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Client Success Stories

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Kaizen and Lean end-to-end transformation for Farm Superstores, covering 90 branches and central operations in Dammam and Jeddah.

2020

Full Kaizen Transfor...

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Industry

Kaizen-led retail transformation across 90 branches, standardizing replenishment and sales work, cut...

Kaizen and Lean end-to-end transformation for Farm Superstores, covering 90 branches and central operations in Dammam and Jeddah.
Kaizen and Lean end-to-end transformation for Farm Superstores, covering 90 branches and central operations in Dammam and Jeddah.
Kaizen and Lean end-to-end transformation for Farm Superstores, covering 90 branches and central operations in Dammam and Jeddah.
Kaizen and Lean end-to-end transformation for Farm Superstores, covering 90 branches and central operations in Dammam and Jeddah.
Kaizen and Lean end-to-end transformation for Farm Superstores, covering 90 branches and central operations in Dammam and Jeddah.
Kaizen and Lean end-to-end transformation for Farm Superstores, covering 90 branches and central operations in Dammam and Jeddah.
Kaizen and Lean end-to-end transformation for Farm Superstores, covering 90 branches and central operations in Dammam and Jeddah.
Kaizen and Lean end-to-end transformation for Farm Superstores, covering 90 branches and central operations in Dammam and Jeddah.
Quality AndI nstitutionalE xcellence

Full Kaizen Transformation

Kaizen-led retail transformation across 90 branches, standardizing replenishment and sales work, cutting warehouse waste, optimizing backhaul, and training teams on Value Stream Mapping and statistical problem-solving.
Kaizen led a three-year initiative to renew, operate, and maintain HRDF’s work procedures platform, providing license renewal, support, documentation, user training, system integration, service continuity, and cybersecurity compliance.

2024

Establishing the Pro...

Tags:

Government

Establish a standardized, KPI-driven procedures function: assess maturity, design models and archite...

Kaizen led a three-year initiative to renew, operate, and maintain HRDF’s work procedures platform, providing license renewal, support, documentation, user training, system integration, service continuity, and cybersecurity compliance.
Kaizen led a three-year initiative to renew, operate, and maintain HRDF’s work procedures platform, providing license renewal, support, documentation, user training, system integration, service continuity, and cybersecurity compliance.
Kaizen led a three-year initiative to renew, operate, and maintain HRDF’s work procedures platform, providing license renewal, support, documentation, user training, system integration, service continuity, and cybersecurity compliance.
Kaizen led a three-year initiative to renew, operate, and maintain HRDF’s work procedures platform, providing license renewal, support, documentation, user training, system integration, service continuity, and cybersecurity compliance.
Kaizen led a three-year initiative to renew, operate, and maintain HRDF’s work procedures platform, providing license renewal, support, documentation, user training, system integration, service continuity, and cybersecurity compliance.
Kaizen led a three-year initiative to renew, operate, and maintain HRDF’s work procedures platform, providing license renewal, support, documentation, user training, system integration, service continuity, and cybersecurity compliance.
Quality AndI nstitutionalE xcellence

Establishing the Procedures Management Unit

Establish a standardized, KPI-driven procedures function: assess maturity, design models and architecture, document 600 procedures, improve 10, and transfer sustainable governance capabilities.
Kaizen delivered focused Six Sigma (DMAIC) training for engineers and managers across ALPLA plants in Saudi Arabia.

2021

Six Sigma Applicatio...

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Industry

Multi-country DMAIC training and Minitab-led projects improved quality, reduced defects, and built p...

Kaizen delivered focused Six Sigma (DMAIC) training for engineers and managers across ALPLA plants in Saudi Arabia.
Kaizen delivered focused Six Sigma (DMAIC) training for engineers and managers across ALPLA plants in Saudi Arabia.
Kaizen delivered focused Six Sigma (DMAIC) training for engineers and managers across ALPLA plants in Saudi Arabia.
Kaizen delivered focused Six Sigma (DMAIC) training for engineers and managers across ALPLA plants in Saudi Arabia.
Kaizen delivered focused Six Sigma (DMAIC) training for engineers and managers across ALPLA plants in Saudi Arabia.
Kaizen delivered focused Six Sigma (DMAIC) training for engineers and managers across ALPLA plants in Saudi Arabia.
Kaizen delivered focused Six Sigma (DMAIC) training for engineers and managers across ALPLA plants in Saudi Arabia.
Kaizen delivered focused Six Sigma (DMAIC) training for engineers and managers across ALPLA plants in Saudi Arabia.
Kaizen delivered focused Six Sigma (DMAIC) training for engineers and managers across ALPLA plants in Saudi Arabia.
Kaizen delivered focused Six Sigma (DMAIC) training for engineers and managers across ALPLA plants in Saudi Arabia.
Kaizen delivered focused Six Sigma (DMAIC) training for engineers and managers across ALPLA plants in Saudi Arabia.
Kaizen delivered focused Six Sigma (DMAIC) training for engineers and managers across ALPLA plants in Saudi Arabia.
Quality AndI nstitutionalE xcellence

Six Sigma Applications

Multi-country DMAIC training and Minitab-led projects improved quality, reduced defects, and built plant-level analytic capability, with teams presenting measured returns on investment.
Kaizen trained 25 managers and engineers in Kaizen, operational excellence, TPM concepts, 5S, visual management, and KPI design, tracking, and analysis.

2017

Operational Excellen...

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Industry

Trained 25 SAIB leaders on Kaizen, TPM, 5S, visual management, and KPI design to build faster, flexi...

Kaizen trained 25 managers and engineers in Kaizen, operational excellence, TPM concepts, 5S, visual management, and KPI design, tracking, and analysis.
Kaizen trained 25 managers and engineers in Kaizen, operational excellence, TPM concepts, 5S, visual management, and KPI design, tracking, and analysis.
Kaizen trained 25 managers and engineers in Kaizen, operational excellence, TPM concepts, 5S, visual management, and KPI design, tracking, and analysis.
Kaizen trained 25 managers and engineers in Kaizen, operational excellence, TPM concepts, 5S, visual management, and KPI design, tracking, and analysis.
Kaizen trained 25 managers and engineers in Kaizen, operational excellence, TPM concepts, 5S, visual management, and KPI design, tracking, and analysis.
Kaizen trained 25 managers and engineers in Kaizen, operational excellence, TPM concepts, 5S, visual management, and KPI design, tracking, and analysis.
Quality AndI nstitutionalE xcellence

Operational Excellence in Banking

Trained 25 SAIB leaders on Kaizen, TPM, 5S, visual management, and KPI design to build faster, flexible, and visibly managed banking operations.
Islamic University of Madinah Developing a Strategic Plan 003

2025

Developing a Strateg...

