Digital, AI & Data
Experience & Excellence
Development & Capacity
WHO WE SERVE
Projects, Clients & Consultants
Elevating customer-service performance through unified project skills and scaled workforce training
The project built the capabilities of Saudi Electricity Company staff in the customer services sector by delivering structured project management training across Saudi cities. Eight core courses covered foundations, lifecycle control, planning and monitoring, stakeholder management, and leadership communication, enabling 760 employees to standardize practices, strengthen delivery discipline, and improve service outcomes.
Address capability gaps and inconsistent project practices across dispersed customer service teams, with limited common language for planning, control, stakeholder engagement, and leadership communications.
Designed and delivered a sequenced curriculum in project management foundations, lifecycle control, planning and monitoring, stakeholder management, and communications for leaders, reaching 760 employees across all regions.
Trained 760 employees, established common project language, improved planning and control discipline, enhanced stakeholder engagement and communication, and created a scalable training model for future cohorts.
Real-time passenger sentiment transformed into actionable insights to enhance KKIA’s end-to-end airport experience
Corporate & Industry
A comprehensive training programme to develop sales and administrative skills and enhance employees’ professional performance at Baja Food Company
Corporate & Industry
Deploying real‑time feedback devices to capture and act on customer sentiment instantly.
Corporate & Industry
Head of Digital Transformation
Senior Artificial Intelligence and Digital Transformation Consultant
Senior Customer Experience and Social Development Consultant
Consultant
