several training projects, particularly in supervising participants’ experiences during training programs and ensuring smooth coordination with relevant entities. Sara has provided on-ground support in multiple training initiatives, contributing to organizing training environments and evaluating participants’ initial impressions to enhance engagement and program effectiveness. Her field involvement reflects strong communication, organization, and teamwork skills that support the success of complex training and event operations.

Educational Background and Training

Sara holds a Bachelor’s degree in Public Relations from the College of Media and Communication at Imam Muhammad ibn Saud Islamic University in Saudi Arabia. Her academic background in media and communication provides a solid foundation for her professional expertise in event coordination, participant engagement, and effective organizational communication.

Professional Experience

Dr. Hisham Enani is a senior consultant in planning, evaluation, and data governance with extensive experience in both government and private sectors. He currently serves as a Senior Consultant at Kaizen Consulting in Riyadh, where he has led projects on establishing and operating data offices, developing compliance controls for the National Data Index (NDI), building analytical capacities, and enhancing customer experience strategies. Previously, he was a Planning and Evaluation Consultant with Tatweer for Educational Technologies, and before that spent over a decade at the Saudi Ministry of Education, working closely with UNESCO, OECD, and ALECSO on educational indicators and international reporting. Earlier in his career, he contributed to evaluation projects with the National Center for Examinations and Educational Evaluation in Egypt in collaboration with USAID.

Practical Expertise

Dr. Enani’s expertise covers data governance frameworks, strategic planning, and performance evaluation. He has managed large-scale projects such as the Saudi Unified Classification of Educational Levels and Specializations (aligned with ISCED 2023), national strategies for higher education development, and SDG4-related performance assessments. His portfolio also includes designing operational models, developing NDI guidelines, conducting gap analyses, and producing periodic analytical reports on workforce surveys linked to educational qualifications. He has a strong track record in reviewing and validating research tools, supervising educational assessments, and providing advisory services to improve national data systems and institutional performance.

Education & Training

Dr. Enani holds a Ph.D. and an M.A. in Planning & Evaluation from Mansoura University, a Special Diploma in Planning, and a B.Sc. in Educational Sciences from Zagazig University. He is a Certified Data Management Professional (CDMP®) by DAMA International and holds a professional certificate in Educational Planning & Evaluation from the University of East Anglia, UK. This blend of academic qualifications and international certifications strengthens his ability to bridge policy, planning, and governance, ensuring that institutions achieve data-driven excellence and compliance with international standards.

Professional Experience

Ahmed Abdullah is a Quality Systems and Knowledge Management Consultant at Kaizen Consulting, with a rich professional background spanning quality leadership roles across multiple industries. He previously served as Quality Manager at El Tawkeel Electrical Industries, Quality Assurance Manager at Hanimex for Wooden and Metal Industries, and Quality Assurance Specialist at Nissan Motors Egypt. His extensive experience covers the design, implementation, and auditing of integrated management systems, combining technical expertise with strategic leadership to enhance organizational performance, quality assurance, and knowledge-sharing frameworks across diverse sectors.

Practical Experience

Ahmed has led and delivered numerous consulting and training projects in Quality, Risk, and Knowledge Management systems. He is currently engaged in a national initiative to qualify 150 organizations for multiple ISO certifications, including ISO 9001 (Quality Management), ISO 27001 (Information Security), ISO 31000 (Risk Management), and ISO 22301 (Business Continuity). He has conducted specialized training on Knowledge Management Systems (ISO 30401), helping organizations identify, document, and share institutional knowledge effectively. As an IRCA Certified Lead Auditor (Ref. A013992) for ISO 9001:2015, Ahmed has extensive auditing experience across various sectors, including educational, industrial, and service organizations. He is also certified as a Lead Auditor for ISO 21001 (Educational Organizations Management Systems) and has delivered consultancy and training in occupational health, safety, and environmental management (ISO 14001 and ISO 45001). His expertise extends to internal audits, identifying non-conformities, implementing corrective actions, and conducting management reviews to ensure continuous improvement and compliance with international standards.

Education and Training

Ahmed holds a Doctorate and a Master’s degree in Quality Management and Statistical Control from Cairo University, reflecting his deep academic and professional expertise in quality assurance and performance analytics. He also earned a Bachelor’s degree in Quality Control from the Academy of Specialized Studies, Labor University, Egypt, and a Professional Diploma in Quality Management and Statistical Control from Cairo University.

Professional Experience

Amr Haroun is a consultant in customer experience, Kaizen, and institutional excellence at Kaizen Consulting. He previously served as Deputy Director and Head of the Consulting Department at the Quality Improvement Center, Ministry of Industry (Egypt). With a strong career across government and private sectors, he has played a leading role in strategic planning, operational excellence, governance, and performance improvement, contributing to transformative programs in the Middle East and North Africa. His efforts have earned him recognition, including the National Industrial Development and Logistics Program (NIDLP) Award and designation as the First Quality Ambassador by the Saudi Standards, Metrology and Quality Organization (SASO).

Practical Expertise

Amr’s expertise spans strategy development and execution, governance frameworks, policy design, Kaizen methodologies, performance and change management, and customer experience enhancement. He has led and contributed to high-profile projects such as the change management strategy for the National Center for Government Resource Systems, the customer experience strategy for the National Center for Non-Profit Sector Development, and service reengineering and beneficiary experience improvement for the Ministry of Economy and Planning. His portfolio also includes organizational culture and change management at the National Debt Management Center, HR and organizational development at the National Center for Environmental Compliance, Kaizen-driven performance improvement at the Ministry of Health, and customer experience optimization for public and private entities. Internationally, he has conducted diagnostic studies and identified improvement opportunities for major Japanese manufacturers such as Yawata, Yaskawa, Toto, and Okano Valve.

Education & Training

Amr holds an MBA from the Arab Academy for Science, Technology & Maritime Transport. His professional credentials include Project Management Professional (PMP®), Certified Prosci® Change Management Practitioner, EFQM® foundational training, and advanced Japanese certifications in Total Quality Management and Industrial Engineering. He is also a Certified Six Sigma Master Black Belt (CSSBB®), Forrester-certified in Mastering CX and Customer Journey Mapping, and an ARIS Business Process Modeling Professional (Software AG).

Professional Experience

Firas Alashqar is a consultant in quality management, risk management, and organizational development. He served as a Quality and Risk Management Consultant at Kaizen Consulting, Quality Controller and Social Investment Project Supervisor. Firas has contributed as a Consultant in the Organizational Development and Human Resources Project for the National Center for Environmental Compliance, demonstrating his ability to bridge strategic planning, process improvement, and performance excellence.

Practical Experience

Firas has hands-on experience managing and overseeing large-scale transformation, quality, and capacity-building initiatives. He served as Project Manager for Customer Experience Transformation at the Saudi Export-Import Bank, where he ensured performance quality and alignment with institutional goals. His experience includes monitoring and controlling performance quality, supervising training and capacity-building programs, and supporting the development of policies, procedures, and HR frameworks. Firas holds expertise in quality and manufacturing systems such as ISO 9001, ISO 22000, GMP, and HACCP. His skills also include job needs analysis, career path development, and succession planning, in addition to experience with quality control (QC) and assurance (QA) in collaboration with entities such as the Ministry of Municipal and Rural Affairs and Al Othaim Company.

Educational Background and Training

Firas holds a Bachelor’s degree in Information Systems from the Saudi Electronic University, and a Bachelor’s degree in Food Science and Manufacturing from King Saud University. Firas is a certified Project Management Professional (PMP®) and Risk Management Professional (RMP®) from the Project Management Institute (PMI®), and an EFQM® Certified Assessor in foundational excellence training. Additionally, Firas is a certified Business Process Modeling Professional using ARIS software (Software AG).

Professional Experience

Rami Alshater is a Data Governance and Compliance Consultant at Kaizen Consulting، with a career that combines technical engineering and advisory expertise. Previously, he worked as a Technical Engineer at Solver Middle East Company. He has contributed to the establishment of the Data Management Office at the General Authority for Competition and has supported major government and private sector projects, including initiatives for the Royal Commission in Jubail and Saudi Aramco. His work reflects a strong background in both data-driven governance and large-scale operational project management.

Practical Expertise

Rami has extensive experience in developing policies and procedures for data management, including governance frameworks, personal data protection controls, and internal/external data-sharing mechanisms. Currently, he is engaged in a project with the Saudi Electricity Regulatory Authority to build data analytics capabilities—designing use cases such as energy consumption forecasting and grid reliability improvement, selecting appropriate tools, and conducting training and knowledge transfer programs. His expertise also extends to service process mapping, policy improvement, customer-centric operating models, awareness campaigns, and Kaizen-based continuous improvement. His combined skills in project management, regulatory compliance, and data governance position him as a versatile consultant across digital transformation initiatives.

Education & Training

Rami holds a B.Sc. in Civil Engineering from Jordan University of Science and Technology. Professionally, he is TOGAF® Certified (TOGAF® Standard, 10th Edition) from The Open Group, a Certified Data Management Professional (CDMP®) - Practitioner Level from DAMA International, and a Project Management Professional (PMP®) from PMI. His credentials also include EFQM® Foundation Training, ARIS® Business Process Modeling, Forrester® Mastering CX and Certified Customer Journey Mapping, Milkymap Customer Journey Mapping Professional, and the CX Masterclass leading to CCXP® from CXPA.

Professional Experience

Rami Barkoumi is a Senior Data Management and Governance Consultant at Kaizen Consulting, with additional leadership experience as a Project Manager and Assistant Training Manager. His career combines governance, compliance, and training with project leadership in both public and private sectors. He has contributed to national-level initiatives including the establishment and operation of the Data Management Office at the General Authority for Competition, where he developed strategies, procedures, and policies aligned with national data governance standards and personal data protection requirements issued by the National Data Management Office (NDMO).

Practical Expertise

Rami has extensive expertise in data governance frameworks, compliance with regulatory requirements, and enterprise data management standards. Currently, he is engaged in projects supporting organizations in meeting the requirements of the Saudi national data maturity index (NDI) to achieve high levels of governance and compliance. He has led international training programs for government and private sectors, and organized large-scale events. With over a decade of experience in education and training, his practical skills extend to strategic planning, program management, and preparing organizations for compliance and excellence in data governance.

Education & Training

Rami holds a Professional MBA in International Business Management from the International Business Management Institute in Berlin, a B.A. in English Language, and a Postgraduate Diploma in Linguistics from the University of Aleppo. His professional certifications include Certified Data Management Professional (CDMP®), Project Management Professional (PMP®), EFQM® foundational training, Certified Practitioner in Change Management (IMCM®), Certified KPI Professional (C-KPI-P®), and productivity, leadership, and trainer certifications from global institutes (LMI and CBP). This blend of academic and professional credentials positions him to integrate strategy, governance, and data-driven excellence into transformative projects.

Professional Experience

Abeer Abdullatif is a User Experience Consultant at Kaizen Consulting, having previously worked with Construction & Development Company (CDC), Technology Specialist, and Tafaseel in Dubai. Earlier in her career, she gained foundational design and web development experience as a Graphic and Web Designer at Coreations in Egypt. Throughout her professional journey, Abeer has contributed to numerous national and private sector initiatives, combining creativity with strategic design thinking to enhance usability and digital experience.

Practical Experience

Abeer is currently leading UX efforts in the Customer Experience Improvement Project at the National Center for Non-Profit Sector Development. Abeer has collaborated with the Digital Government Authority on evaluating multiple government platforms and led a design team in rebuilding the visual identity and enhancing the UX of a royal nature reserve in Saudi Arabia. Her practical expertise covers a wide range of UX activities, including wireframing, user flow design, user persona development, content and UX writing, and usability analysis for digital platforms. Additionally, Abeer has trained teams on Adobe design tools such as Photoshop and Illustrator and has been instrumental in improving digital interfaces and optimizing user journeys to align with business goals and user expectations.

Educational Background and Training

Abeer holds a Bachelor’s degree in Computer and Systems Engineering from Mansoura University in Egypt. Abeer is certified by Google in User Experience Design (UX Certification) and holds a professional certificate in UX Writing. In addition, Abeer is a Certified Customer Journey Mapping Professional from Forrester®, and has completed a Project Management Certificate from Middlesex University in the United Arab Emirates.

Professional Experience

Mahmoud Mohamed is a Data Analysis and Decision Support Specialist with a strong background in data governance, database management, and business intelligence. He previously served as Senior Data Management Consultant at Nuzum (Saudi Arabia), Data Governance Consultant at BTECH (Egypt), and Senior Database Administrator at I-Sourcing (Egypt). Across these roles, he has contributed to developing data management strategies, improving data quality, and implementing governance frameworks to enable organizations to make informed, data-driven decisions.

Practical Expertise

Mahmoud brings extensive experience in data governance practices, gap analysis, and building data infrastructures aligned with national and organizational standards. At Nuzum, he worked on developing data management strategies, conducting quality assessments, and training teams in data analysis and governance. At BTECH, he designed governance policies, created conceptual and physical data models, and led initiatives to standardize data quality and naming conventions. He has also designed and managed data warehouses, developed ETL (Extract, Transform, Load) solutions for big data analytics, and built interactive dashboards using Power BI to provide actionable insights. His expertise includes backup and disaster recovery solutions, operational data analysis, predictive modeling, KPI design, and capacity-building for data teams to enhance decision-making.