Tags:

Education

A stakeholder-driven 2026–2030 strategy aligned with Vision 2030, accreditation, and rankings, wit...

Islamic University of Madinah Developing a Strategic Plan 002
Islamic University of Madinah Developing a Strategic Plan 003
Islamic University of Madinah Developing a Strategic Plan 001
Islamic University of Madinah Developing a Strategic Plan 002
Islamic University of Madinah Developing a Strategic Plan 003
Islamic University of Madinah Developing a Strategic Plan 001
Quality AndI nstitutionalE xcellence, Research Capacity Building

Developing a Strategic Plan

A stakeholder-driven 2026–2030 strategy aligned with Vision 2030, accreditation, and rankings, with clear initiatives, KPIs, BSC, and execution and risk plans.
kaizen builts an integrated framework for Weqaa Center to identify and classify beneficiary segments and plan their journeys.

2024

Developing the Benef...

Tags:

Government

Twelve-month program to segment beneficiaries, design and prioritize journeys, institute governance ...

kaizen builts an integrated framework for Weqaa Center to identify and classify beneficiary segments and plan their journeys.
kaizen builts an integrated framework for Weqaa Center to identify and classify beneficiary segments and plan their journeys.
kaizen builts an integrated framework for Weqaa Center to identify and classify beneficiary segments and plan their journeys.
kaizen builts an integrated framework for Weqaa Center to identify and classify beneficiary segments and plan their journeys.
kaizen builts an integrated framework for Weqaa Center to identify and classify beneficiary segments and plan their journeys.
kaizen builts an integrated framework for Weqaa Center to identify and classify beneficiary segments and plan their journeys.
kaizen builts an integrated framework for Weqaa Center to identify and classify beneficiary segments and plan their journeys.
kaizen builts an integrated framework for Weqaa Center to identify and classify beneficiary segments and plan their journeys.
CustomerE xperience

Developing the Beneficiary Service Management Strategy

Twelve-month program to segment beneficiaries, design and prioritize journeys, institute governance and data KPIs, and deliver executable improvement plans.
Kaizen trained and qualified Benaa staff in Khobar by delivering Level 1 of the LMI-accredited Integrated Leader program ‘Successful Personal Productivity’

2021

Successful Personal ...

Tags:

Nonprofits

LMI-accredited training equipped Benaa staff with self-management, written action plans, stronger mo...

Kaizen trained and qualified Benaa staff in Khobar by delivering Level 1 of the LMI-accredited Integrated Leader program ‘Successful Personal Productivity’
Kaizen trained and qualified Benaa staff in Khobar by delivering Level 1 of the LMI-accredited Integrated Leader program ‘Successful Personal Productivity’
Kaizen trained and qualified Benaa staff in Khobar by delivering Level 1 of the LMI-accredited Integrated Leader program ‘Successful Personal Productivity’
Kaizen trained and qualified Benaa staff in Khobar by delivering Level 1 of the LMI-accredited Integrated Leader program ‘Successful Personal Productivity’
Research Capacity Building

Successful Personal Productivity

LMI-accredited training equipped Benaa staff with self-management, written action plans, stronger motivation, and teamwork to improve productivity and problem-solving.
Kaizen enabled Saudi Arabia’s General Court of Audit (GCA) to adopt and apply the EFQM 2025 model.

2024

EFQM 2025 Assessment...

Tags:

Government

Enabled EFQM 2025 through targeted gap analysis, RADAR training, and self-assessment ownership, achi...

Kaizen enabled Saudi Arabia’s General Court of Audit (GCA) to adopt and apply the EFQM 2025 model.
Kaizen enabled Saudi Arabia’s General Court of Audit (GCA) to adopt and apply the EFQM 2025 model.
Kaizen enabled Saudi Arabia’s General Court of Audit (GCA) to adopt and apply the EFQM 2025 model.
Kaizen enabled Saudi Arabia’s General Court of Audit (GCA) to adopt and apply the EFQM 2025 model.
Quality AndI nstitutionalE xcellence

EFQM 2025 Assessment and Accreditation Readiness

Enabled EFQM 2025 through targeted gap analysis, RADAR training, and self-assessment ownership, achieving over 90% satisfaction and measurable readiness for accreditation.
Saudi Electricity Company CX Training

2022

Capability Building ...

Tags:

Government

SEC trained 760 staff nationwide in core project management, improving planning, control, stakeholde...

Saudi Electricity Company CX Training
Saudi Electricity Company CX Training
Saudi Electricity Company CX Training
Saudi Electricity Company CX Training
CustomerE xperience, Research Capacity Building

Capability Building & Training for Customer Services Sector Staff

SEC trained 760 staff nationwide in core project management, improving planning, control, stakeholder engagement, and leadership communication through a structured, scalable curriculum.
Saudi Electricity Company CX Project

2022

Transformation Towar...

Tags:

Government

We assessed capabilities, designed future-state governance and competencies, and delivered a three-y...

Saudi Electricity Company CX Project
Saudi Electricity Company CX Project
Saudi Electricity Company CX Project
Saudi Electricity Company CX Project
CustomerE xperience

Transformation Toward a Customer-Centric Culture

We assessed capabilities, designed future-state governance and competencies, and delivered a three-year roadmap with a playbook and digital-first training plans to embed a customer-centric culture.
Kaizen enabled NHC operational excellence across sectors, aligned objectives, assessed workforce planning, and reengineered processes to be lean, automated, customer-centric.

2020

Development of Excel...

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Government, Industry

Enabled company-wide operational excellence, raised process maturity, built a performance framework,...

