Project Components

The project includes delivering, installing, and commissioning an integrated beneficiary satisfaction system using FeedbackNow solutions: six wall-mounted Smiley Box devices, four tabletop units, one LoRa gateway with an embedded SIM, and a 12-month subscription covering infrastructure, licensing, connectivity, real-time data access, and dashboards. It also includes alert setup (email/SMS/push), operating hours configuration, remote support five days a week, and turnkey installation with initial operation.

A. The Challenge

Diriyah Company required frictionless, on-site satisfaction capture across multiple touchpoints, reliable indoor and outdoor connectivity, centralized dashboards for leadership, and instant alerts to enable rapid response by field teams. The solution needed to ensure high uptime, consistent configurations, accessible data, and scalable remote support.

B. Our Solution

We deployed six wall-mounted and four tabletop FeedbackNow Smiley Box devices, integrated a LoRa gateway, and activated a 12-month cloud subscription. Alerts were configured via email, SMS, and push notifications; operating hours and user roles were defined; and full installation, commissioning, and five-day remote support were delivered. Dashboards enabled real-time KPI tracking and rapid response.

C. Key Achievements

Complete end-to-end deployment with calibrated devices and a live gateway; dashboards providing immediate visibility; alerts operational; operating hours and workflows standardized; remote support active; and continuous feedback loops established, enabling timely interventions, trend analysis, and measurable improvements in beneficiary satisfaction across targeted locations.