Education & Training

Mahmoud holds a B.Sc. in Computer Science from the Higher Institute for Computer Science and Information Systems (Egypt). His professional training includes ITIL Foundation certification, along with credentials in data governance concepts, AWS web services, and data analysis with DAX in Power BI. He is also certified in SQL Server database management, covering querying, administration, development, and integration. This combination of academic background and technical training equips him with the skills to design, implement, and optimize end-to-end data management and analytics solutions that drive strategic value.

Professional Experience

Qusai Abushaar is a Senior Customer and User Experience Consultant at Kaizen Consulting. He previously served as a Senior UX Specialist at the Arab Bank in Amman, Jordan. Throughout his career, Qusai has demonstrated strong expertise in research-driven design, interaction design, usability testing, and digital product optimization, with a particular focus on the financial technology (Fintech) sector.

Practical Experience

Qusai delivered CX/UX services to government and private entities, including the National Center for the Non-Profit Sector, the Digital Government Authority, the Ministry of Human Resources and Social Development, the Education and Training Evaluation Commission, and the Saudi Export-Import Bank. Qusai led the NCNP CX transformation project, developing CX frameworks, experience mapping, and improvement recommendations to create a more user-centered experience. His practical work includes conducting end-to-end customer research, identifying pain points, and aligning services with user expectations through journey mapping and heuristic evaluations of government platforms. Additionally, as a founding member of the UX/UI department at Arab Bank, he played a key role in enhancing AlArabi Mobile and AlArabi Online platforms, and has also served as a UX trainer for corporate teams across multiple industries.

Educational Background and Training

Qusai holds a Bachelor’s degree in Graphic Design from the University of Petra, and a Professional Diploma in User Experience Design from Princess Sumaya University in Jordan. Qusai has also earned several industry-recognized certifications, including Mastering Customer Experience (Forrester®), Google UX Design, and the Google Analytics Individual Qualification (GAIQ).

Professional Experience

Hamza Ahmed is a researcher at Kaizen Consulting, with diverse experience spanning ethics research, strategy development, and electrical engineering. Hamza currently serves as a Researcher in the field of values and ethical strategy formation for a sustainable future, and has held roles as a Values Auditor and Researcher in the Research Department at Al-Rowad Group in Saudi Arabia. Earlier in his career, Hamza worked as an Electrical Engineer at Awan Company and as a Site Engineer at the University of Lahore, where he gained hands-on experience in project implementation and technical operations.

Practical Experience

Hamza has expertise in electrical system design, testing, and troubleshooting, with a deep understanding of manufacturing processes, calculations, and on-site construction work. Hamza has demonstrated proficiency in developing and optimizing electrical panels and components to meet precise technical specifications. Alongside his engineering background, Hamza is currently engaged as a Researcher in the ongoing Values and Strategy Project with the United Nations Institute for Training and Research (UNITAR), contributing to the development of ethical frameworks for sustainable global practices.

Educational Background and Training

Hamza holds a Bachelor’s degree in Electrical and Power Engineering with a focus on Control Systems. In addition, Hamza has completed a certification in Modern Business Leadership from Harvard University, enhancing his interdisciplinary capabilities at the intersection of engineering, ethics, and strategic leadership.

Professional Experience

Abdullah Alrahabi is a Business Process Specialist with a background in information technology, process design, and organizational development. His previous experience includes serving as a Network Engineer at Rawd Al-Taqnia for Network Solutions in Jeddah and as a Senior IT Specialist at Al-Hikma Charity Association in Yemen, in addition to holding a leadership position as Executive Director at Imam Nafi Center for Education.

Practical Experience

Abdullah has hands-on experience in developing and implementing policies, procedures, and workflows aligned with organizational goals and international best practices. Abdullah participated in projects such as structuring and documenting policies and procedures for all departments of the Saudi Red Sea Authority, and establishing the Process Management Office for the General Secretariat of the National Risk Council. Abdullah also contributed to projects for the National Center for Non-Profit Sector Development, including customer journey ecosystem analysis and Voice of Customer (VoC) platform enhancement. His work with the Ministry of Culture’s Translation Guidance Project involved transforming raw data into analytical reports and interactive dashboards. Additionally, he supports the development and monitoring of annual training plans and is recognized for his refined skills in designing and formatting professional reports and presentations, as well as his foundational expertise in network infrastructure and IT environments.

Educational Background and Training

Abdullah holds a Bachelor’s degree in Telecommunications Engineering from the University of Ibb, Yemen. Abdullah has completed advanced professional certifications, including Project Management Professional (PMP®) from the Project Management Institute (PMI®), Certified Business Process Professional (BP Trends Associates), and Business Process Modeling Professional using ARIS® (Software AG) and BIC® (GBTEC) systems. Abdullah also obtained the EFQM® Certified Foundation Training from the European Foundation for Quality Management.

Professional Experience

Abdullah Adel is a UI/UX Design Consultant with a proven track record of leading and delivering user-centered design solutions for major organizations in Saudi Arabia. Abdullah has served as a UI/UX Consultant at Kaizen Consulting and as a Senior UX/UI Designer at Riyadh Municipality, contributing to the enhancement of digital government platforms and the modernization of public service interfaces. His professional background reflects a deep understanding of design strategy, innovation, and the integration of best practices in digital experience design.

Practical Experience

Throughout his career, Abdullah has led the design and development of large-scale government platforms, including the Unified Grievance Platform (UGP) and the Unified Complaints Platform, following Double Diamond and Agile methodologies. Abdullah is proficient in tools such as Adobe XD, Figma, and Hotjar, and has designed interfaces for multi-system environments like Admin Panels, Back Offices, and Front Offices. His work also includes developing investment and innovation platforms that connect startups with investors in Saudi Arabia. Additionally, Abdullah has conducted usability evaluations, user testing, and data-driven design improvements, collaborated closely with business, development, and QA teams, and contributed to initiatives like the Arab Cities Dialogue Project to promote urban development and digital accessibility.

Educational Background and Training

Abdullah holds a Bachelor’s degree in Computer Science and Information Technology from Mansoura University, Egypt. Abdullah has also completed advanced training in Design Thinking, Design Systems, and Digital Behavior Analysis, which strengthened his ability to apply user-centered methodologies and create scalable design frameworks.

Professional Experience

Doaa Aljuradi is a Customer Experience Consultant with a background in software engineering and information technology. With a foundation in both customer engagement and software development, Doaa bridges the gap between user needs and technical execution to deliver impactful business outcomes.

Practical Experience

Doaa has experience in analyzing customer interaction data using analytics tools to generate insights that guide strategic decisions. Doaa has coordinated cross-functional teams to ensure timely project delivery and trained customer service teams on using technical systems to optimize service quality. Her technical expertise includes full-stack web development using Java, JavaScript, HTML, CSS, and MySQL, as well as website design, data integration, and testing.

Educational Background and Training

Doaa holds a Master’s degree in Communication Systems Science and a Bachelor’s degree in Computer Network Engineering, from the Lebanese University. Doaa has also earned certifications, including the Level 1 Certificate in Change Management (IMCM®) and a Certificate in Customer Journey Mapping from Forrester®.

Professional Experience

Rasheed Alsharee is a highly experienced finance and accounting professional with over 25 years of expertise in financial management across multiple sectors, including education, training, consulting, contracting, and retail. Rasheed has held senior positions such as Chief Accountant and Accounting Manager with reputable organizations in the Kingdom of Saudi Arabia, including Kaizen Consulting, Alrowad Group, and Khaled Al-Bakiri Trading Group. Throughout his career, Rasheed has played a key role in establishing and developing accounting systems, preparing financial statements, leading finance teams, and supporting senior management with strategic financial analysis and decision-making, with strong knowledge of Saudi governance regulations, including nonprofit accounting standards.

Practical Experience

Rasheed possesses extensive hands-on experience in managing the full accounting cycle, from journal entries to final financial reports, while ensuring compliance with local and international accounting standards. His practical skills include preparing periodic financial statements, supervising accounts departments, implementing cost centers, monitoring revenues and expenses, and analyzing financial performance to improve efficiency and reduce costs. He is proficient in budget preparation and variance analysis, monthly trial balance reviews, bank reconciliations, and coordination with external auditors and Zakat and tax authorities. His ability to manage teams, enhance staff performance, and maintain accurate financial records reflects a strong operational and analytical capability.

Educational Background and Training

Rasheed holds a Bachelor’s degree in Administrative Sciences from Taiz University, Yemen. Rasheed has further strengthened his professional profile by obtaining an international certification in Integrated Change Management (IMCM®) from ACMC Institute in Belgium. In addition, Rasheed has completed specialized training in Value Added Tax (VAT) application skills, accredited by the Technical and Vocational Training Corporation in Saudi Arabia. This combination of academic education and professional training has equipped him with a solid theoretical foundation and up-to-date practical knowledge in finance, accounting, and regulatory compliance.

Professional Experience

Khalid Rabie is as a Consultant at Kaizen Consulting. Prior to this role, he worked as a Quality Assurance Engineer at AlRaed Engineering Consultancy and Tabarak Company in Egypt. Throughout his career, he has developed a solid foundation in quality management, operational excellence, and process improvement across both consulting and engineering sectors.

Practical Experience

Khalid's experience includes supporting projects aimed at achieving international quality certifications and operational development. He played a key role in preparing the Contract Management Department of the Saudi Ports Authority to obtain ISO 9001 certification. Currently, he is involved in implementing projects to qualify 150 organizations for ISO certifications under the Vision Realization Office for the Commerce and Investment System, supervised by the Saudi Standards, Metrology, and Quality Organization (SASO). Additionally, he participated in projects for the Saudi Red Sea Authority and the General Secretariat of the National Risk Council, focusing on building, designing, and structuring policies, procedures, and operational frameworks. His expertise extends to documenting and enhancing policies and standards in government service sectors, process engineering, restructuring, and applying BPMN tools.

Educational Background and Training

Khalid holds a Master’s degree in Business Administration and a Bachelor’s degree in Construction and Building Engineering from the Arab Academy for Science, Technology and Maritime Transport. His professional development includes foundational training from the European Foundation for Quality Management (EFQM®) and ISO 9001:2015 Quality Management Systems certification from TUV Egypt. He is also a certified Business Process Modeling Professional using ARIS® (Software AG) and BIC (GBTEC) systems, a certified Lead Auditor for ISO 22301 Business Continuity Management Systems (Exemplar Global), and holds the Level 1 certification in International Change Management (IMCM®).

Professional Experience

Doha Abouauf is an accomplished Organizational Excellence Consultant with diverse experience across consulting, business development, operations, and engineering. She currently works at Kaizen Consulting in Saudi Arabia, where she contributes to institutional excellence and performance improvement initiatives. Her career spans multiple sectors, including consulting, petroleum services, and commercial enterprises in Egypt, where she held key roles such as Business Development Officer, Executive Manager of a co-working space, and Procurement Engineer. Doha’s professional journey reflects a strong blend of technical, managerial, and strategic expertise aimed at driving organizational growth and operational excellence.

Practical Experience

Throughout her career, Doha has demonstrated hands-on experience in developing performance indicators, competency frameworks, and job descriptions as part of institutional performance enhancement projects. She has contributed to organizational qualification efforts aligned with the King Abdulaziz Quality Award and the European Foundation for Quality Management (EFQM) model. Her practical background includes strategic planning for launching new services, building business partnerships, managing daily operations, and organizing corporate events. Additionally, she has managed procurement and import operations, prepared technical and commercial proposals, and provided technical sales support—ensuring efficiency, compliance, and client satisfaction across diverse functions.

Educational Background and Training

Doha holds a Master’s degree in Business Administration and a Bachelor’s degree in Mechanical Engineering from the Arab Academy for Science, Technology & Maritime Transport in Egypt. She has also completed the Forward leadership development program by McKinsey & Company, reflecting her commitment to continuous learning and leadership growth. In addition, she holds professional certifications in marketing, personal selling, and advertising from LCCI – New Horizon, further strengthening her capabilities in business strategy, client relations, and performance-driven management.

Professional Experience

Wafaa Alqahtani is a data analyst with strong expertise in transforming raw data into actionable insights using Power BI and Excel. She specializes in developing interactive dashboards and visual reports that effectively present key performance indicators (KPIs). In addition to her analytical background, Wafaa has experience managing client communications through CRM systems, providing administrative support to senior consultants, and overseeing operations as a children’s center supervisor.

Practical Experience

Wafaa has hands-on experience in designing data reports, preparing technical presentations, and conducting academic research— including reviewing a master’s thesis titled “Kindergarten’s Role in Developing Economic Awareness Among Children.” Her creative skill set includes professional photography, graphic design, and video production, as well as executing promotional campaigns and managing social media content. This combination of analytical and creative abilities enables her to deliver data-driven insights while maintaining a strong focus on visual communication and audience engagement.

Educational Background and Training

Wafaa holds a Bachelor’s degree in Education from Princess Nourah bint Abdulrahman University and a Diploma in Business Administration. Wafaa is a certified Project Management Professional (PMP®) from the Project Management Institute (PMI®) and has completed advanced training in data analysis at the Professional Path Center under the Technical and Vocational Training Corporation, focusing on Power BI, Excel, and KPIs. Additionally, Wafaa has completed advanced English studies at the Direct English Institute.

Professional Experience

Abdulrahman Kamali is a Kaizen, Quality, and Operational Excellence Consultant at Kaizen Consulting, with a solid professional foundation as a Quality Assurance Engineer at the Egyptian Investment Authority. He brings extensive experience in developing, implementing, and enhancing quality management systems, operational frameworks, and governance structures across both public and private sectors. His professional career demonstrates a strong commitment to institutional excellence, continuous improvement, and the application of international standards to achieve sustainable organizational performance.