Kaizen enabled NHC operational excellence across sectors, aligned objectives, assessed workforce planning, and reengineered processes to be lean, automated, customer-centric.
Kaizen enabled NHC operational excellence across sectors, aligned objectives, assessed workforce planning, and reengineered processes to be lean, automated, customer-centric.
Kaizen enabled NHC operational excellence across sectors, aligned objectives, assessed workforce planning, and reengineered processes to be lean, automated, customer-centric.
Kaizen enabled NHC operational excellence across sectors, aligned objectives, assessed workforce planning, and reengineered processes to be lean, automated, customer-centric.
Kaizen enabled NHC operational excellence across sectors, aligned objectives, assessed workforce planning, and reengineered processes to be lean, automated, customer-centric.
Kaizen enabled NHC operational excellence across sectors, aligned objectives, assessed workforce planning, and reengineered processes to be lean, automated, customer-centric.
Quality AndI nstitutionalE xcellence

Development of Excellence Foundations, Operational Performance Methodologies, Policies, and Procedures

Enabled company-wide operational excellence, raised process maturity, built a performance framework, aligned objectives with operations, and reengineered customer-centric, standardized processes with workforce planning.
Comprehensive program trained 300 SME entrepreneurs in FastTrac and Kaizen, covering strategy execution, Hoshin initiatives, and process improvement.

2016

Quality Management D...

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Government, Industry

Delivered a ten-month quality diploma with 18 courses, international certifications, and knowledge t...

Comprehensive program trained 300 SME entrepreneurs in FastTrac and Kaizen, covering strategy execution, Hoshin initiatives, and process improvement.
Comprehensive program trained 300 SME entrepreneurs in FastTrac and Kaizen, covering strategy execution, Hoshin initiatives, and process improvement.
Comprehensive program trained 300 SME entrepreneurs in FastTrac and Kaizen, covering strategy execution, Hoshin initiatives, and process improvement.
Comprehensive program trained 300 SME entrepreneurs in FastTrac and Kaizen, covering strategy execution, Hoshin initiatives, and process improvement.
Comprehensive program trained 300 SME entrepreneurs in FastTrac and Kaizen, covering strategy execution, Hoshin initiatives, and process improvement.
Comprehensive program trained 300 SME entrepreneurs in FastTrac and Kaizen, covering strategy execution, Hoshin initiatives, and process improvement.
Quality AndI nstitutionalE xcellence, Research Capacity Building

Quality Management Diploma Program

Delivered a ten-month quality diploma with 18 courses, international certifications, and knowledge transfer, benefiting over 150 Saudi women job-seekers.
Training Programs for Military Industries Corporation

2018

Training Curricula f...

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Government

We created focused curricula for MIC staff, strengthening supervisory leadership, modern reporting a...

Training Programs for Military Industries Corporation
Training Programs for Military Industries Corporation
Training Programs for Military Industries Corporation
Training Programs for Military Industries Corporation
Research Capacity Building

Training Curricula for the Military Sector

We created focused curricula for MIC staff, strengthening supervisory leadership, modern reporting and correspondence, administrative effectiveness, and structured maintenance planning to improve transport operations and workforce capability.
Training Programs for Military Industries Corporation

2019

Leadership and Manag...

Tags:

Government

Comprehensive upskilling for 350 MIC staff, covering leadership, administration, finance, and planni...

Training Programs for Military Industries Corporation
Training Programs for Military Industries Corporation
Training Programs for Military Industries Corporation
Training Programs for Military Industries Corporation
Research Capacity Building

Leadership and Management Training Programs

Comprehensive upskilling for 350 MIC staff, covering leadership, administration, finance, and planning, with measurable improvements validated by assessments.
Kaizen analyzed strategy and culture, identified gaps, and delivered a change management strategy, methodology, stages, and enablers plan.

2023

Organizational Cultu...

Tags:

Government

Comprehensive culture diagnosis, change strategy, and acceptance initiatives with leadership session...

Kaizen analyzed strategy and culture, identified gaps, and delivered a change management strategy, methodology, stages, and enablers plan.
Kaizen analyzed strategy and culture, identified gaps, and delivered a change management strategy, methodology, stages, and enablers plan.
Kaizen analyzed strategy and culture, identified gaps, and delivered a change management strategy, methodology, stages, and enablers plan.
Kaizen analyzed strategy and culture, identified gaps, and delivered a change management strategy, methodology, stages, and enablers plan.
Kaizen analyzed strategy and culture, identified gaps, and delivered a change management strategy, methodology, stages, and enablers plan.
Kaizen analyzed strategy and culture, identified gaps, and delivered a change management strategy, methodology, stages, and enablers plan.
Quality AndI nstitutionalE xcellence, Institutional Culture AndV alues

Organizational Culture Development and Change Management

Comprehensive culture diagnosis, change strategy, and acceptance initiatives with leadership sessions, measurement tools, and a 120-user engagement platform to sustain strategic alignment.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.

2025

Obtaining Quality an...

Tags:

Government, Nonprofits

Assessed maturity, defined a roadmap, built capabilities, and prepared the Center for EFQM recogniti...

Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Kaizen developed a quality and excellence maturity program for Saudi Arabia’s National Center for the Development of the Non-Profit Sector, aligned with KAQA, EFQM, and ISO standards.
Quality AndI nstitutionalE xcellence

Obtaining Quality and Institutional Excellence Certificates

Assessed maturity, defined a roadmap, built capabilities, and prepared the Center for EFQM recognition and ISO 9001:2015 certification while embedding a culture of continuous improvement.
Kaizen diagnosed the current customer experience situation and designed a comprehensive customer experience strategy and operating model for the National Center for Non-Profit Sector Development.

1970

Customer Experience ...

Tags:

Nonprofits

Diagnosed current operations and channels, designed CX governance and roadmap, set KPIs and platform...

Kaizen diagnosed the current customer experience situation and designed a comprehensive customer experience strategy and operating model for the National Center for Non-Profit Sector Development.
Kaizen diagnosed the current customer experience situation and designed a comprehensive customer experience strategy and operating model for the National Center for Non-Profit Sector Development.
Kaizen diagnosed the current customer experience situation and designed a comprehensive customer experience strategy and operating model for the National Center for Non-Profit Sector Development.
Kaizen diagnosed the current customer experience situation and designed a comprehensive customer experience strategy and operating model for the National Center for Non-Profit Sector Development.
Kaizen diagnosed the current customer experience situation and designed a comprehensive customer experience strategy and operating model for the National Center for Non-Profit Sector Development.
Kaizen diagnosed the current customer experience situation and designed a comprehensive customer experience strategy and operating model for the National Center for Non-Profit Sector Development.
Kaizen diagnosed the current customer experience situation and designed a comprehensive customer experience strategy and operating model for the National Center for Non-Profit Sector Development.
Kaizen diagnosed the current customer experience situation and designed a comprehensive customer experience strategy and operating model for the National Center for Non-Profit Sector Development.
Kaizen diagnosed the current customer experience situation and designed a comprehensive customer experience strategy and operating model for the National Center for Non-Profit Sector Development.
Kaizen diagnosed the current customer experience situation and designed a comprehensive customer experience strategy and operating model for the National Center for Non-Profit Sector Development.
Kaizen diagnosed the current customer experience situation and designed a comprehensive customer experience strategy and operating model for the National Center for Non-Profit Sector Development.
Kaizen diagnosed the current customer experience situation and designed a comprehensive customer experience strategy and operating model for the National Center for Non-Profit Sector Development.
CustomerE xperience

