Level 3 · Leadership
Quality and Institutional Excellence Manager
Quality and Institutional Excellence Manager
The highest level in the Quality and Institutional Excellence career path. A professional certification designed for leaders and quality managers, validating their strategic and leadership competencies to manage quality and institutional excellence systems and align them with organizational objectives.
Accredited by the Technical and Vocational Training Corporation (TVTC)
Awarded by the European Foundation for Quality Management (EFQM)
Certification Owner: Kaizen Business Services
Professional Certification Exam Fee
2,955.00 SAR
For one exam attempt · Training course fees not included
Eligibility Application Review Included in the Fees
Exam Retake Available Within 90 Days
Certification Level
Level 3 · Leadership
Required Qualification
Bachelor’s Degree
Professional Experience
5 Years
Certification Validity
5 Years
Certification Details
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About the Certification
This professional certification is designed for executive leaders and Quality and Institutional Excellence Managers. It aims to validate their advanced strategic and leadership competencies required to manage and implement quality and institutional excellence systems, ensuring alignment with overarching organizational and strategic objectives.
Professional Value
The certification equips holders with the competencies to lead quality and institutional excellence systems, manage strategic performance, and guide institutional improvement and transformation initiatives. It provides a strong foundation of advanced knowledge and leadership capabilities in quality and institutional excellence management.
Your Professional Certification Pathway with Kaizen
Three progressive certifications, with this being the highest level.
Exam Eligibility Requirements
Educational Qualification
Bachelor’s Degree (Minimum Requirement)
Professional Experience
At least 5 years
Training Course Completion
From a TVTC-accredited training provider
What Will You Learn?
Twenty-one key topics covering strategic quality leadership, governance, institutional transformation, and international standards, all assessed through the professional certification exam.
Advanced Concepts in Quality and Institutional Excellence Management
Advanced Applications of the Kaizen Continuous Improvement Methodology
The Role of Lean Six Sigma in Delivering Organizational Value and Applying the DMAIC Cycle
The Seven Advanced Quality Tools
Quality Governance in the Era of Digital Transformation (Quality 4.0)
Internal Auditing of the Quality Management System (ISO 9001)
Business Process Management, Reengineering, and Improvement
Policies and Procedures Governance
Leading Institutional Excellence Programs and Implementing National and International Excellence Models
Strategic Planning and Organizational Environmental Analysis Using SWOT and PESTEL
Organizational Structure Design
Balanced Scorecard (BSC) and Strategic Performance Management
Leading Institutional Transformation and Managing Sustainability
Organizational Change Management and Fostering a Culture of Excellence Using the ADKAR, Kotter, and IMCM Models
Global Reporting Initiative (GRI) Sustainability Reporting Standards
Social Responsibility Management in Accordance with ISO 26000
Customer Experience (CX) Centers of Excellence Based on Global Best Practices and Return on Investment (ROI)
Knowledge Management and Organizational Learning in Accordance with ISO 30401
Enterprise Risk Management in Accordance with ISO 31000
Artificial Intelligence Governance in Accordance with ISO 42001
Organizational Innovation Management in Accordance with ISO 56001
Who Is This Certification For?
Designed for leaders and department managers responsible for driving quality, performance, and organizational transformation within their organizations.
Chief Executive Officer (CEO)
Chairperson of the Board of Directors
Executive General Supervisor
Branch Manager
Company President
General Manager
Quality Manager
Planning and Development Manager
Strategic Planning Manager
Institutional Policies Manager
Institutional Monitoring and Performance Manager
Project Management Manager
Administrative Control Manager
Product Development Manager
Operations Manager
Certification Journey
The applicant's journey from exploring the certification to receiving it.
1. Visit the Kaizen platform to review the professional certification details, eligibility requirements, and accredited training providers and examination centers.
2. Select a suitable training provider and register for the certification training program.
3. Pay the training program fees through the platform of an accredited training provider licensed by the Technical and Vocational Training Corporation (TVTC).
4. Complete the required training hours and obtain a Training Course Completion Certificate.
5. Apply for the professional certification exam through the Kaizen platform, attaching the Training Course Completion Certificate, proof of professional experience, academic qualification, and other published certification requirements.
6. Kaizen reviews the application and verifies that the applicant meets the eligibility requirements and conditions for taking the exam. The applicant is notified of the review outcome, whether accepted or rejected, along with the reasons and any relevant comments, if applicable.
7. Accepted applicants are instructed to complete the registration process, select a suitable examination center, and pay the exam fees through the Kaizen platform. Arrangements are then made to schedule the exam through an examination platform licensed by the relevant authority.
8. Accepted applicants receive an official email from the examination platform confirming the exam date and time, procedures, and instructions, including joining the exam session 15 minutes before the scheduled time, verifying their identity, and complying with examination rules and regulations.
9. Take the professional certification exam at the scheduled date and time through the examination center's platform.
10. The applicant is notified of the exam results in accordance with the examination center's policies.
11. Kaizen electronically issues the professional certification to applicants who achieve the required passing score. The certification is accredited by the European Foundation for Quality Management (EFQM), and the applicant receives a link to their certificate via email.
Professional Certification Exam Fee
SAR 2,955
For one exam attempt · Includes eligibility review and certificate issuance upon passing.
Training course fees are not included in the exam fee and must be paid separately to the accredited training provider.
Exam Retake Fee
SAR 1,265
Per attempt · Up to two retakes within 90 days of the first exam.
After the Exam
You will receive notification of your exam results and certification status in accordance with the examination center's approved results notification procedures.
If You Pass the Exam
- Your details will be added to the Registry of Certified Professionals.
- You are entitled to use the certification's professional designation in accordance with the approved regulations.
If You Do Not Pass the Exam
- You are entitled to retake the exam up to two times without repeating the training program, provided that all attempts are completed within 90 days of the first attempt.
- The exam retake fee is SAR 1,265 per attempt and must be paid before scheduling a new exam date.
- If the 90-day period expires without passing the exam, you must repeat the training program and fulfill the application requirements again.
Cancellation and Refunds
- Before eligibility approval, or if your application is rejected: A full refund of the exam fee, less any applicable bank charges or transfer fees.
- After eligibility approval but before scheduling the exam: An 80% refund of the exam fee.
- After scheduling the exam: The cancellation and rescheduling policies of the accredited examination provider apply, and fees may be non-refundable.
- Failure to attend the exam without prior notice: Fees are non-refundable.
- Emergency or force majeure circumstances: Kaizen will review cancellation or rescheduling requests based on the supporting documentation provided.
Frequently Asked Questions
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Is Completion of the Training Program Required Before Taking the Exam?
Yes, applicants must complete the accredited training program and obtain a Training Course Completion Certificate before applying for the exam.
Can I Enroll in the Training Program and Take the Exam from Outside Saudi Arabia?
Yes, you can attend the training program and take the exam online, subject to the approved regulations and technical requirements.
How Many Years of Professional Experience Do I Need to Apply?
You need at least 5 years of professional experience, along with a minimum of a bachelor’s degree and a Training Course Completion Certificate.
Is This Certification Suitable for Executive Leaders?
Yes, this certification is designed for executive leaders, board chairpersons, general managers, and managers responsible for quality, planning, performance, projects, and operations.
Can I Retake the Exam If I Do Not Pass?
Yes, you can retake the exam after paying the retake fee and completing the required registration procedures.
Start Your Professional Journey in Quality and Institutional Excellence
Join an elite community of Quality and Institutional Excellence professionals and enhance your knowledge and skills through a professional certification aligned with international best practices and methodologies.
For inquiries, please contact our Professional Certifications Team through the Contact Us page.