Practical Experience

Abdulrahman has played a role in several high-impact government and institutional projects. He is currently contributing to projects with the General Secretariat of the National Risk Council, focusing on developing the operating model and designing the governance framework, policies, and operational procedures for all departments and sectors. He has also participated in major initiatives for the Saudi Red Sea Authority and the National Center for Government Resource Systems (NCGR), where he supported the development of integrated management systems and operational structures. His expertise covers process engineering and re-engineering using BPMN 2.0-compliant tools, documentation and improvement of policies and procedures, and implementation of ISO standards. Additionally, he applies Kaizen and Lean Six Sigma methodologies, statistical analysis, and quality control tools to drive continuous improvement and operational excellence.

Education and Training

Abdulrahman holds a Bachelor’s degree in Electrical Engineering from South Valley University, Egypt, and is a certified Project Management Professional (PMP®) from the Project Management Institute (PMI®). He is also a certified Lead Auditor for Business Continuity Management Systems (ISO 22301:2019) by Exemplar Global and has completed professional training in Quality Management Systems (ISO 9001:2015). His qualifications include advanced training in process engineering and reengineering using BPMN 2.0 tools such as BIC, ARIS, and Visio. In addition to his consulting expertise, he possesses technical competencies gained through courses in classical control, electric drive systems, programmable logic controllers (PLC), and electrical station components—providing him with a comprehensive skill set that bridges both engineering and quality management disciplines.

Professional Experience

Mostafa Homam is a Quality and Corporate Governance Consultant at Kaizen Consulting, with a background in quality assurance, process engineering, and occupational health and safety. Prior to his current role, he served as Quality Assurance and Process Engineering Team Leader at Square Engineering in Egypt, and as Senior Quality, Health, Safety, and Environment Engineer at both Concrete Plus and Redcon. His professional journey reflects a blend of technical expertise and leadership across construction, engineering, and consulting industries, focusing on enhancing quality systems, improving operational efficiency, and establishing robust governance frameworks.

Practical Experience

Mostafa is currently involved in national-level consulting projects to qualify 150 organizations for multiple ISO certifications, including ISO 9001 (Quality Management), ISO 45001 (Occupational Health and Safety), ISO 14001 (Environmental Management), and ISO 22301 (Business Continuity Management). He has contributed to key institutional development projects for the Saudi Red Sea Authority and the General Secretariat of the National Risk Council, focusing on designing and structuring organizational policies, regulations, and operational procedures. His expertise spans the implementation of Kaizen and Lean Six Sigma methodologies for continuous improvement, business process re-engineering using BPMN tools, and the development of integrated management systems for government and private entities. His work emphasizes aligning organizational operations with international standards to achieve excellence, compliance, and sustainability.

Education and Training

Mostafa holds a Bachelor’s degree in Civil Engineering from the German University in Cairo, Egypt. He is a certified Lead Auditor in Business Continuity Management Systems (ISO 22301:2019) by Exemplar Global and in Quality Management Systems (ISO 9001:2015) by TÜV. He also holds professional certifications in Environmental and Occupational Health and Safety Management Systems (ISO 14001:2015 and ISO 45001:2018), as well as the internationally recognized NEBOSH IGC from the United Kingdom and OSHA certification in safety management. In addition, Mostafa is certified in Process Modeling and Automation (SAP Signavio Process Manager & Collaboration Hub) and holds an IMCM Practitioner certification in Multidisciplinary Change Management.

Professional Experience

Abdulrahman Alqarni is an accomplished Project Management Specialist with professional experience across management consulting and public sector organizations in Saudi Arabia. He has served as a Project Management Specialist at Kaizen Consulting and as a Researcher in International Comparisons at the General Authority for Statistics. Through these roles, he has developed strong expertise in strategic planning, performance management, and organizational development. His career reflects a consistent focus on driving efficiency, achieving organizational goals, and supporting transformation initiatives across diverse sectors.

Practical Experience

Abdulrahman is currently contributing to the development and implementation of the Change Management Strategy and Framework for the National Center for Government Resources Systems. His practical experience includes building frameworks for change management, designing and delivering training and empowerment programs, and enhancing institutional performance through tailored consulting solutions. He has also played a key role in improving operational efficiency and achieving performance targets within Kaizen Consulting. Abdulrahman is well-versed in modern performance methodologies, including OKRs (Objectives and Key Results), KPIs (Key Performance Indicators), and the Balanced Scorecard (BSC).

Educational Background and Training

Abdulrahman holds a Bachelor’s degree in Tourist Guidance History from King Abdulaziz University, Saudi Arabia. He is a certified Change Management Practitioner from Prosci and holds an international certification in Change Management (IMCM®) from ACMC Institute, Belgium. Additionally, he is certified in Internal Auditing (ISO 9001) and trained in the global MTHP performance management methodology. He is currently pursuing the Project Management Professional (PMP) certification, reflecting his continuous commitment to professional development and excellence in project and change management.

Professional Experience

Esraa Makram is a Quality and Organizational Excellence Consultant at Kaizen Consulting, with extensive experience in quality management, institutional excellence, and government awards programs. She previously held several leadership and expert roles within the Egyptian Government Excellence Award under the Ministry of Planning and Economic Development, including Specialized Awards Manager, Senior Evaluation and Quality Officer, and Certified Assessor. Esraa also served as Head of Quality Assurance, Environment, Health, and Safety at the Red Sea Group for Contracting and Trading, and as a Lead Trainer and Auditor at the Quality Experts Academy. Her career demonstrates a strong record of advancing institutional performance, driving quality culture, and promoting excellence across both public and private sectors.

Practical Experience

Esraa has a track record in leading and implementing quality management systems, conducting internal and external audits, and preparing organizations for ISO 9001:2015 certification and renewal. She has trained over 85 government entities—including ministries, governorates, and universities—on excellence standards such as the Equal Opportunities and Women Empowerment Award and the Innovative Government Initiative Award. Esraa has also contributed to the development of institutional excellence frameworks for universities, performance indicators, and survey tools in collaboration with Egypt’s Supreme Council of Universities and the National Authority for Quality Assurance and Accreditation. In addition, she has participated as an assessor and trainer in several regional award programs, including the Sharjah Government Excellence Award and the National Initiative for Smart Green Projects, highlighting her influence in regional excellence ecosystems.

Educational Background and Training

Esraa holds a Master’s degree in Total Quality Management from the Arab Academy for Science, Technology & Maritime Transport. She also earned a Diploma in Quality Assurance and Statistical Control from Cairo University, and a Diploma in Environmental Studies from Ain Shams University. She began her academic journey with a Bachelor’s degree in Arts and Education, majoring in English, from Alexandria University. Esraa is a Certified EFQM Assessor and has completed specialized training in food safety systems (ISO 22000) and quality auditing.

Professional Experience

Tariq Mahmoud is a Senior Institutional Excellence & Strategic Planning Consultant Consultant at Kaizen Consulting with a diversified career across industrial, engineering, and organizational excellence sectors. His prior leadership roles include serving as General Manager at Giad Tractors and Agricultural Equipment Co., Director of Technology and Innovation and Senior Risk Management Inspector at Giad Engineering Industries Group, Technical Manager at Giad Engineering Works Co., Design Department Manager at the Giad Research and Vehicle Development Center, and Plant Manager at Giad Trucks Co. His career reflects progressive responsibility in quality management, operations leadership, technology development, and institutional excellence across large industrial groups and national organizations.

Practical Expertise

Tariq possesses extensive hands-on expertise in quality management, operational excellence, risk management, strategic planning, and governance frameworks. He has contributed to major national and organizational projects, including establishing the performance system for the General Authority for Survey and Geospatial Information and supporting strategic and operational planning for the Prince Muteb bin Abd Al Aziz Foundation. His achievements include building integrated quality systems aligned with ISO 9001, ISO 45001, and ISO 14001, securing multiple EFQM and KAQA awards, assisting in the development and execution of four strategic plans for Giad Engineering Industries Group, and developing operational risk registers for over 30 companies within Giad Group. He has also played a significant role in preparing EFQM submission documents, implementing Kaizen methodologies, applying OEE and 5S to improve efficiency, and supervising more than fifteen industry-localization and product-development projects. His expertise spans strategic formulation, change management, and driving excellence across manufacturing and service environments.

Educational Background and Training

Tariq holds a Master of Business Administration from Africa International University and a Bachelor of Mechanical Engineering with Honours from Red Sea University. His professional certifications include Master Project Manager MPM® from the American Academy for Project Management, Certified Internal Auditor for ISO 9001, and NEBOSH Occupational Health and Safety. He has also completed specialized training such as the Strategic-Planning Expert Preparatory Course from Kaizen, reinforcing his capabilities in strategic design, quality systems, and operational excellence.

Professional Experience

Omran Alsharqi is a highly skilled professional in organizational excellence, quality management, and operational improvement with extensive experience across government, non-profit, and private sectors in Saudi Arabia. He currently serves as a Nonprofit Organizations Assessor at the National Center for the Development of the Nonprofit Sector (ITMAM Consultancy) and has previously held consulting and leadership roles at New Concept Consulting and the National Aquaculture Group (SALIC – PIF). His career has evolved through diverse domains, including supply chain management, business process improvement, and institutional excellence, positioning him as an expert in integrating strategy, governance, and performance management to achieve sustainable excellence.

Practical Experience

Omran has led organizational transformation and performance improvement initiatives. His practical experience includes conducting comprehensive field assessments for nonprofit organizations, identifying performance gaps, and designing improvement plans aligned with international models such as EFQM, KAQA, COSO, and ISO 37000. He has established and managed Project Management Offices (PMOs) using PMBOK and Agile methodologies, and developed digital dashboards with ClickUp, Smartsheet, and Power BI to monitor execution efficiency. Omran has implemented Total Quality Management (TQM), Lean, and Six Sigma methodologies to optimize operations, reduce waste, and enhance performance. He has also designed KPI frameworks linked to Balanced Scorecards, managed ISO-certified management systems (ISO 9001, ISO 22000, ISO 14001, ISO 45001), and applied advanced analytical tools to drive evidence-based decision-making and operational excellence, including supply chain optimization and logistics improvement.

Educational Background and Training

Omran holds a Bachelor’s degree in Chemistry from Umm Al-Qura University, along with Diplomas in Accounting and in Governance and Internal Auditing from accredited Saudi institutions. He is a Certified Project Management Professional (PMP®) and an EFQM Foundation-level Certified Professional. His advanced qualifications include certifications as Lead Auditor and Consultant for multiple ISO management systems, Green Belt in Lean Six Sigma (LSSGB), and credentials in Total Quality Management (TQM), Business Process Management, and Food Safety (HACCP & CP-FS). He is also a certified Internal Assessor under the Excellence Model of the King Abdulaziz Quality Award, issued by the Saudi Standards Organization (SASO). Additionally, he is proficient in data analytics using Power BI and Microsoft Excel, blending technical expertise with strategic insight to deliver measurable improvements in performance, governance, and operational efficiency.

Professional Experience

Dr. Mohammed Elrouby is a Quality Management Systems (QMS) consultant and trainer with experience across the UAE, Saudi Arabia, and Egypt. He has held key positions as a Quality Management Consultant and Trainer at Global Business to Business (GBB Venture – Creating Value) in the UAE, and Global Valid in Saudi Arabia, in addition to serving as a Quality Systems Consultant and Engineer at the International Office for Quality Management Systems (QMS) in Egypt. His professional journey reflects more than a decade of leadership in quality assurance, system certification, and organizational excellence, collaborating with both public and private sector organizations to elevate performance standards and compliance with international frameworks.

Practical Experience

Dr. Elrouby has successfully designed and delivered a wide range of training and consulting programs for quality management and food safety systems, supporting companies, factories, and government entities to achieve global certifications. His notable achievements include participation in internal audits across all Dubai Police departments and the Islamic Affairs and Charitable Activities Department, as well as qualifying the Ajman Government Legal Affairs Department for ISO 9001:2015 certification. He has played a pivotal role in improving food safety and quality standards for over 15 Egyptian national organizations, ensuring compliance with global benchmarks such as BRCGS and FSSC 22000. His consulting scope spans good agricultural practices (GAP), environmental and energy management (ISO 14001 and ISO 50001), and water efficiency (ISO 46001), driving sustainable and efficient operations across the agribusiness and manufacturing sectors.

Educational Background and Training

Dr. Elrouby holds a Ph.D. and Master’s degree in Agricultural Sciences from Benha University, a Bachelor’s degree in Agricultural Sciences from Al-Azhar University, and a Bachelor of Arts in English from Cairo University’s Open Education System. He is a certified lead auditor for major international standards, including BRCGS (version 9 and 8), FSSC 22000 (version 5.1), and ISO management systems such as 9001, 14001, 45001, and 22000. His credentials also encompass certifications in fire safety, food safety auditing, health and safety management, and environmental systems, complemented by practical training in Global GAP, HACCP, and traceability

Professional Experience

Dr. Suzan Alshardi is a management and research consultant with extensive experience across both public and private sectors in Saudi Arabia. She has held key roles including Consultant for Studies and Research at Kaizen Consulting in Riyadh, Project Manager at the Ministry of Human Resources and Social Development, and Supervisor at the Community Development Department in Jeddah. Earlier in her career, she served as an Accountant in both the Community Development Department and the Metebuli United Group. Her professional journey reflects strong expertise in consulting, financial management, community development, and project leadership, with a consistent focus on driving institutional excellence and supporting national transformation goals.

