Project Components
The project involves building an integrated institutional excellence system at Najm in accordance with the European Foundation for Quality Management (EFQM) Model. It includes self-assessment, gap analysis, capability building, preparation of submission files, simulation of external assessment, and embedding a culture of continuous improvement and sustainability.
A. The Challenge
The challenge lay in Najm’s need to align its practices with the requirements of the EFQM Model and national standards, while building an institutional culture of excellence and enhancing its readiness for international recognition amid multiple requirements and the need to engage all employees.
B. Our Solution
We developed an integrated institutional excellence framework, conducted a comprehensive assessment and gap analysis, designed capability-building programmes, prepared submission files, carried out external assessment simulations, and supported the company throughout the recognition and sustainability journey in line with global best practices.
C. Key Achievements
Achieved a high level of readiness for European Excellence recognition; developed an integrated excellence system; enhanced institutional performance; strengthened a culture of excellence and innovation; and enabled employees to apply continuous improvement in support of long-term sustainability and excellence.
FAQ
What is the Institutional Excellence System implemented for Najm for Insurance Services
The Institutional Excellence System is a comprehensive framework designed and implemented based on the European Foundation for Quality Management (EFQM) model. It integrates diagnosis, self-assessment, governance, change management, capability building, and recognition readiness into a structured journey toward sustainable institutional excellence.
Why did Najm for Insurance Services need this project
Najm aimed to transition from ad hoc quality initiatives to a fully integrated institutional excellence system. The company needed to assess its organizational maturity, align its structures and processes with global excellence standards, and systematically prepare for local and international quality awards.
How did the project prepare Najm for EFQM recognition and awards
The project included structured roadmaps, targeted training, workshops, and simulated assessments to prepare teams for EFQM recognition. These activities ensured alignment with EFQM criteria and strengthened readiness for participation in local and international quality awards.
What were the key outcomes of the project
The project strengthened Najm’s institutional excellence maturity, clarified strategic priorities, enhanced operational efficiency through structured improvement initiatives, and aligned performance with EFQM standards.
How did the system impact employees and internal teams
The engagement increased awareness, ownership, and participation among employees. It built internal capabilities in quality and excellence management while fostering a strong culture of continuous improvement across the organization.
What challenges did the organization face before implementing the system
The main challenges included a lack of an integrated excellence framework, limited alignment with global standards such as EFQM, and the need to manage change across multiple internal sectors while engaging diverse stakeholders in a structured and sustainable way.
What model was used to design the excellence system
The project was built around the European Foundation for Quality Management (EFQM) model, a globally recognized framework for organizational excellence and performance improvement.
What were the main components of the solution
The solution followed a phased excellence journey that began with baseline assessments, benchmarking, and stakeholder analysis to understand current maturity and priorities, then moved to designing a customized EFQM-based excellence framework supported by clear policies, procedures, and structured self-assessment tools. It also included targeted training and workshops to build internal capabilities, simulated assessments to strengthen recognition readiness, and embedded governance and change management mechanisms to ensure effective implementation and long-term sustainability.