Customer Experience Development

Diagnosed current operations and channels, designed CX governance and roadmap, set KPIs and platform needs, mapped journeys, and established a complaints methodology for activation.
Kaizen’s integrated HR transformation for the National Center for Environmental Compliance, strengthening workforce planning, HR policies, recruitment, onboarding, performance, engagement, talent, training, governance, and HR systems requirements.

2022

Organizational Devel...

Tags:

Government

Comprehensive HR transformation establishing governance, operating model, standardized processes, an...

Quality AndI nstitutionalE xcellence

Organizational Development and Human Resources

Comprehensive HR transformation establishing governance, operating model, standardized processes, and modern systems, with succession, recruitment, performance, engagement, and learning strengthened across NCEC.
Kaizen designed and implemented an adaptive change methodology for the National Center for Government Resources Systems.

2024

Change Management St...

Tags:

Government

Adaptive change framework, standardized launch procedures, tailored programs, toolkits, and awarenes...

Kaizen designed and implemented an adaptive change methodology for the National Center for Government Resources Systems.
Kaizen designed and implemented an adaptive change methodology for the National Center for Government Resources Systems.
Kaizen designed and implemented an adaptive change methodology for the National Center for Government Resources Systems.
Kaizen designed and implemented an adaptive change methodology for the National Center for Government Resources Systems.
Kaizen designed and implemented an adaptive change methodology for the National Center for Government Resources Systems.
Kaizen designed and implemented an adaptive change methodology for the National Center for Government Resources Systems.
Quality AndI nstitutionalE xcellence

Change Management Strategy and Framework

Adaptive change framework, standardized launch procedures, tailored programs, toolkits, and awareness campaigns to drive adoption across NCGR’s unified government resource systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.

2022

Beneficiary Experien...

Tags:

Government

Integrated CX strategy and governance with measurement, dashboards, and actionable recommendations e...

Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
CustomerE xperience

Beneficiary Experience Improvement

Integrated CX strategy and governance with measurement, dashboards, and actionable recommendations enabling data-driven improvements across services and products.
Kaizen developed comprehensive training curricula for resolving real estate disputes for the General Authority for Real Estate.

2019

Development of Train...

Tags:

Nonprofits

Sector-aligned curricula and interactive materials, externally validated, with a knowledge transfer ...

Kaizen developed comprehensive training curricula for resolving real estate disputes for the General Authority for Real Estate.
Kaizen developed comprehensive training curricula for resolving real estate disputes for the General Authority for Real Estate.
Research Capacity Building

Development of Training Packages for Specialized Programs

Sector-aligned curricula and interactive materials, externally validated, with a knowledge transfer guide to sustain scalable training across real estate programs.
Kaizen reviewed and developed 11 prosecution training packages via needs analysis, workshops, legal updates, arbitration, and guides with decks.

2016

Curriculum Design fo...

Tags:

Government

Updated 11 prosecution training packages with legal changes, expert review, and standardized deliver...

Kaizen reviewed and developed 11 prosecution training packages via needs analysis, workshops, legal updates, arbitration, and guides with decks.
Kaizen reviewed and developed 11 prosecution training packages via needs analysis, workshops, legal updates, arbitration, and guides with decks.
Research Capacity Building

Curriculum Design for the Diploma in Investigation and Public Prosecution

Updated 11 prosecution training packages with legal changes, expert review, and standardized delivery guides to ensure accurate, consistent, and operationally relevant curricula.
Kaizen empowered the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa) to make evidence-based decisions by improving compliance with National Data Management Office (NDMO) controls, strengthening data governance, and developing advanced statistical methodologies.

2025

Decision Support and...

Tags:

Government

Built governance, indicators, and analytics with dashboards and reports, operated a data office, and...

Kaizen empowered the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa) to make evidence-based decisions by improving compliance with National Data Management Office (NDMO) controls, strengthening data governance, and developing advanced statistical methodologies.
Kaizen empowered the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa) to make evidence-based decisions by improving compliance with National Data Management Office (NDMO) controls, strengthening data governance, and developing advanced statistical methodologies.
Kaizen empowered the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa) to make evidence-based decisions by improving compliance with National Data Management Office (NDMO) controls, strengthening data governance, and developing advanced statistical methodologies.
Kaizen empowered the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa) to make evidence-based decisions by improving compliance with National Data Management Office (NDMO) controls, strengthening data governance, and developing advanced statistical methodologies.
Kaizen empowered the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa) to make evidence-based decisions by improving compliance with National Data Management Office (NDMO) controls, strengthening data governance, and developing advanced statistical methodologies.
Kaizen empowered the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa) to make evidence-based decisions by improving compliance with National Data Management Office (NDMO) controls, strengthening data governance, and developing advanced statistical methodologies.
Data And Insights

Decision Support and Statistical Methodology Development

Built governance, indicators, and analytics with dashboards and reports, operated a data office, and improved compliance to enable faster, evidence-based decisions in plant and animal health.
Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.

2024

Inspection Quality D...

Tags:

Government

Phased ISO/IEC 17020 program delivering gap closure, documentation, capacity building, internal aud...

Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.
Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.
Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.
Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.
Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.
Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.
Quality AndI nstitutionalE xcellence

Inspection Quality Development per ISO/IEC 17020:2012

Phased ISO/IEC 17020 program delivering gap closure, documentation, capacity building, internal audits, and readiness for accreditation with scope expansion across priority environmental domains.
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).

2024

Implementation of It...

Tags:

Government

Multi-level technical training for graduates in plant and animal health, with expert trainers, defin...

Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Kaizen delivered a technical training program in plant and animal health for recent graduates, aligned with the competency framework of the National Center for the Prevention and Control of Plant Pests and Animal Diseases (Weqaa).
Environmental Sustainability, Research Capacity Building

Implementation of Ithraa – Weqaa Program

Multi-level technical training for graduates in plant and animal health, with expert trainers, defined logistics, and pre/post evaluation to evidence impact.
Kaizen enabled the Saudi Electricity Regulatory Authority to apply the EFQM Model and achieve EFQM recognition.