Practical Experience

Dr. Alshardi has participated in the development and implementation of internal policies, procedures, and regulatory frameworks in alignment with organizational standards and governance requirements. She has managed strategic national projects aligned with Saudi Vision 2030, developing project plans, risk strategies, and stakeholder engagement frameworks to ensure successful outcomes. Her work includes overseeing multidisciplinary teams, managing performance and timelines, ensuring budget compliance, and maintaining quality and governance standards. In the social sector, she has supervised community programs focused on improving welfare, poverty reduction, and public health, while leveraging data-driven insights to optimize financial planning, budgeting, and reporting processes.

Educational Background and Training

Dr. Alshardi holds a Ph.D. in Business Administration from Cairo University, a Master’s degree in Technology Management from New York University, and a Bachelor’s degree in Accounting from King Abdulaziz University in Jeddah, Saudi Arabia. Her academic and professional background reflects a unique integration of business strategy, technology management, and financial acumen, enabling her to provide informed leadership in organizational development, governance, and community initiatives.

Professional Experience

Rim Garnaoui is a Digital Governance and Policy Consultant at Kaizen Consulting, with experience in e-government initiatives and shaping regulatory frameworks. Previously, she served as the Director of the e-Government Unit at the Presidency of the Government in Tunisia, where she played a pivotal role in advancing national digital transformation efforts. Her career reflects a strong record of leadership in governance modernization, digital strategy formulation, and public policy development, contributing to the enhancement of institutional performance and citizen engagement through technology-driven solutions.

Practical Experience

With expertise in digital government and open government strategies, Rim has demonstrated a proven ability to design public policies, analyze digital identity and trust service markets, and develop growth strategies to encourage adoption of digital solutions. She possesses a solid understanding of key global benchmarks such as the UN E-Government Development Index (EGDI), the GEMS Index, and the Open Data Barometer. Her experience spans drafting digital transformation laws, creating policy frameworks, and managing data governance regulations. As a certified trainer in digital and open government, she has developed specialized training materials on open data. She also managed the Tunisian-Korean Center for Digital Government Cooperation, overseeing project planning, implementation, evaluation, and risk management. Additionally, she served as a board member of Tunisia Smart Technopoles, contributed to Tunisia’s accession to the Open Government Partnership, and coordinated e-government collaboration programs with Estonia.

Educational Background and Training

Rim holds a Master’s degree in Public Administration from the Tunis National School of Administration and a Bachelor’s degree in Legal, Political, and Social Sciences from the Faculty of Juridical, Political and Social Sciences of Tunis. She is certified in Change Management by TALYS and Certified in PRINCE2® Project Management.

Professional Experience

Yousef Abbas is an accomplished Training and Events Consultant at Kaizen Consulting, with a background in executive leadership and training management. His career includes serving as the Executive Director at Skills of Success for IT (1430–1434H), Executive Secretary and Assistant Training Manager at Skills of Success Educational and Consulting Office, and Training Coordinator at Skills of Success Training Center. Across these roles, he has demonstrated exceptional expertise in training operations, event organization, and institutional management, combining strategic oversight with hands-on execution and client engagement.

Practical Experience

Yousef has practical experience in managing and implementing training and technology projects. Yousef has led organizational operations involving needs analysis, operational manual design, and end-to-end process management. His expertise spans planning and executing diverse training programs, handling logistical coordination, participant engagement, and program documentation. Yousef has also contributed to designing and developing educational materials and training packages, marketing training initiatives, building client relationships, and delivering tailored training solutions. With strong analytical, administrative, and organizational skills, he excels in managing events, negotiating partnerships, coordinating teams, and optimizing training delivery in both public and private sectors.

Educational Background and Training

Yousef holds a Bachelor’s degree in Computer Science from the College of Teachers at King Saud University. He is a licensed trainer certified by the International Academy in the United Kingdom and holds an additional training license from INTRAC. His certifications include Training Needs Analysis and Instructional Design, alongside advanced courses in Training of Trainers (TOT), Training Coordination and Specialist Development, Strategic Planning, and Professional Project Management (SAC).

Professional Experience

Eshraq Aldalalah is a consultant in customer experience, currently working at Kaizen Consulting. With a proven background in the education sector, Eshraq has served as the Information Center Manager at Al-Ruwad International Schools, specifically within the Female Department. Eshraq has expertise in a variety of government projects, including her current role as a Digital Experience Index Evaluator at the Digital Government Authority, where she assesses major government platforms. Her professional journey includes participation in multiple projects supporting the Kingdom’s rankings on global indices and providing consulting services to improve these scores.

Practical Experience

Eshraq has practical experience in government digital transformation, having been involved in various initiatives under the Digital Government Authority. Eshraq has contributed to research projects aimed at improving the Kingdom's performance on international indices and advising on the development of strategies to enhance digital services. Additionally, Eshraq has expertise in the United Nations indicators and standards related to data sharing, freedom of information, and open data. Eshraq has worked on evaluating government portals based on UNDESA (United Nations Department of Economic and Social Affairs) standards, mapping service processes, enhancing policies, and creating customer-centric operational models.

Educational Background and Training

Eshraq holds a Bachelor’s degree in Computer Engineering from Jordan University of Science and Technology, Jordan. She is a certified professional in customer experience (Mastering CX) and an accredited Customer Journey Mapping professional by Forrester.

Professional Experience

Ahmed is a consultant at Kaizen Consulting, where he leverage his expertise to guide organizations in quality management and operational efficiency. Previously, he served as the Head of the Quality Assurance Department at Kandil Steel in Egypt, leading initiatives to enhance product quality and operational workflows. Ahmed also held the position of Senior Quality Engineer at MCV-Mercedes Benz in Egypt, where he played a pivotal role in ensuring the quality standards of automotive components, focusing on continuous improvement and process optimization.

Practical Experience

With his experience in implementing Kaizen and Lean Six Sigma methodologies, Ahmed has driven continuous improvement projects across multiple sectors, particularly in the automotive and manufacturing industries. His proficiency includes utilizing statistical tools, quality control techniques, and fundamental automotive tools like Root Cause Analysis (RCA) and MINITAB software. Ahmed has also demonstrated expertise in governmental services, particularly in documenting and improving policies, procedures, and standards, while applying ISO standards to enhance operational processes.

Educational Background and Training

Ahmed holds an MBA from Brooklyn Business Academy, Brooklyn Institute, USA, and a Master’s degree in Industrial Engineering from the College of Engineering in Shubra, Benha University, Egypt. He also possess a Bachelor's degree in Mechanical Engineering from the same institution. His professional development includes certifications in Lean Six Sigma Green Belt, Business Process Modeling using ARIS from Software AG, and foundational training from the European Foundation for Quality Management (EFQM®). Ahmed is also ISO certified, holding qualifications in ISO 9001:2015 for Quality Management Systems, ISO 14001:2015 and ISO 45001:2018 for Environmental and Occupational Health and Safety Management Systems, ISO 50001:2018 for Energy Management Systems, and IATF Internal Auditor for Automotive Quality Systems, among others.

Professional Experience

Mohammed is a Power BI Specialist at Kaizen Consulting, where he contributes to developing dashboards and performance reports linked to sustainability goals. He also worked as a Power BI Specialist at Technosat, a leading technology company in the Kingdom of Saudi Arabia. Early in his career, Mohammed worked as a Software Developer at Mahaw in Sudan, where he contributed to several software development projects. His expertise includes data analysis, business intelligence, and software development, with a focus on improving operational efficiency and decision-making.

Work Experience

Mohammed specializes in developing dashboards and performance reports aligned with sustainability objectives and organizational goals, using Power BI to analyze data from diverse sources, including Excel and SQL Server. His experience includes collaborating with engineers and department heads to ensure KPIs align with strategic objectives. He has also supported asset management, compliance, and audit teams by delivering data-driven insights to enhance operational performance. In addition, he has experience developing custom applications using technologies such as AJAX, C#, and ASP.NET within MVC frameworks for various software projects.

Educational and Training Background

Mohammed earned a Master’s degree in Computer Science from the University of Khartoum, Sudan, and a Bachelor’s degree in Software Engineering from Sudan University of Science and Technology. He holds the Microsoft Power BI Data Analyst certification (PL-300) and the Project Management Professional (PMP) certification from the Project Management Institute (PMI), USA. In addition, Mohammed holds the PMI Agile Certified Practitioner (PMI-ACP) certification from PMI, further strengthening his expertise in project management and Agile methodology.

Professional Experience

Farah Almazloum is a User Experience (UX) Consultant with strong expertise in digital design, user interface optimization, and customer journey analysis. Farah currently serves as a UX Consultant at Kaizen Consulting and has previously worked as a UX/UI Expert with Wasla Studio at the Ministry of Industry and Mineral Resources, 3D Systems Company, and Monzomah Al-Eilaj Medical Company. Through these roles, Farah has demonstrated exceptional ability in crafting intuitive, user-centered designs that enhance digital interaction, usability, and overall customer satisfaction.

Practical Experience

Farah is currently contributing to the implementation of the Digital Platforms and Services Maturity Framework at the Digital Government Authority, focusing on improving the user experience of government digital services. Farah is highly skilled in UI/UX design, user research, and business requirements analysis, with hands-on experience in customer journey mapping, pain point identification, and interface redesign for enhanced efficiency and engagement. Her work also includes conducting User Acceptance Testing (UAT) and leveraging insights from user studies to guide design improvements and ensure alignment with digital transformation goals.

Educational Background and Training

Farah holds a Bachelor’s degree in Software Engineering from Prince Sultan University in Saudi Arabia. Farah is also a certified Customer Journey Mapping Professional accredited by Forrester. Her academic and professional background uniquely positions her to combine technical precision with creative problem-solving—enabling her to design impactful, human-centered digital experiences that drive satisfaction and innovation.

Professional Experience

Hala Albarrak is a seasoned consultant with extensive experience in operations management, strategic partnerships, and organizational development. Hala currently serves as a Consultant at Kaizen Consulting Her career includes serving as Operations Director at Emdad Digital and Emdad CCS, General Manager of the Higher Institute for Tourism and Hospitality, Strategic Partnerships Executive at MENA for Education and Development, and Operations Manager at Smartlink under the Ministry of Transport. Through these roles, she has demonstrated exceptional leadership in managing large-scale operations, developing strategies to enhance institutional performance, and fostering strategic partnerships across various sectors.

Practical Experience

Hala is currently engaged in a national project focused on developing the strategy and framework for Change Management and Partner Relationship Management at the National Center for Government Resource Systems. Hala has substantial hands-on experience in designing and executing performance improvement strategies, leading high-performing teams, and implementing operational excellence initiatives within government and private organizations. Her expertise extends to performance analysis, training and employee development, quality management, and documenting best practices to improve efficiency and productivity. She is highly skilled in the use of international performance methodologies, including OKRs (Objectives and Key Results), KPIs (Key Performance Indicators), the Balanced Scorecard (BSC), and the MTHP performance management framework.

Educational Background and Training

Hala holds a Bachelor’s degree in English Language and Literature from King Saud University in Saudi Arabia. She is a certified Project Management Professional (PMP®) from the Project Management Institute (PMI®), a certified Change Management Practitioner from Prosci®, and holds an international certification in Change Management (IMCM®) from the ACMC Institute in Belgium. Additionally, she holds a COPC certification focused on customer service strategy enhancement and overall performance improvement. Her strong academic foundation and professional credentials reflect her capability to drive organizational transformation, manage complex change initiatives, and elevate institutional performance to global standards.

Professional Experience

Ehab Hammouda is a highly accomplished professional with extensive experience in organizational excellence and quality management. Currently serving as a Senior Consultant in Quality and Organizational Excellence at Kaizen Consulting  Ehab has held key leadership roles including Operations Manager at the Arab Center for Quality in Egypt, Operations Follow-up Officer at Arco Human Resources in Saudi Arabia, and Administrative Manager at Alexandria Environmental Services in Egypt. Throughout these roles, Ehab has demonstrated a strong track record of driving operational efficiency, enhancing organizational processes, and delivering strategic solutions across multiple industries.

Practical Experience

Ehab has actively contributed to the implementation of projects aimed at qualifying 150 facilities for ISO certification under the supervision of the Saudi Standards, Metrology and Quality Organization (SASO). With extensive experience providing consultancy and training on quality and management systems to over 300 industrial and service facilities and more than 1,000 trainees, Ehab has developed expertise in establishing management systems for quality, environmental safety, occupational health, corporate social responsibility, and food safety. Additionally, Ehab possesses significant experience in administrative and human resources management, including recruitment, staff training, performance evaluation, policy development, project oversight, and implementation of ISO/IEC 17020:2012 conformity assessment systems.

Educational Background and Training

Ehab holds a Bachelor’s degree in Law from Mansoura University, Egypt, and has completed an extensive range of professional certifications and training. These include Lead Auditor certifications in Business Continuity (ISO 22301), Occupational Health and Safety (OHSAS 18001:2007), and Quality Management (ISO 9001:2015), as well as internal auditor courses in Food Safety (ISO 22000:2018), Environmental Management (ISO 14001:2015), and Inspection Systems (ISO/IEC 17020). Additional credentials include BRC/Food Awareness and Internal Auditor certification, Project Management Professional (PMP) training, and OSHA Construction safety training, reflecting a comprehensive and multidisciplinary expertise in management systems and operational excellence.

Professional Experience

Ali Aburashed is a Consultant in Institutional Excellence at Kaizen Consulting. Previously, he served as a Sales Manager at Bayt Al-Adad wa Al-Mu‘addat Trading Company, Project Manager for Communication Development in Al-Ula with CDE Saudi Arabia, and Assistant Project Manager overseeing control, reporting, and integration in major projects.

