Project Components

The project establishes and operates the Social Impact Investment and Non-Profit Support Fund while building an integrated ecosystem and a dynamic market for social impact investment. It is delivered through ten workstreams covering institutional setup, strategy and operating model development, organizational structuring and PMO setup, capability building, launching a social enterprise accelerator, designing investment and financing models, developing an impact measurement framework, executing awareness programs, building digital systems and automation, and activating governance and reporting to ensure integration and sustainability. The project also integrates customer experience (CX) frameworks and beneficiary journey mapping to optimize engagement, accessibility, and service delivery.

A. The Challenge

The challenge lay in the absence of an integrated social impact investment ecosystem that brings together governance, financing, capacity building, awareness, impact measurement, and beneficiary experience. This was compounded by fragmented user journeys, limited awareness across sectors, and the need to empower non-profit entities while creating a structured, user-centric, and sustainable market aligned with Vision 2030.

B. Our Solution

We delivered an integrated model for establishing and operating the fund, including strategy development, operating model design, organizational setup, and structuring the ten workstreams. The solution also included activating a social enterprise accelerator, building capabilities, developing content and knowledge transfer, launching awareness programs, building an integrated digital platform, designing an impact measurement framework, and executing the project through phased implementation to ensure integration and sustainability. In addition, we designed customer experience (CX) frameworks, mapped beneficiary journeys, and enhanced service touchpoints to improve overall engagement and accessibility.

C. Key Achievements

Established a comprehensive model for a social impact investment fund with integrated CX and journey design; developed strategy and operating model; set up departments and the PMO; launched the social enterprise accelerator; built capabilities and qualified talent; enhanced beneficiary journeys and user experience; increased sectoral and community awareness; developed an impact measurement framework; automated processes through a digital platform; and achieved operational readiness supporting sustainability and improved socio-economic impact.