2025

Training, Consulting...

Tags:

Government

Six-month EFQM program delivering RADAR training, gap closure, governed improvement projects, and re...

Kaizen enabled the Saudi Electricity Regulatory Authority to apply the EFQM Model and achieve EFQM recognition.
Kaizen enabled the Saudi Electricity Regulatory Authority to apply the EFQM Model and achieve EFQM recognition.
Kaizen enabled the Saudi Electricity Regulatory Authority to apply the EFQM Model and achieve EFQM recognition.
Kaizen enabled the Saudi Electricity Regulatory Authority to apply the EFQM Model and achieve EFQM recognition.
Kaizen enabled the Saudi Electricity Regulatory Authority to apply the EFQM Model and achieve EFQM recognition.
Kaizen enabled the Saudi Electricity Regulatory Authority to apply the EFQM Model and achieve EFQM recognition.
Quality AndI nstitutionalE xcellence, Research Capacity Building

Training, Consulting, and Recognition per the EFQM Model

Six-month EFQM program delivering RADAR training, gap closure, governed improvement projects, and recognition readiness through workshops, consulting, and a compliant management report.
Saudi Electricity Regulatory Authority Executive and Advisory Services for the NDI Controls and Specifications 002

2024

Executive and Adviso...

Tags:

Government

Current-state assessment, gap closure, and maturity measurement for the NDI, with updated DMO docume...

Saudi Electricity Regulatory Authority Executive and Advisory Services for the NDI Controls and Specifications 003
Saudi Electricity Regulatory Authority Executive and Advisory Services for the NDI Controls and Specifications 002
Saudi Electricity Regulatory Authority Executive and Advisory Services for the NDI Controls and Specifications 001
Saudi Electricity Regulatory Authority Executive and Advisory Services for the NDI Controls and Specifications 003
Saudi Electricity Regulatory Authority Executive and Advisory Services for the NDI Controls and Specifications 002
Saudi Electricity Regulatory Authority Executive and Advisory Services for the NDI Controls and Specifications 001
Data And Insights

Executive and Advisory Services for the NDI Controls and Specifications

Current-state assessment, gap closure, and maturity measurement for the NDI, with updated DMO documents, workshops, reporting, and a resourced transition roadmap.
Saudi Electricity Regulatory Authority Executive Services to Build Data Analytics Capabilities 001

2024

Executive Services t...

Tags:

Government

Operating model, embedded experts, and twenty analytics use cases with tool selection and training t...

Saudi Electricity Regulatory Authority Executive Services to Build Data Analytics Capabilities 001
Saudi Electricity Regulatory Authority Executive Services to Build Data Analytics Capabilities 003
Saudi Electricity Regulatory Authority Executive Services to Build Data Analytics Capabilities 002
Saudi Electricity Regulatory Authority Executive Services to Build Data Analytics Capabilities 001
Saudi Electricity Regulatory Authority Executive Services to Build Data Analytics Capabilities 003
Saudi Electricity Regulatory Authority Executive Services to Build Data Analytics Capabilities 002
Data And Insights

Executive Services to Build Data Analytics Capabilities

Operating model, embedded experts, and twenty analytics use cases with tool selection and training to institutionalize forecasting and grid-reliability decision support.
Meqdam Real Time Feedback Solutions Deployment

2025

Supply and Installat...

Tags:

Industry

Fully managed FeedbackNow deployment with devices, gateway, cloud, dashboards, and alerts to capture...

Meqdam Real Time Feedback Solutions Deployment
Meqdam Real Time Feedback Solutions Deployment
Meqdam Real Time Feedback Solutions Deployment
Meqdam Real Time Feedback Solutions Deployment
CustomerE xperience

Supply and Installation of FeedbackNow to Measure Beneficiary Satisfaction at Diriyah Company

Fully managed FeedbackNow deployment with devices, gateway, cloud, dashboards, and alerts to capture and act on satisfaction in real time.
Zakat Tax and Customs Authority Achieving Diamond Level in the King Abdulaziz Quality Award 001

2024

Achieving Diamond Le...

Tags:

Government

Trained thousands of ZATCA staff, identified improvement projects and ensured readiness for diamond-...

Zakat Tax and Customs Authority Achieving Diamond Level in the King Abdulaziz Quality Award 001
Zakat Tax and Customs Authority Achieving Diamond Level in the King Abdulaziz Quality Award 002
Zakat Tax and Customs Authority Achieving Diamond Level in the King Abdulaziz Quality Award 001
Zakat Tax and Customs Authority Achieving Diamond Level in the King Abdulaziz Quality Award 002
Quality AndI nstitutionalE xcellence

Achieving Diamond Level in the King Abdulaziz Quality Award

Trained thousands of ZATCA staff, identified improvement projects and ensured readiness for diamond-level recognition under the King Abdulaziz Quality Award.
Human Resources Development Fund Automated Work Procedures Platform Renewal and Support 001

2025

Automated Work Proce...

Tags:

Government

A three‑year project renews and maintains HRDF’s work procedures platform, with documentation, t...

Human Resources Development Fund Automated Work Procedures Platform Renewal and Support 002
Human Resources Development Fund Automated Work Procedures Platform Renewal and Support 001
Human Resources Development Fund Automated Work Procedures Platform Renewal and Support 002
Human Resources Development Fund Automated Work Procedures Platform Renewal and Support 001
Quality AndI nstitutionalE xcellence

Automated Work Procedures Platform Renewal and Support

A three‑year project renews and maintains HRDF’s work procedures platform, with documentation, training and cybersecurity compliance.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.

2019

Beneficiary Experien...

Tags:

Government

Developed a customised Beneficiary Experience Index and maturity assessment for the Ministry to enha...

Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
Kaizen delivered a project to develop and implement an integrated beneficiary experience strategy for the National Center for Government Resources Systems.
CustomerE xperience

Beneficiary Experience Index Development

Developed a customised Beneficiary Experience Index and maturity assessment for the Ministry to enhance beneficiary satisfaction.
Tatweer Holding Company Building a Quality Assurance System in Private Education 001

2017

Building a Quality A...

Tags:

Government, Education

A new quality assurance system for private schools standardised practices and improved educational o...