Practical Experience

Ali has hands-on experience leading projects focused on quality and performance excellence. This includes managing projects to achieve European Foundation for Quality Management (EFQM®) standards with the Real Estate Development Fund, preparing the General Auditing Bureau for EFQM evaluation and accreditation, and participating in initiatives for the King Abdulaziz Quality Award and various government ISO certifications. Ali has also contributed to preparing technical workshops, conferences, and discussions, managed social impact contact center projects for the Ministry of Human Resources and Social Development, and served as a consultant on human resources development projects for the National Center for Environmental Compliance Monitoring. Additionally, Ali has led sales and marketing operations in multiple companies, and coordinated key projects with major technology providers including Nokia and Ericsson.

Educational Background and Training

Ali holds a Bachelor’s degree in Communications and Computer Engineering from Arts, Sciences, and Technology University in Lebanon. Ali has earned numerous professional certifications, including EFQM Certified Assessor, Lead Auditor for ISO 9001:2015 (CQI | IRCA), Project Management Professional (PMP®), AI Development Professional (IBM®), and networking certifications (CCNA, CCNP from Cisco). Additional training includes the first level of International Change Management Certification (IMCM®) and specialized courses in networking and telecommunications conducted by companies such as IBM Saudi (SBM) and Saudi Oger Ltd.

Professional Experience

Hamed Almousa is a seasoned professional with extensive experience across engineering, maintenance, and organizational excellence project management in the Kingdom of Saudi Arabia. Hamed currently serves as an Organizational Excellence Project Management Specialist at Kaizen Consulting, where Hamed leads initiatives focused on achieving international standards and certifications. His previous roles include Maintenance Manager at Ikram Company and Electrical Engineer at the Saudi Electricity Company, where he gained deep technical expertise and strong leadership capabilities.

Practical Experience

Hamed has a proven track record in managing and executing organizational excellence projects, ensuring alignment between project outcomes and government entity objectives. His work involves providing practical consultancy to enhance compliance and process improvement, as well as offering technical support in documenting operational processes and developing structured policies and procedures. Additionally, Hamed has successfully led multidisciplinary teams, monitored operational and technical workflows, prepared performance reports, analyzed gaps, and provided actionable recommendations to improve work environments and operational efficiency.

Educational Background and Training

Hamed holds a Bachelor Degree in Electrical Engineering Technology – Power and Machines from the Technical College in Saudi Arabia. Hamed is also a certified Project Manager Specialist, demonstrating his commitment to professional growth and excellence in project leadership.

Professional Experience

Mohammed Ibrahim is a highly experienced Quality and Organizational Excellence Consultant with a strong background in managing quality systems and production operations across multiple industries in Saudi Arabia and Egypt. Mohammed has served as a Quality Manager, Engineer, and Production Manager for several factories, as well as an internal and external ISO auditor for numerous organizations. Additionally, Mohammed is a certified assessor for prestigious awards such as the Egyptian Government Excellence Award and the Smart Green Projects Award, reflecting his recognized expertise in organizational performance and quality standards.

Practical Experience

Mohammed currently leads projects qualifying 150 establishments for ISO quality management certifications under the supervision of the Saudi Standards, Metrology, and Quality Organization (SASO) and the Vision Realization Office for Trade and Investment. As an IRCA-certified Lead Auditor (ISO 9001:2015), Mohammed has extensive experience auditing quality, food safety (ISO 22000, HACCP), and occupational health and safety (OHSAS ISO 18001) systems. Mohammed has conducted numerous training programs and evaluations on quality and food safety, implemented systems for continuous testing and monitoring, managed internal and external audits, monitored supplier compliance, and ensured alignment with international standards. Mohammed is also a certified assessor in the EFQM Excellence Model.

Educational Background and Training

Mohammed holds a Master’s degree in Quality Management from the Arab Academy for Science, Technology, and Maritime Transport in Egypt and a Bachelor’s degree in Agricultural Sciences from the Higher Institute of Agricultural Cooperation, Egypt. Mohammed has earned multiple certifications, including Lead Auditor for ISO 22301 Business Continuity, ISO 22000 Food Safety, and BRC Global Food Safety standards, Lean Six Sigma Green Belt (CSSBB®), and Certified Governance, Risk, and Compliance Professional (®GRCP). He has also received specialized training from the Egyptian Accreditation Council (EGAC) on ISO 17021-1:2015 and awareness training on ISO 14001:2015 and ISO 45001:2018, reflecting his broad and deep expertise in quality, safety, and organizational excellence.

Professional Experience

Mohammed Al-Rashed is an Associate Consultant in Digital Transformation at Kaizen Consulting. He contributed to projects that enhance institutional excellence and improve operational efficiency across various government entities. His role includes leading teams, coordinating project implementation, and ensuring alignment with national digital strategies and quality standards to achieve effective and sustainable results.

Practical Experience

Mohammed played roles in an initiative aimed at encouraging government entities to enhance digital competitiveness and quality under the framework of the Digital Government Authority. In addition, he worked as a Data Analyst and Administrative Coordinator in the Translation Guidance Project with the Ministry of Culture.

Educational Background and Training

Mohammed holds a Bachelor’s degree in Information Systems from King Saud University in Riyadh. His continuous professional development includes training in Microsoft Project, participation in the Project Management Professional (PMP®) advanced project management course, and completion of a specialized program in governance and risk management offered by the Saudi Organization for Certified Public Accountants.

Professional Experience

Dr. Mona Alhanaqi is a Digital Transformation Consultant at Kaizen. She was a Digital Conversation Engineer at Marafi, and Lecturer at Princess Nourah bint Abdulrahman University.

Practical Experience

Dr. Alhanaqi possesses hands-on experience in designing and developing key performance indicators, drafting policies and regulations, and working with various programming languages such as Python, Java, and SQL. She is skilled in data analysis using statistical tools like Minitab and SPSS and has taught multiple university courses covering programming languages, operating systems, and database management. In addition to her teaching and consulting roles, she has published several research papers in the fields of computer science and artificial intelligence and actively contributes to professional associations and knowledge transfer initiatives.

Educational Background and Training

Dr. Alhanaqi holds a Ph.D. and a Master’s degree in Computer Science from King Saud University, along with a Bachelor’s degree in Computer Science from Princess Nourah bint Abdulrahman University, and professional certifications, including the IBM Certificate in Artificial Intelligence Fundamentals, and two accredited Trainer Certifications — one from the Technical and Vocational Training Corporation and another from the Global Canadian Center.

Professional Experience

Rana is an Institutional Excellence Consultant at Kaizen Consulting, focusing on the development and execution of quality management systems and frameworks.

Practical Experience

Rana participates in projects aimed at developing and implementing quality management systems and frameworks, particularly with the General Authority for Survey and Geospatial Information. Her work involved formulating strategies to increase profitability and optimize operational services within financial management. She participated in the development of educational policies for underprivileged children at the Bunyan Charity, and contributed to the establishment of performance indicators at the Zahra Breast Cancer Association.

Educational Background and Training

Rana holds a Master's degree in Business Administration. She is certified as an internal assessor for the King Abdulaziz Quality Award.

Professional Experience

Somia Abdelsater is an accomplished data and project management professional at Kaizen Consulting. She implements data governance frameworks aligned with Saudi regulations, including the Personal Data Protection Law (PDPL), integrates data sources, and enables organizations to leverage analytics for business innovation. Throughout her career, Somia has aligned data initiatives with national strategies while ensuring compliance, quality, and sustainable results.

Practical Experience

Somia has designed and deployed data governance frameworks, delivered training, and led change management for diverse teams. As a Data Strategy and Enablement leader, she promoted a culture of data literacy, supported startups in embedding analytics, and enabled data-driven investment strategies and product development. Previously, at the Defense Industries System, she managed large-scale IT and defense projects, standardized project management processes, and advanced technology innovation policies. She has also worked as a software developer and a university lecturer, underscoring her versatility and ability to contribute both technically and academically.

Educational Background and Training

Somia holds a Master’s degree in Software Engineering from Sudan Open University and a Bachelor’s degree in Computer Science and Networks from Sudan University of Science and Technology. Her academic foundation is strengthened by a broad portfolio of professional certifications, including DAMA Certified Data Governance (Practitioner), Certified Data Management Professional (CDMP®—Master Level), Project Management Professional (PMP®), PMO-CP, Microsoft Power BI (PL-300), Google Advanced Data Analytics, PRINCE2®, and ITIL®.

Professional Experience

Ahmad Alzoubi is a Beneficiary Experience & International Indicators Consultant at Kaizen Consulting, where he also serves as a Systems Analyst, Data Analytics Expert, and the Educational Kaizen Manager. He currently leads two customer-experience improvement projects for the National Center for Government Resource Systems and is engaged in establishing and operating the Data Management Office at the General Authority for Competition. He also contributes to the nationwide Digital Experience Index project at the Digital Government Authority, covering all major government platforms, and has supported multiple government programs to evaluate portals against UNDESA standards, map service processes, and embed customer-centric operating models.

Practical Expertise

Ahmad specializes in enterprise governance practices for managing organizational project assets, large-scale data warehousing, and end-to-end data pipelines (modeling, storage, ETL) on cloud platforms such as Amazon Web Services and Microsoft Azure. He brings extensive experience in managing technology projects across customer experience, low-code platform development, data management, and digital government. His track record includes partnering with public-sector data management offices to implement national principles and policies aligned with UNDESA classifications, promoting Kaizen culture in government entities, and publishing five peer-reviewed papers in reputable journals and conferences.

Education and Training

Ahmad holds an M.Sc. in Computer Science from Jordan University of Science and Technology and a B.Sc. in Computer Science from Yarmouk University, Jordan. His professional certifications include Project Management Professional (PMP®), ARIS Business Process Modeling Professional, Certified Customer Journey Mapping Professional (Milkymap), Forrester® Mastering CX, and completion of the CX Masterclass leading to the CCXP® credential from the Customer Experience Professionals Association.

Professional Experience

Dr. Abdullah Alawajee is Customer Experience consultant at Kaizen, with a strong background in Applied Statistics. He has successfully applied advanced statistical methods to generate actionable insights that support strategic decision-making. 

Practical Experience

Throughout his career, Dr. Alawajee has demonstrated versatility in academic, financial, and corporate environments. At Al Jazerrah Company, he managed multiple projects simultaneously, coordinating cross-functional teams and external partners to achieve milestones and enhance operational excellence. His previous experience as a Lecturer at King Saud University highlights his ability to communicate complex statistical and mathematical concepts, while his earlier role at Riyad Bank as a Customer Service Representative Team Lead provided him with leadership and client engagement skills. 

Educational Background and Training

Dr. Alawajee holds a PhD in Applied Statistics from Universiti Sains Malaysia, a Master’s degree in Applied Mathematics & Statistics from Pittsburg State University, and a Bachelor’s degree in Mathematics from the University of Hail. He has also obtained professional certifications, including the Google Data Analytics Specialization, complementing his academic expertise with practical, industry-recognized skills.

Professional Experience

Issa is a Data Engineer at Kaizen Consulting with 6+ years of experience designing, developing, and deploying scalable data solutions. He specializes in building and optimizing data pipelines, integrating large, multi-source datasets, and applying modern data technologies to deliver reliable, insight-ready platforms. Previously, he held roles at NEXTWO, Orange, and Zain, where he contributed to high-impact, data-driven initiatives—including projects for the Saudi Tourism Authority.

Practical Experience:

Issa has hands-on experience in developing and optimizing data solutions. As a Data Engineer at NEXTWO, he designed and implemented end-to-end ETL processes using Talend, ensuring data integrity and quality throughout the pipeline. At Orange, he launched and configured Apache Airflow, optimizing workflow management for data processing tasks, and contributed to the implementation of Neo4j graph databases for advanced data analysis. His experience also includes working with big data technologies like HDFS, Apache Kafka, Spark, and Sqoop, alongside programming languages such as Python and Scala. In his previous role at Zain, he built and maintained business solutions, developed predictive models, and automated processes with Apache Airflow.

Educational Background and Training:

Issa holds a Bachelor’s degree in Computer Science from Yarmouk University in Jordan. Throughout his career, Issa has continually expanded his skill set through hands-on projects involving advanced data engineering tools, big data technologies, and cloud platforms, particularly Google Cloud Platform (GCP).

Professional Experience

Islam is a consultant at Kaizen, with a background in production management and process improvement. His career includes roles such as Production Manager and Engineer at Jeheina Foods Industries and Amco Foods Industries, where he oversaw production lines and enhanced operational efficiency.

Practical Experience

Islam brings hands-on expertise in operations management, production line management, and process optimization within the food industry. His experience spans across governmental service sectors, where he contributed to policy documentation, procedure standardization, and quality improvement initiatives. He is also proficient in applying continuous improvement methodologies, including Kaizen and Lean Six Sigma, and have practical experience in automation and Enterprise Resource Planning (ERP) systems, specifically SAP.

Educational Background and Training

Islam holds a Bachelor's degree in Science from Alexandria University, complemented by a robust set of certifications. He is a certified Project Management Professional (PMP®) from the Project Management Institute (PMI®) and have completed foundational training from the European Foundation for Quality Management (EFQM®). Additional qualifications include a CX Masterclass certification, ISO 5001 Energy Management Systems certification, a Training of Trainers certification, a Certified Strategic Leader certification, and a Lean Six Sigma Black Belt (CSSBB®).

Professional Experience

Salwa Salahuddin is a motivated Associate Consultant at Kaizen Consulting, bringing expertise in consulting support, coordination, auditing, and research. She currently serving as a Coordinator at Values360Ventures, where she supports projects in the agriculture, food processing, and ICT sectors.