Tatweer Holding Company Building a Quality Assurance System in Private Education 001
Tatweer Holding Company Building a Quality Assurance System in Private Education 004
Tatweer Holding Company Building a Quality Assurance System in Private Education 002
Tatweer Holding Company Building a Quality Assurance System in Private Education 001
Tatweer Holding Company Building a Quality Assurance System in Private Education 004
Tatweer Holding Company Building a Quality Assurance System in Private Education 002
Quality AndI nstitutionalE xcellence, Research Capacity Building

Building a Quality Assurance System in Private Education

A new quality assurance system for private schools standardised practices and improved educational outcomes across the sector.
Ministry of Tourism Building a Tourism Economics Unit 001

2023

Building a Tourism E...

Tags:

Government

The project created a dedicated Tourism Economics Unit, with models, data integration and trained st...

Ministry of Tourism Building a Tourism Economics Unit 001
Ministry of Tourism Building a Tourism Economics Unit 001
SLEIA

Building a Tourism Economics Unit

The project created a dedicated Tourism Economics Unit, with models, data integration and trained staff to assess tourism’s economic impact and support policy decisions.
weqaa Business Development Institutional Excellence

2024

Business Development...

Tags:

Government

Developed an integrated quality system for Weqaa, including governance, policies, ISO certifications...

weqaa Business Development Institutional Excellence 002
weqaa Business Development Institutional Excellence 003
weqaa Business Development Institutional Excellence
Kaizen project focused on Weqaa business development and institutional excellence, strengthening capability and performance practices
weqaa Business Development Institutional Excellence 002
weqaa Business Development Institutional Excellence 003
weqaa Business Development Institutional Excellence
Kaizen project focused on Weqaa business development and institutional excellence, strengthening capability and performance practices
Quality AndI nstitutionalE xcellence

Business Development and Institutional Excellence

Developed an integrated quality system for Weqaa, including governance, policies, ISO certifications, performance measurement and awards.
Hyperone Full Transformation to Kaizen and Lean

2018

Full Transformation ...

Tags:

Industry

Comprehensive Lean transformation at Hyperone with Kaizen practices, new standards and training for ...

Hyperone Full Transformation to Kaizen and Lean
Hyperone Full Transformation to Kaizen and Lean
Hyperone Full Transformation to Kaizen and Lean
Hyperone Full Transformation to Kaizen and Lean
Hyperone Full Transformation to Kaizen and Lean
Hyperone Full Transformation to Kaizen and Lean
Hyperone Full Transformation to Kaizen and Lean
Hyperone Full Transformation to Kaizen and Lean
Quality AndI nstitutionalE xcellence

Full Transformation to Kaizen and Lean

Comprehensive Lean transformation at Hyperone with Kaizen practices, new standards and training for 3,500 employees.
Digital Government Authority Consultancy for International Indices and Digital Competitiveness 001

2023

Consultancy for Inte...

Tags:

Government

Consultancy project compares Saudi performance with leading nations, defines targets and roadmap to ...

Digital Government Authority Consultancy for International Indices and Digital Competitiveness 001
Digital Government Authority Consultancy for International Indices and Digital Competitiveness 001
Digital Transformation

Consultancy for International Indices and Digital Competitiveness

Consultancy project compares Saudi performance with leading nations, defines targets and roadmap to enhance digital competitiveness and EGDI ranking.
Education Training Evaluation Commission Consultancy Services for Evaluation and Accreditation in General Education 001

2024

Consultancy Services...

Tags:

Government, Education

A project supporting the Education & Training Evaluation Commission to develop unified accreditation...

Education Training Evaluation Commission Consultancy Services for Evaluation and Accreditation in General Education 001
Education Training Evaluation Commission Consultancy Services for Evaluation and Accreditation in General Education 001
Research Capacity Building

Consultancy Services for Evaluation and Accreditation in General Education

A project supporting the Education & Training Evaluation Commission to develop unified accreditation frameworks and systems.
Saudi Standards Metrology and Quality Organization Consulting and Awareness Programs for Industrial Establishments on Management and Quality Systems 002

2023

Consulting and Aware...

Tags:

Government

Implemented consulting and awareness programmes to help industrial firms adopt quality management sy...

Saudi Standards Metrology and Quality Organization Consulting and Awareness Programs for Industrial Establishments on Management and Quality Systems 001
Saudi Standards Metrology and Quality Organization Consulting and Awareness Programs for Industrial Establishments on Management and Quality Systems 005
Saudi Standards Metrology and Quality Organization Consulting and Awareness Programs for Industrial Establishments on Management and Quality Systems 004
Saudi Standards Metrology and Quality Organization Consulting and Awareness Programs for Industrial Establishments on Management and Quality Systems 003
Saudi Standards Metrology and Quality Organization Consulting and Awareness Programs for Industrial Establishments on Management and Quality Systems 002
Saudi Standards Metrology and Quality Organization Consulting and Awareness Programs for Industrial Establishments on Management and Quality Systems 001
Saudi Standards Metrology and Quality Organization Consulting and Awareness Programs for Industrial Establishments on Management and Quality Systems 005
Saudi Standards Metrology and Quality Organization Consulting and Awareness Programs for Industrial Establishments on Management and Quality Systems 004
Saudi Standards Metrology and Quality Organization Consulting and Awareness Programs for Industrial Establishments on Management and Quality Systems 003
Saudi Standards Metrology and Quality Organization Consulting and Awareness Programs for Industrial Establishments on Management and Quality Systems 002
Quality AndI nstitutionalE xcellence

Consulting and Awareness Programs for Industrial Establishments on Management and Quality Systems

Implemented consulting and awareness programmes to help industrial firms adopt quality management systems and improve compliance.
Consulting Services for IFRS Implementation Agricultural Development Fund 001

2021

Consulting Services ...

Tags:

Government

IFRS transition enhanced transparency and data quality through quality assurance, an integrated acco...

Consulting Services for IFRS Implementation Agricultural Development Fund 001
Consulting Services for IFRS Implementation Agricultural Development Fund 001
Environmental Sustainability, Research Capacity Building

Consulting Services for IFRS Implementation

IFRS transition enhanced transparency and data quality through quality assurance, an integrated accounting model and advanced analytics.
Mawani Consulting Services Develop Improve Operational Performance Ports 004 1

2024

Consulting Services ...

Tags:

Government

Comprehensive consulting engagement to improve Saudi ports operations using Kaizen, benchmarking and...