Practical Experience

In her professional journey, Salwa has developed hands-on experience across multiple roles. At Kaizen Consulting, she provides consulting assistance and supports project delivery, ensuring quality and alignment with client expectations. As a Coordinator at Values360Ventures, she plays an active role in organizing and facilitating sector-focused activities, particularly in agriculture and ICT. Her earlier role as a Researcher with Arrowad Group further strengthened her skills in research, analysis, and knowledge building, enabling her to contribute effectively to multidisciplinary projects.

Educational Background and Training

Salwa holds a Bachelor’s degree in Information Technology from Princess Nourah Bint Abdulrahman University (2016–2021). She has also completed several professional certifications, including Project Management, Cloud Application Development Mastery Award, Master Digital Transformation, HTML Essentials, and a Career Preparation Program.

Professional Experience

Mohammed Aljafri is a Consultant in Operational Plans, Objectives, and Performance Indicators at Kaizen Consulting. Mohammed has developed expertise in strategic planning, performance management, and operational excellence through his work supporting government and nonprofit organizations. His professional background reflects a strong ability to align operational goals with organizational strategy and implement best practices to enhance institutional performance and efficiency.

Practical Experience

Mohammed is currently involved in analyzing and improving the Voice of Customer platform as part of a client experience development project for the National Center for the Development of the Non-Profit Sector. His practical experience includes studying and analyzing ecosystems to enhance service quality and delivery, as well as developing and refining policies and procedures aligned with strategic objectives and leading industry practices. Mohammed has contributed to building strategic plans, developing performance indicators, and managing technical requirements and IT infrastructure development.

Educational Background and Training

Mohammed holds a Bachelor’s degree in Communications Engineering and has completed several advanced professional certifications and training programs. These include the foundational training accredited by the European Foundation for Quality Management (EFQM®), Professional Business Process Modeling using various Enterprise Architecture (EA) platforms, Professional Business Process Management certification from BP Trends Associates, and Project Management Professional (PMP®) certification from the Project Management Institute (PMI®).

Professional Experience

Maram Alsaidi is a Consultant in Digital Transformation and E-Participation at Kaizen, with expertise in digital policies, strategy development, and e-government initiatives. Prior to this role, Maram served as Head of the Inclusion Unit, Head of the E-Participation Division, and Researcher in ICT Policies and Strategies at the Ministry of Digital Economy and Entrepreneurship in Jordan. She began her career as a Research and Development Engineer at Al-Riyadah Electronics.

Practical Experience

Maram has experience in designing and developing digital platforms for e-participation, formulating and implementing digital transformation and inclusion policies and strategies, and drafting regulatory frameworks for e-participation. Her expertise includes preparing analytical reports and recommendations aligned with UN indicators and global best practices, as well as monitoring progress in the implementation of strategic plans to ensure the achievement of related objectives and performance indicators. In addition, Maram has conducted regulatory impact assessments of laws and policies, providing evidence-based recommendations that support innovation, inclusion, and effective governance in the digital ecosystem.

Educational and Training Background

Maram holds a Bachelor’s degree in Telecommunications Engineering from Jordan. She is certified as a Trainer of Trainers in Regulatory Impact Assessment Studies, and works as a professional trainer in e-participation and digital transformation for government entities.

Professional Experience

Kholood Alenezi is a Digital Transformation Specialist at Kaizen Consulting, with hands-on experience in managing technical operations and supporting digital initiatives within government projects. Her work focuses on enhancing e-participation and improving digital platforms through effective coordination, process management, and system optimization. Her professional background demonstrates a strong foundation in IT operations, digital governance, and project management.

Practical Experience

Kholood currently manages operations on the Tafaul platform as part of the e-Participation project under the Digital Government Authority, overseeing daily technical project activities, workflow management, and performance reporting. Her previous experience includes working as an Information Systems Analyst, where she assisted in system testing, defect tracking, and coordination with developers for issue resolution. In addition, she has volunteered in technical support roles, providing assistance in hardware, software, and network troubleshooting.

Educational Background and Training

Kholood holds a Bachelor’s degree in Computer Science and a Higher Diploma as a Specialist in Governance and Assistant Internal Auditing.

Professional Experience

Mohammed Al-Badareen is a Consultant in Digital Indicators & E-Participation at Kaizen Consulting. Previously, he worked as a software developer and served as a part-time lecturer at Al al-Bayt University, The Hashemite University, and the University of Jordan, teaching courses in Java, C++, problem solving, and computer skills labs.

Practical Experience

Mohammed’s practical experience reflects a strong combination of teaching, software development, and academic engagement. At the Ministry of Education, he has been responsible for both data administration and teaching computer-related subjects, contributing to digital literacy and effective data management. His role as a Junior Java Developer allowed him to gain hands-on experience in coding, debugging, and developing Java applications. Through his teaching roles at leading Jordanian universities, Mohammed has guided students in programming fundamentals and advanced computing concepts, demonstrating his ability to bridge academic knowledge with practical application.

Educational Background and Training

Mohammed holds a Master’s degree in Software Engineering, and a Bachelor’s degree in Computer Science, both from The Hashemite University in Jordan. His master’s work focused on improving big data security in cloud computing using data fragmentation techniques and hybrid encryption algorithms, reflecting his interest in cybersecurity and cloud systems.

Professional Experience

Latifah Alquraishi is a Project Management Specialist at Kaizen Consulting, where she plays a role in managing client-focused initiatives and supporting organizational readiness. With her professional background as a researcher and educator, she brings a strong analytical and structured approach to project management. Her expertise reflects a blend of academic depth and consulting practice, enabling her to effectively contribute to projects that require precision, communication, and stakeholder alignment.

Practical Experience

Latifah has hands-on experience in preparing detailed weekly reports, refining and reviewing client files, and maintaining direct communication with clients to ensure clarity and satisfaction. She has also coordinated with external entities to enhance their readiness for the Unified Program (UGRB), showcasing her ability to manage multiple stakeholders and drive institutional preparedness. Her work demonstrates strong skills in documentation, client engagement, and organizational coordination, which support both efficiency and impact in consulting projects.

Educational Background and Training

Latifah holds a Ph.D. in Fundamentals of Islamic Education from Imam Muhammad ibn Saud Islamic University. In addition to her academic achievements, she holds a PROSCI certification in change management, reflecting her commitment to professional development and her capability to integrate educational expertise with practical project management and consulting skills.

Professional Experience

Louai Al-Beshari is a Customer Experience and Digital Content Consultant with over seven years of experience across government and consulting sectors in Saudi Arabia. He has served as a CX and digital content consultant at Kaizen Consulting, contributed to the Mystery Beneficiary Project at the Ministry of Human Resources and Social Development, and participated in enabling beneficiary service management at the National Center for Plant Pest and Animal Disease Prevention. He also supported government entities such as the Human Resources Development Fund and the Zakat, Tax and Customs Authority in preparing for the King Abdulaziz Quality Award. In addition, he managed remote training programs for the Ministry of Tourism and led digital content operations for Kaizen Consulting’s media and electronic marketing channels.

Practical Expertise

Louai has extensive hands-on experience in customer experience analysis, digital content management, data-driven service improvement, and institutional excellence. He has analyzed tens of thousands of complaints and related data for the Mystery Beneficiary Project at the Ministry of Human Resources and Social Development, improving service delivery and supporting decision-making. His contributions include service analysis, identifying improvement opportunities, and supporting organizational readiness for new systems. He has managed digital content across major platforms, developed indicators and analytical materials for King Abdulaziz Quality Award submissions, and coordinated many remote training programs for the tourism sector, ensuring high execution quality. His experience further includes change management coordination, knowledge transfer support in institutional transformation projects, and supervising training programs in data and artificial intelligence with ongoing performance monitoring.

Educational Background and Training

Louai holds a Bachelor’s degree in Telecommunications Engineering from the Lebanese International University in Yemen. He is certified in International Change Management IMCM® from ACMC in Belgium and is a certified Project Management Professional PMP® from the Project Management Institute PMI®. These qualifications strengthen his capabilities across CX, digital content, project management, and organizational change initiatives.

Professional Experience

Bakhita Alajmi is a Quality and Organizational Excellence Consultant at Kaizen, with a background in quality management, institutional excellence, and administrative leadership. She has also served as an Administrative Manager at Amed Al-Faisaliah Company, where she gained extensive experience in operational management and organizational development.

Practical Experience

She is currently involved in qualifying government and private institutions for excellence and quality management programs, including preparation for ISO certifications such as ISO 9001 (Quality Management Systems) and ISO 45001 (Occupational Health and Safety). She has participated in many projects, including the qualification of the Human Resources Development Fund (HRDF) and the General Authority for Survey and Geospatial Information to obtain local and international awards in quality and institutional excellence. Her expertise includes developing work procedures, improving performance based on global quality standards, and ensuring alignment with strategic objectives and best practices.

Educational Background and Training

Bakhita holds a Bachelor’s degree in English Language from King Faisal University, a Diploma in Financial Management from Prince Sattam University, and a Diploma in Programming Technology from the Technical and Vocational Training Corporation. She also holds professional certifications, including ISO 9001:2015 Quality Management Systems certification from TÜV, Six Sigma methodology certification, and a Certified Trainer (TOT) certification from the Technical and Vocational Training Corporation.

Professional Experience

Hisham Hadia is a Change Management Coordinator at Kaizen Consulting. He has contributed to several projects, including the Digital Government Authority and the National Debt Management Center, where he coordinated change initiatives, knowledge transfer, and output auditing. Prior to consulting, he held leadership roles in managing and developing Arrowad Schools, overseeing both administrative and academic branches, strategic planning, and aligning institutional goals with operational execution.

Practical Expertise

Hisham has extensive hands-on expertise in organizational change, educational development, and performance measurement. His contributions include building capacity among educational and administrative staff, enabling them to embrace change and lead initiatives effectively. He has designed and analyzed educational performance indicators to guide institutional improvements, participated in internal audits for ISO 9001:2015 quality management systems, and supported academic accreditation requirements with ALAA. His work in digital transformation for schools, including managing e-learning platforms and implementing quality practices, resulted in top national rankings. He has also played a vital role in promoting continuous improvement and embedding a culture of excellence.

Education & Training

Hisham holds a B.Sc. in Information Technology and a Diploma in Computer Science from Minia University (Egypt). He is certified as an International Change Management Practitioner (IMCM®) by ACMC (Belgium), a Project Management Professional (PMP®) and Risk Management Professional (PMI-RMP®) from PMI, and has completed training in ISO 9001:2015 Quality Management Systems. His professional development also includes the PMI Certificate in Claims Engineering for Project Managers, the School Self-Evaluator Certification from the Education & Training Evaluation Commission, and the Strategic Experts Qualification Program from Kaizen. Additionally, he received academic accreditation training from Nour Al Nokhba International Development (Saudi Arabia).

Professional Experience

Mohammed Alzoubi is an Associate Consultant at Kaizen. His career spans across diverse domains such as data governance, artificial intelligence, and digital transformation. Known for his strong analytical and problem-solving abilities, Mohammed effectively bridges the gap between technical and business teams to ensure seamless project delivery and client satisfaction. His expertise includes developing project frameworks, agile implementation methodologies, and compliance documentation aligned with international standards such as DAMA-DMBOK, ISO 8000, and PMI.

Practical Experience

In his professional journey, Mohammed has demonstrated hands-on experience in systems administration, proposal management, and data-driven project execution. As a Management System Administrator, he successfully managed the Scalar School Management System at Jara Private Schools, ensuring system stability, data integrity, and efficient operations. He also trained academic and administrative staff, improving digital literacy and workflow efficiency. In his consulting roles, he coordinated tender management, stakeholder engagement, and proposal delivery while producing analytical reports and presentations that supported strategic decision-making. Additionally, his research contribution in developing an ML-based model for social network advertisement classification, presented at the SNAMS 2025 Conference in Vienna, reflects his technical innovation and applied research capabilities.

Educational Background and Training

Mohammed holds a Master’s Degree in Computer Science from Yarmouk University and a Bachelor’s Degree in Computer Science from Balqa Applied University. He is also certified as a Data Management Professional (CDMP) by DAMA, underscoring his expertise in data governance, quality management, and lifecycle data processes. His educational background has been complemented by continuous learning and practical application in areas such as project management, systems administration, and software development. Proficient in tools like Power BI, Linux, and Python, he combines strong technical skills with structured project management methodologies, enabling him to deliver high-value consulting solutions that align with client objectives and industry standards.

Professional Experience

Anas Abujurey is a logistics and supply chain associal consultant at Kaizen. He plays a key role in preparing and submitting tenders across multiple sectors. His responsibilities include proposal drafting, pricing strategy, and developing financial offers in collaboration with technical teams. Anas demonstrates strong analytical and communication skills, effectively bridging the gap between technical and business functions to deliver high-quality, competitive solutions that contribute to organizational growth and success.

Practical Experience

Anas has gained hands-on experience through his roles in logistics and supply chain operations. As a Logistics Coordinator and Account Manager at ELAF Cargo Co, he was responsible for managing ERP systems, coordinating international shipments, and analyzing market trends to improve customer satisfaction. Earlier, as a Logistics & Supply Chain Intern at Jordan Post, he supported international shipping and e-commerce operations, contributing to the efficient handling, storage, and distribution of goods across Jordan. His practical exposure to logistics operations, ERP systems, and client management has strengthened his ability to deliver operational excellence and ensure seamless end-to-end supply chain performance.