Mawani Consulting Services Develop Improve Operational Performance Ports 004 1
Mawani Consulting Services Develop Improve Operational Performance Ports 004
Mawani Consulting Services Develop Improve Operational Performance Ports 002
Mawani Consulting Services Develop Improve Operational Performance Ports 001
Mawani Consulting Services Develop Improve Operational Performance Ports 004 1
Mawani Consulting Services Develop Improve Operational Performance Ports 004
Mawani Consulting Services Develop Improve Operational Performance Ports 002
Mawani Consulting Services Develop Improve Operational Performance Ports 001
Quality AndI nstitutionalE xcellence

Consulting Services to Develop and Improve Operational Performance in Ports

Comprehensive consulting engagement to improve Saudi ports operations using Kaizen, benchmarking and SOP development.
Digital Government Authority Consulting Support for the UN E Government Development Index 001

2021

Consulting Support f...

Tags:

Government

Provided analysis, strategies and expert guidance to improve Saudi Arabia’s e-government ranking, ...

Digital Government Authority Consulting Support for the UN E Government Development Index 001
Digital Government Authority Consulting Support for the UN E Government Development Index 001
Digital Transformation

Consulting Support for the UN E-Government Development Index

Provided analysis, strategies and expert guidance to improve Saudi Arabia’s e-government ranking, enhance user experience and establish continuous improvement.
Charity Center for Quran Teaching Curriculum Evaluation and Development 001

2023

Curriculum Evaluatio...

Tags:

Education

Reviewed and improved the association’s curricula, creating a scope and sequence and competency‑...

Charity Center for Quran Teaching Curriculum Evaluation and Development 001
Charity Center for Quran Teaching Curriculum Evaluation and Development 002
Charity Center for Quran Teaching Curriculum Evaluation and Development 001
Charity Center for Quran Teaching Curriculum Evaluation and Development 002
Research Capacity Building

Curriculum Evaluation and Development

Reviewed and improved the association’s curricula, creating a scope and sequence and competency‑based content across three levels.
EXIM Bank CX Transformation

2024

Customer Experience ...

Tags:

Government

Customer experience transformation for Saudi EXIM Bank focusing on beneficiary-centric digital engag...

EXIM Bank CX Transformation
EXIM Bank CX Transformation
EXIM Bank CX Transformation
EXIM Bank CX Transformation
EXIM Bank CX Transformation
EXIM Bank CX Transformation
EXIM Bank CX Transformation
EXIM Bank CX Transformation
EXIM Bank CX Transformation
EXIM Bank CX Transformation
CustomerE xperience

Customer Experience Transformation

Customer experience transformation for Saudi EXIM Bank focusing on beneficiary-centric digital engagement and multi-channel services.
Alexandria Carbon Black Daily and Breakthrough Kaizen Applications and Total Productive Maintenance 003

2019

Daily and Breakthrou...

Tags:

Industry

Implemented Kaizen, 5S and TPM at Alexandria Carbon Black to enhance maintenance efficiency and cont...

Alexandria Carbon Black Daily and Breakthrough Kaizen Applications and Total Productive Maintenance 001
Alexandria Carbon Black Daily and Breakthrough Kaizen Applications and Total Productive Maintenance 003
Alexandria Carbon Black Daily and Breakthrough Kaizen Applications and Total Productive Maintenance 002
Alexandria Carbon Black Daily and Breakthrough Kaizen Applications and Total Productive Maintenance 001
Alexandria Carbon Black Daily and Breakthrough Kaizen Applications and Total Productive Maintenance 003
Alexandria Carbon Black Daily and Breakthrough Kaizen Applications and Total Productive Maintenance 002
Quality AndI nstitutionalE xcellence

Daily and Breakthrough Kaizen Applications and Total Productive Maintenance

Implemented Kaizen, 5S and TPM at Alexandria Carbon Black to enhance maintenance efficiency and continuous improvement.
Saudi Red Sea Authority Designing Policies and Procedures for All Departments 002

2023

Designing Policies a...

Tags:

Government

Assessed and redesigned the authority’s governance structure and policies, creating unified proced...

Saudi Red Sea Authority Designing Policies and Procedures for All Departments 002
Saudi Red Sea Authority Designing Policies and Procedures for All Departments 001
Saudi Red Sea Authority Designing Policies and Procedures for All Departments 002
Saudi Red Sea Authority Designing Policies and Procedures for All Departments 001
Quality AndI nstitutionalE xcellence

Designing Policies and Procedures for All Departments

Assessed and redesigned the authority’s governance structure and policies, creating unified procedures and performance indicators.
Ministry of Tourism Developing a Tourism Satellite Account 001

2023

Developing a Tourism...

Tags:

Government

The project developed a Tourism Satellite Account (TSA) aligned with international standards, integr...

Ministry of Tourism Developing a Tourism Satellite Account 001
Ministry of Tourism Developing a Tourism Satellite Account 001
SLEIA

Developing a Tourism Satellite Account

The project developed a Tourism Satellite Account (TSA) aligned with international standards, integrating data sources and building analytic capacity to measure tourism’s contribution to the economy.
Ministry of Communications and Information Technology Developing Regional Global Trust Lists for Digital Trust Services

2025

Developing Regional ...

Tags:

Government

A project to build regional and global trust lists for digital services, enhancing cross‑border re...

Ministry of Communications and Information Technology Developing Regional Global Trust Lists for Digital Trust Services
Ministry of Communications and Information Technology Developing Regional Global Trust Lists for Digital Trust Services
Digital Transformation

Developing Regional & Global Trust Lists for Digital Trust Services

A project to build regional and global trust lists for digital services, enhancing cross‑border recognition and interoperability.
Royal Guard Developing Royal Guard Officers Capabilities 001

2010

Developing Royal Gua...

Tags:

Government

This specialised training project built Royal Guard officers’ capabilities by improving their Engl...

Royal Guard Developing Royal Guard Officers Capabilities 001
Royal Guard Developing Royal Guard Officers Capabilities 001
Research Capacity Building

Developing Royal Guard Officers’ Capabilities

This specialised training project built Royal Guard officers’ capabilities by improving their English language proficiency. It developed training content based ...
Ministry of Tourism Developing Skills in Tourism Services 002

2020

Developing Skills in...

Tags:

Government

The programme trained 65,000 workers and entrepreneurs across 57 courses, enhancing skills in hospit...