Educational Background and Training

Anas holds a Bachelor’s degree in Logistics Science and Supply Chain Management from the German Jordanian University (GJU), complemented by an academic exchange program in Business Administration at Jade Hochschule, Germany. In addition, Anas has earned several professional certifications, including Project Management Professional (PMP), Certified Supply Chain Analyst (CSCA), and credentials in SAP/ERP and Microsoft Excel. Fluent in English and proficient in German and Russian, he combines academic excellence with practical expertise and a global outlook, aspiring to pursue advanced studies to further deepen his expertise in logistics and supply chain management.

Professional Experience

Abdullah Alzoubi is an Enterprise Architecture Expert at Kaizen Business Services in Saudi Arabia, specializing in enterprise architecture, digital transformation, and artificial intelligence. He contributes to developing enterprise architecture models, analyzing current and target states, and improving organizational maturity in alignment with the National Enterprise Architecture methodology (NORA). He also has experience in academic research and Large Language Model (LLM) evaluation.

Practical Experience

Abdullah contributed to updating enterprise architecture models, conducting gap analysis, and developing improvement plans for the King Fahd Causeway Authority. He also supported the development of digital transformation standards and a unified enterprise architecture practice guide aligned with NORA 2.0. In artificial intelligence, he contributed to Kaizen AI and organized knowledge resources for Large Language Models (LLM). As a Research Assistant, he worked on pneumothorax detection using Machine Learning (ML), Deep Learning (DL), and Chest X-ray (CXR) analysis, contributing to a published research paper. He also evaluated LLM responses and developed the Tanafas website for Chronic Obstructive Pulmonary Disease (COPD) awareness using HyperText Markup Language (HTML), Cascading Style Sheets (CSS), JavaScript, and React Native.

Educational Background and Training

Abdullah holds a Bachelor’s Degree in Computer Engineering from the Jordan University of Science and Technology. He is TOGAF® Certified under the TOGAF® Standard, 10th Edition, from The Open Group. He has also completed training in Modern Artificial Intelligence and Entrepreneurship Discovery through Cisco Academy, as well as Machine Learning using Python and Software Quality Assurance from The Hope International Edu.

Professional Experience

Ahmad Ibrahim is a consultant in Kaizen, institutional excellence, and customer experience. He is leading the nationwide Digital Experience Index at the Digital Government Authority (covering all major government platforms) and multiple beneficiary-experience programs at the National Center for Government Resources Systems, the National Center for the Development of the Non-Profit Sector, and the Ministry of Human Resources and Social Development. He has also driven operating-model and process reengineering for the National Housing Company to make operations simplified, standardized, waste-free, automated, and customer-centric, and he is now steering a company-wide shift toward a customer-centric culture at a major Saudi firm.

Practical Expertise

Ahmad specializes in designing end-to-end customer and beneficiary journeys—mapping current and future states, identifying key interaction points, and embedding leading practices to improve experience and outcomes. His work spans performance management (including employee performance evaluation and Kaizen-based systems), leadership training, change management, and data analysis. He partners with organizations to upskill CX talent, introduce new ways of working, and institutionalize a customer-first culture that supports digital transformation and sustained operational excellence.

Education & Training

Ahmad holds an MBA from the Arab Academy for Science, Technology & Maritime Transport and a B.Sc. in Mechanical Engineering from Helwan University (ranked sixth in his cohort). His professional credentials include EFQM® foundational training, Project Management Professional (PMP®), Lean Six Sigma Black Belt (CSSBB®), Forrester Mastering CX and Certified Customer Journey Mapping, and completion of the CX Masterclass leading to the CCXP® credential from the Customer Experience Professionals Association (CXPA).

Professional Experience

Anas Alali is an Associate Consultant at Kaizen. He specializes in preparing and developing technical and financial proposals for large-scale government and institutional projects. Anas demonstrates strong project management capabilities as a certified Project Management Professional (PMP). His blend of analytical thinking, precision, and collaboration enables him to deliver high-quality outcomes in fast-paced consulting environments.

Practical Experience

Anas brings a solid record of practical experience across teaching, research, and client-facing roles. As a Physics Teacher at ArRamtha International Academy, he delivered engaging instruction aligned with the Cambridge International Curriculum, promoting students’ critical thinking and problem-solving skills. In addition, he worked as a Private Tutor, designing interactive physics curricula for high school and undergraduate students. His experience at Extensya as a Customer Care Specialist further developed his communication and problem-solving skills, where he collaborated with teams to optimize delivery processes and improve customer satisfaction. Across all roles, Anas has consistently demonstrated adaptability, analytical depth, and a strong commitment to excellence.

Educational Background and Training

Anas holds a Master of Science in Physics from Yarmouk University, where his thesis explored photonuclear production in ultra-peripheral Pb-Pb collisions using open data from CERN-CMS and simulation tools like STARlight—reflecting his strong research and data analysis capabilities. He also earned a Bachelor’s Degree in Physics from the Jordan University of Science and Technology, providing him with a robust foundation in scientific methodology and computational analysis. His professional training includes certifications such as Project Management Professional (PMP) and Prompt Engineering for Project Managers from the Project Management Institute (PMI), demonstrating his dedication to continuous learning and integrating AI-driven solutions into project management and consulting practices. Proficient in Microsoft Office, Linux, LaTeX, and AI applications, Anas combines technical expertise with strategic insight to drive innovation and operational success.

Professional Experience

Alaa Othman is a Digital Transformation Consultant at Kaizen, with a background in developing key performance indicators (KPIs) and leading customer service teams. She has contributed to the development and evaluation of digital platforms and services. Previously, Alaa served as a Customer Service Team Leader and Customer Service Representative at Xtensia, where she honed her skills in managing customer service operations and ensuring high-quality service delivery.

Practical Experience

Alaa gained experience through various roles in customer service and digital platform evaluations. She played a role as an Associate Consultant in assessing the complaints system as part of a digital platform maturity evaluation project for the Digital Government Authority. Additionally, Alaa was a member of the evaluation team in a project focused on assessing government agencies' responses to citizen feedback and complaints. Alaa also possesses hands-on experience in establishing and managing contact centers, building performance indicators, and leading teams to improve daily and weekly operations, ensuring the achievement of customer service objectives.

Educational Background and Training

Alaa holds a Bachelor's degree in Computer Information Systems from Yarmouk University in Jordan. Furthermore, Alaa has received extensive training in communication skills, contact center systems, and leadership, which has significantly contributed to her expertise in managing teams and fostering a collaborative work environment.

Professional Experience

Shajan Jamal is a Consultant in International Indicators and E-Participation at Kaizen Consulting. She supports government entities on global digital benchmarks and citizen-centric engagement, guiding organizations to align with leading practices and improve their standing on international indices.

Practical Experience

She serves as an assessor for the UN E-Government Development Index (EGDI), evaluating public-sector readiness for UN requirements. Her current portfolio includes user-experience reviews of government platforms within a digital-experience maturity program, assessments of e-participation responsiveness to beneficiary feedback, technology-perspective reviews of digital experience, and the development of maturity and measurement frameworks—defining metrics, methodologies, policies, and procedures, and issuing improvement recommendations. 

Educational Background and Training

Shajan holds a Bachelor in Pharmacy (PharmD) from Jordan University of Science and Technology, completed a PharmD training residency at King Abdullah University Hospital, and is licensed to practice pharmacy by Jordan’s Ministry of Health.

Professional Experience

Khalid Ahmed is a quality-management and materials-testing professional at Kaizen Consulting. Previously, he served as Technical Manager of the Mechanical Testing and Material Evaluation Laboratory at the Central Metallurgical Research and Development Institute (CMRDI). He has also worked as a lead and technical assessor for accreditation bodies including EIAC (Dubai), IQAS (Iraq), and AAA (USA), with expertise in ISO/IEC 17025, ISO 17020, and ISO 9001.

Practical Experience

Khalid has led and contributed to hundreds of consultancy, accreditation, and auditing projects across Egypt, the Gulf, and North Africa, helping laboratories, universities, and industrial companies achieve ISO/IEC 17025, ISO 9001, ISO 14001, ISO 45001, and OHSAS 18001 certifications. His portfolio includes work with Lafarge Cement Egypt, ExxonMobil, EGA Laboratories (UAE), Nestlé Emirates, and the National Center for Environmental Compliance (Saudi Arabia). He has also delivered training for Cairo University, UNIDO, and the Iraqi Accreditation System, developing training-of-trainers programs and internal-auditing workshops for quality, safety, and environmental management systems. His technical expertise spans mechanical and metallurgical testing, heat-treatment processes, failure analysis, uncertainty estimation, and the design of interlaboratory comparison and proficiency-testing programs—experience that underscores his strong technical leadership in testing, inspection, accreditation, and conformity assessment.

Educational Background and Training

Khalid holds a B.Sc. in Metallurgical Engineering from Cairo University, a Diploma in Materials Science from Al-Azhar University, and a pre-Master’s in Nanotechnology from Beni Suef University, and is currently pursuing an MBA. He is a Certified Lead Auditor for ISO 9001, ISO 14001, ISO 45001, and OHSAS 18001, accredited by IRCA (UK) and PECB (Canada). A Certified Trainer with UNIDO and Cairo University, he delivers professional courses on ISO standards and Total Quality Management (TQM). His advanced training includes workshops in Japan, Italy, Iraq, Sudan, and the UAE covering accreditation systems, mechanical testing, and failure analysis.

Professional Experience

Loay Alsiyasa is a visual designer at Kaizen Consulting, with experience in graphic design, motion graphics, photography, videography, and visual content development. Through these roles, Loay has demonstrated exceptional versatility and artistic vision, contributing to the delivery of visually engaging materials and high-quality multimedia content across diverse projects and corporate initiatives.

Practical Experience

Loay has worked as part of a specialized visual production team dedicated to enhancing the quality of visual deliverables for Kaizen Consulting projects. With expertise in creating professional presentations, infographics, and visual storytelling, Loay excels in transforming plain text into compelling visual designs utilizing industry-standard tools such as Adobe Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, and PowerPoint. Additionally, Loay has produced and edited professional photos and videos for events, workshops, and training programs, ensuring alignment with project goals and brand identity standards.

Educational Background and Training

Loay holds a Bachelor’s degree in Graphics from Al Jazeera University, Yemen, along with multiple professional diplomas from Ru’ya Training Center—an Autodesk and Adobe Certified Training Center—in both Graphic Design and Motion Graphics. His training includes advanced proficiency in Adobe Creative Suite tools (Photoshop, Illustrator, InDesign, Premiere Pro, and After Effects). Furthermore, Loay is certified as a Change Management Professional (IMCM) from Belgium, demonstrating his ability to integrate creative innovation with strategic organizational transformation.

Professional Experience

Yousef Bahamdah is a digital marketing consultant at Kaizen with proven experience in media management, digital communications, and strategic marketing. He has developed expertise in managing digital platforms and elevating organizational presence across social media. His work centers on crafting effective digital marketing strategies, strengthening institutional communications, and building partnerships with media and cultural organizations.

Practical Experience

Yousef has hands-on experience managing social media platforms, supervising media teams, and producing high-quality content. At Kaizen Consulting, he oversees social media operations, coordinates with influential media figures, and organizes official events and media engagements. His background also includes supervising television program production, ensuring professional content standards, and maintaining strong partnerships with media and cultural institutions. He is recognized for his leadership in team management and his ability to deliver integrated communication strategies that align with organizational goals.

Educational Background and Training

Yousef holds a bachelor’s degree in Business Administration from King Faisal University. He has completed specialized training in digital marketing, institutional communication, public relations, and news writing and press coverage. He also earned an Edraak certification in “Proper Digital Presence,” further strengthening his expertise in digital communication strategies.

Professional Experience

Abdulwadood Qari is a photographer at Kaizen Consulting, where he specializes in capturing high-quality images for presentations, reports, and artistic projects. His professional expertise lies in using photography as a tool to enhance communication and storytelling, contributing to the overall visual identity of organizational initiatives.

Practical Experience

Abdulwadood has hands-on experience in photography, media coverage, and visual documentation. His role involves improving the quality of images used in professional presentations and creative works, as well as participating in the production of promotional and informational videos. He is also responsible for archiving raw materials in an organized and accessible manner for future use, alongside editing and processing photographs to achieve professional-grade results. His practical experience reflects his strong attention to detail, creativity, and commitment to maintaining high visual standards.

Educational Background and Training

Abdulwadood has completed several specialized training programs in cinematic and media production. His educational background includes courses such as “Keys to Cinematic Photography” (San’a Films Program), “Fundamentals of Cinematic Photography” from the Mumin Academy, Adobe Premiere for film editing, and Adobe Lightroom for photo enhancement.

Professional Experience

Dr. Mohammad Al Ktash is a Senior Consultant at Kaizen and a highly accomplished academic and researcher with deep expertise in analytical and physical chemistry, spectroscopic techniques, and hyperspectral imaging. He previously served as a researcher at Reutlingen University in Germany, where he led and contributed to cutting-edge projects in process analysis, UV hyperspectral imaging, and chemometrics for industrial and scientific applications. His work has yielded numerous high-impact publications in Q1 and Q2 journals and earned him the prestigious Südwestmetall-Förderpreis 2025 from the University of Tübingen for his innovative doctoral research. With more than a decade of experience across academia and industry, Dr. Al Ktash brings technical rigor, leadership, and a strong publication record that advances applied chemical and spectroscopic research.

Practical Experience

Throughout his career, Dr. Al Ktash has demonstrated strong practical skills in spectroscopy, imaging analysis, and data processing. He is proficient with advanced analytical tools—including UV-Vis/NIR, FTIR, LC-MS, and HPLC—and skilled in multivariate techniques such as PCA, PLS-R, and PARAFAC. His hands-on experience spans MATLAB, Unscrambler, and Origin, as well as 3D printing technologies. Before his academic career in Germany, he worked as an analyst at Triumpharma in Jordan, conducting bioequivalence laboratory studies using LC-MS/MS. He also served as a chemistry teacher with the Jordanian Ministry of Education, strengthening his scientific communication and educational technology skills.

Educational Background and Training

Dr. Al Ktash holds a Ph.D. in Chemistry from the Eberhard Karls University of Tübingen, where his doctoral research centered on developing a UV hyperspectral imaging prototype for industrial applications. He earned an M.Sc. in Chemistry from Yarmouk University with a thesis on the spectroscopic and chemometric classification of petroleum products, and a B.Sc. in Applied Chemistry from the Jordan University of Science and Technology. He has completed advanced training in modern teaching methodologies, presented at multiple international conferences, and collaborated with European accreditation bodies such as ASIIN.

Professional Experience

Ahmed Alsharif is a senior management consultant at Kaizen with 13+ years of experience leading organizational transformation across supply chain excellence, operational excellence, institutional excellence, and digitalization. His work spans manufacturing, logistics, FMCG, healthcare, and government entities in Egypt, Saudi Arabia, and the Netherlands. At Kaizen Consulting Co., he leads projects in business process modeling, operating model design, Lean Six Sigma, and data-driven performance management. Previously, as a senior consultant at Symbios Consulting, he spearheaded large-scale supply chain and digital transformation initiatives. He has also held engineering and leadership roles at Schneider Electric, Syncreon, and Asfour Crystal International.

Practical Experience

Ahmed’s track record spans end-to-end supply chain transformations, Lean and Six Sigma initiatives, and digital-readiness assessments. He has implemented the Japanese 20 Keys system, Hoshin Kanri strategy deployment, S&OP processes, and Industry 4.0 frameworks, including process mining. At Symbios Consulting, he delivered significant savings—EGP 16 million through loss analysis and SAR 220 million in potential procurement savings. He also helped establish supply chain structures, optimize logistics networks, and build Power BI–based performance dashboards. Earlier, at Schneider Electric and Asfour Crystal, he led Lean manufacturing programs, layout redesigns, and ERP reimplementation projects that improved production efficiency, capacity utilization, and workforce productivity.

Educational Background and Training

Ahmed holds a master’s degree in International Business Economics and Management from KU Leuven (Belgium), graduating cum laude with a thesis on connected cars and IoT applications. He earned a bachelor’s degree in Mechanical Design and Production Engineering from Ain Shams University (Egypt), graduating with honors. His credentials include CSCP, PMP, Six Sigma Black Belt (CSSBB), Lean Bronze, and CPIM certifications. He has also completed advanced training in data analytics, business intelligence, and digital transformation, with mastery of platforms such as Power BI, Celonis, and UiPath. Fluent in Arabic and English, with proficiency in Dutch and French, he combines strong analytical and managerial capabilities with a global perspective on operational and strategic excellence.

Professional Experience

Ahmed Alqershi is an Operations Research Analyst and AI & Modelling Consultant at Kaizen with expertise in optimization, data analysis, and software development. He leads the development of EcoKaizen, a no/low-code platform that enables policymakers to run Computable General Equilibrium (CGE) models without writing code. In this role, he partners with economists to design policy scenarios, validate models, and manage a development team building a Tourism Satellite Account (TSA) Compilation Kit for the Saudi Ministry of Tourism. Previously, at GAMS Development Corporation, he integrated new algorithms, conducted performance analyses, and improved API documentation for optimization systems.

Practical Experience

Ahmed has extensive hands-on experience in operations research, optimization, and continuous improvement. At Stryker Corporation, he led a value stream mapping initiative to pinpoint inefficiencies and implement targeted process improvements, and he built a simulation model to evaluate the effectiveness of a pull system. He also applied data-mining and automation tools to streamline production workflows and developed a web application to optimize weekly demand scheduling. His work bridges analytical modeling with real-world operations, combining engineering insight, programming proficiency, and data-driven problem solving to deliver measurable results across industries.

Educational Background and Training

Ahmed holds a bachelor’s degree in Industrial Engineering from Abdullah Gül University (Turkey), graduating at the top of his class with a GPA of 3.84/4. He is currently pursuing a master’s degree in Computer Engineering at the same university, with a GPA of 3.96/4. His strong academic foundation is backed by advanced technical skills in Python, Java, C#, GAMS, Gurobi, ARENA, and Simio, as well as data analytics, artificial intelligence, and optimization modeling. He has received multiple honors, including the AGU Top Achiever Award (2020–2022) and a Certificate of Merit for outstanding academic performance. Fluent in Arabic and English and proficient in Turkish, he couples technical excellence with leadership and communication skills developed through active involvement in university activities and volunteer work.

Professional Experience

Mahmoud Radi is an Institutional Performance Consultant at Kaizen, with over 25 years of experience in strategic management, organizational performance, and human capital development across the public and private sectors in the Middle East. He previously served as an HR Director at the Dubai Gold & Commodities Exchange, Veolia Water (a multinational company), and Al Bustan Center & Residence in Dubai. He has also worked as a senior strategy and performance expert for several regional and international organizations, including Adaa for Institutional Development, Up Lifting Consulting, Abu Dhabi Autonomous Systems Investments (ADASI), Petroplus Global Oil, and Lari Exchange (UAE).

Practical Expertise

Radi is recognized as a leading expert in organizational excellence, strategic development, and performance transformation. He has advised numerous government entities and multinational corporations in Saudi Arabia, the UAE, Oman, Bahrain, Qatar, Yemen, and several European and Asian countries on building strategies, human capital systems, and performance models. His expertise includes job evaluation and design, leadership development, and implementing performance management frameworks aligned with EFQM and global excellence models. He is also a certified consultant in multiple psychological and behavioral assessment tools used for leadership coaching, talent management, and organizational development.

Educational Background and Training

He holds an MBA in Human Resources Management from the Arab Academy for Banking and Financial Sciences. He is certified by Hay Group International in Job Description and Evaluation Systems and by PSI & a&dc as a global consultant in behavior assessment and skill development. Additionally, he is accredited in the California Psychological Inventory (CPI260) for leadership assessment and as a Certified Career Coach from TACT Institute of Management in the Netherlands.

Professional Experience

Tamara AlKawamleh is an early-career Data Science & AI professional at Kaizen Consulting. She has led and contributed to university clubs (Data Science Club, Astronomy Club), volunteered across initiatives, and earned recognition in global competitions, placing in the top 5% worldwide (40/808 teams) and 1st in Jordan at the WiDS Datathon 2021, alongside two consecutive campus 2nd-place finishes in the Hult Prize (2022–2023).

Practical Experience

Tamara blends analytical rigor with strong communication and stakeholder-influencing skills. She is comfortable with problem solving, teamwork, and presenting insights, supported by hands-on learning through platforms such as CISCO, Google, Kaggle, Coursera, and DataCamp. Her interests bridge data science, AI, and business administration, positioning her to translate technical findings into clear, actionable outcomes for multidisciplinary audiences.

Educational Background and Training

She holds a B.Sc. in Data Science & Artificial Intelligence from King Hussein School of Computing at Princess Sumaya University for Technology. Prior to that, she graduated from Al-Sarh High Schools in Jeddah with an exceptional 99.79% GPA and was honored by Saudi Arabia’s Ministry of Education for ranking first in the province.

Professional Experience

Ibrahim Mohamed Aljarrah is a Data Governance Consultant at Kaizen. Previously, he served as a Data Management Analyst at Trusted Vision for Governance and Consulting. He also gained academic experience as a Teaching Assistant at Jordan University of Science and Technology, where he supported courses in databases, data mining, and web design.

Practical Expertise

Ibrahim possesses practical expertise in data management and governance, including developing data management strategies, conducting current state assessments, and designing data classification policies aligned with national and international standards. He contributed to a major project supporting the evaluation and enhancement of data management practices at the Saudi Electricity Regulation Authority. His technical background includes hands-on experience with machine learning and data analysis through intensive training at the UAE Alliance for Technical Solutions, where he developed fraud detection models, house price prediction systems, and sentiment analysis solutions using Random Forest, SVM, and Kaggle methodologies. He also gained deep learning experience by building advanced computer vision models for image classification, archaeological site recognition, coin detection, and wheat image segmentation using CNN and RNN architectures. Additionally, he supports the formulation of data governance policies aligned with NDMO frameworks and coordinates with project and data management teams to ensure compliance with governance requirements and personal data protection controls.

Educational Background and Training

Ibrahim holds a Master’s degree in Data Science from Jordan University of Science and Technology, and a Bachelor’s degree in Computer Science from Al-Balqa Applied University in Jordan. His credentials include the Certified Data Management Professional CDMP® from the Data Management Association International, as well as the Microsoft Azure AI Fundamentals certification. He has also completed specialized training programs in data analysis, machine learning, and deep learning through industry and academic engagements.

Professional Experience

Dr. Atwa Radwan is a senior agricultural scientist and technology leader with more than two decades of experience across research, technology management, digital agriculture, and integrated pest management. He serves as Professor of Integrated Pest Management and Biological Control at the Agricultural Research Center in Egypt, where he also Director the Technology Management and Commercialization Office TMCO, leads the Smart Agriculture Clinic SAC project, and acts as Executive Director of the ARC–INTLAC–CABI agribusiness incubation program and Digital Agriculture Extension Services officer at the National Wheat Campaign in ARC System. His career includes a decade of service at King Abdulaziz University in Saudi Arabia as Supervisor of the Science, Technology and Innovation Unit and Scientific Advisor to the Deanship of Scientific Research and Vice President for Graduate Studies and Research. He has also held progressive research roles at the Plant Protection Research Institute and contributed to national and regional agricultural development initiatives through collaborations with FAO, USAID, ICARDA, and leading universities worldwide.

Practical Expertise

Dr. Radwan’s expertise spans integrated pest management, biological control, digital transformation in agriculture, smart farming systems, and technology transfer. He has led major national and international R&D projects, including developing AI-driven decision support tools, early-warning systems for red palm weevil, and integrated digital platforms supporting sustainable production. His work includes building smart agriculture models such as the Smart Agriculture Clinic SAC, guiding more than 150 researchers in technology commercialization, and supporting over 30 agribusiness startups. He has extensive experience in field experimentation, biological control applications, nanotechnology-based pest management, capacity-building programs for researchers, and designing national agricultural extension innovations. His contributions earned multiple awards, including international medals for smart agriculture innovations and recognition for national food security initiatives.

Educational Background and Training

Dr. Radwan holds a PhD in Entomology from Cairo University, an MSc in Plant Protection from Ain Shams University, and a BSc in Entomology and Pesticides from Cairo University. His academic trajectory is supported by extensive participation in global research collaborations, advanced scientific training, and authorship of numerous peer-reviewed publications, book chapters, and applied research outputs in integrated pest management and agricultural biotechnology. He also received specialized training related to digital agriculture, technology innovation, scientific research methodologies, and international project leadership through his work with national research centers, universities, and international organizations.

Publications, Patents, and Awards

Dr. Atwa Radwan possesses a significant scientific legacy, having authored over 50 peer-reviewed articles in the fields of plant protection, entomopathogenic nematodes, digital agriculture, and biopesticides, published in esteemed international journals such as Scientific Reports, Agricultural and Forest Entomology, Journal of Economic Entomology, and CABI Agriculture and Bioscience. His research endeavors encompass groundbreaking initiatives in smart agricultural extension systems, nanoparticle-based pest management, and integrated biological control. In acknowledgment of his scientific achievements, Dr. Radwan has played a pivotal role in the development of various innovative technologies and applied research outputs, with some currently being evaluated for intellectual property protection. Throughout his professional journey, he has garnered numerous institutional and national accolades for his outstanding contributions to agricultural research, scientific advancement, and leadership in the digital transformation of the agricultural industry.

Professional Experience

Ahmad Shaaban is a Senior Customer Experience Consultant at Kaizen Consulting (Saudi Arabia), with more than 15 years of experience across government, telecom, and non-profit sectors. Certified CCXP®, CXPA RTP®, CCCX®, PMP®, and Forrester certifications in Mastering CX and Customer Journey Mapping, he specializes in large-scale CX transformation, Strategy, journey redesign, VOC frameworks, and operational excellence. At Kaizen Consulting, he leads national programs for NCGR, NCNP, WEQAA, and Saudi EXIM Bank, driving data-driven improvements in satisfaction and service quality. Previously with Telecom Egypt and Etisalat, he built benchmarking models, VOC systems, and quality programs across high-value segments. He also serves as judge for ICXA™, GCXA™, and SCXA™, contributing to global CX thought leadership.

Practical Expertise

Ahmad is a hands-on specialist in end-to-end customer experience management, with expertise spanning strategy design, customer-centric operating models, CRM enhancement, and data-driven transformation. He maps and optimizes journeys, builds VOC systems, conducts benchmarking and mystery shopping, and applies CX analytics to drive measurable improvements. His expertise also include continuous improvement programs, KPI elevation, and CX capability building, including CCXP® exam preparation, ensuring organizations achieve sustainable, customer-centric performance.

Educational Background and Training

Ahmad’s educational background includes an MBA and a bachelor’s degree. He holds globally recognized certifications—CCXP®, CXPA RTP®, CCCX®, PMP®, and Forrester credentials in Mastering Customer Experience and Journey Mapping. His commitment to professional excellence is further reflected in his role as a judge in Awards international ™ including ICXA™, GCXA™, and SCXA™.