Ministry of Tourism Developing Skills in Tourism Services 003
Ministry of Tourism Developing Skills in Tourism Services 002
Ministry of Tourism Developing Skills in Tourism Services 001
Ministry of Tourism Developing Skills in Tourism Services 003
Ministry of Tourism Developing Skills in Tourism Services 002
Ministry of Tourism Developing Skills in Tourism Services 001
Research Capacity Building

Developing Skills in Tourism Services

The programme trained 65,000 workers and entrepreneurs across 57 courses, enhancing skills in hospitality, guiding, and travel services to meet international standards.
Ministry of Communications and Information Technology Developing Standards Guidelines for Government Responsiveness

2023

Developing Standards...

Tags:

Government

A project creating standards and manuals so government agencies can respond consistently to citizen ...

Ministry of Communications and Information Technology Developing Standards Guidelines for Government Responsiveness
Saudi Ministry of Environment, Water, and Agriculture
Ministry of Communications and Information Technology Developing Standards Guidelines for Government Responsiveness
Saudi Ministry of Environment, Water, and Agriculture
Digital Transformation, CustomerE xperience, Quality AndI nstitutionalE xcellence

Developing Standards & Guidelines for Government Responsiveness

A project creating standards and manuals so government agencies can respond consistently to citizen feedback.
Giad Industrial Group Developing Training Content to Empower Institutional Values 002

2018

Developing Training ...

Tags:

Industry

Designed and delivered value‑driven training for 1,000 employees, strengthening Giad’s corporate...

Giad Industrial Group Developing Training Content to Empower Institutional Values 003
Giad Industrial Group Developing Training Content to Empower Institutional Values 002
Giad Industrial Group Developing Training Content to Empower Institutional Values 001
Giad Industrial Group Developing Training Content to Empower Institutional Values 003
Giad Industrial Group Developing Training Content to Empower Institutional Values 002
Giad Industrial Group Developing Training Content to Empower Institutional Values 001
Institutional Culture AndV alues, Research Capacity Building

Developing Training Content to Empower Institutional Values

Designed and delivered value‑driven training for 1,000 employees, strengthening Giad’s corporate culture and cohesion.
Family Affairs Council Developing Strategic Partnerships for Womens Empowerment 001

2025

Development of a Med...

Tags:

Government

Designed a media policy and communications strategy to unify messages and strengthen the Family Affa...

Family Affairs Council Developing Strategic Partnerships for Womens Empowerment 001
Family Affairs Council Developing Strategic Partnerships for Womens Empowerment 001
CustomerE xperience, Institutional Culture AndV alues

Development of a Media Policy and Communications Strategy

Designed a media policy and communications strategy to unify messages and strengthen the Family Affairs Council’s public voice.
National Water Company Digital Experience Design for National Water Company 001

2025

Digital Experience D...

Tags:

Government, Industry

A unified digital experience platform improves usability, personalisation and accessibility while in...

National Water Company Digital Experience Design for National Water Company 001
National Water Company Digital Experience Design for National Water Company 001
CustomerE xperience

Digital Experience Design for National Water Company

A unified digital experience platform improves usability, personalisation and accessibility while integrating systems and building internal capabilities.
Arrowad Group InterEdu

2017

Diploma in Quality M...

Tags:

Education

Developed a year‑long diploma in quality management and continuous improvement, producing certifie...

Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Quality AndI nstitutionalE xcellence, Research Capacity Building

Diploma in Quality Management and Continuous Improvement

Developed a year‑long diploma in quality management and continuous improvement, producing certified quality champions.
Saudi Industrial Development Fund Dynamic General Equilibrium Model for the Saudi Industrial Development Fund 002

2022

Dynamic General Equi...

Tags:

Government

A dynamic multi‑sector model with AI analytics measures how SIDF projects influence the Saudi econ...

Saudi Industrial Development Fund Dynamic General Equilibrium Model for the Saudi Industrial Development Fund 001
Saudi Industrial Development Fund Dynamic General Equilibrium Model for the Saudi Industrial Development Fund 002
Saudi Industrial Development Fund Dynamic General Equilibrium Model for the Saudi Industrial Development Fund 001
Saudi Industrial Development Fund Dynamic General Equilibrium Model for the Saudi Industrial Development Fund 002
SLEIA

Dynamic General Equilibrium Model for the Saudi Industrial Development Fund

A dynamic multi‑sector model with AI analytics measures how SIDF projects influence the Saudi economy across sectors and time.
Digital Government Authority Electronic Participation Platform 001

2024

Electronic Participa...

Tags:

Government

Built and launched Tafa’ul, a unified e-participation platform that integrates AI, analytics and d...

Digital Government Authority Electronic Participation Platform 001
Digital Government Authority Electronic Participation Platform 002
Digital Government Authority Electronic Participation Platform 001
Digital Government Authority Electronic Participation Platform 002
Digital Transformation, Artificial Intelligence, Data And Insights, CustomerE xperience

Electronic Participation Platform (Tafaul)

Built and launched Tafa’ul, a unified e-participation platform that integrates AI, analytics and dashboards to improve government-citizen engagement.
Embedding Integrity and Customer Service Passion at Al Rajhi Bank 001

2020

Embedding Integrity ...

Tags:

Industry

A nationwide training programme at Al Rajhi Bank instilled integrity and customer‑service passio...

Embedding Integrity and Customer Service Passion at Al Rajhi Bank 001
Embedding Integrity and Customer Service Passion at Al Rajhi Bank 001
CustomerE xperience, Institutional Culture AndV alues

Embedding Integrity and Customer-Service Passion at Al Rajhi Bank

A nationwide training programme at Al Rajhi Bank instilled integrity and customer‑service passion among 2,500 branch managers and staff.
Tatweer for Educational Technologies Empowering Institutional Values 003

2019

Empowering Instituti...

Tags:

Government

A strategic initiative unified organisational values, trained staff and launched ambassadors and too...

Tatweer for Educational Technologies Empowering Institutional Values 001
Tatweer for Educational Technologies Empowering Institutional Values 002
Tatweer for Educational Technologies Empowering Institutional Values 003
Tatweer for Educational Technologies Empowering Institutional Values 001
Tatweer for Educational Technologies Empowering Institutional Values 002
Tatweer for Educational Technologies Empowering Institutional Values 003
Institutional Culture AndV alues, Research Capacity Building

Empowering Institutional Values

A strategic initiative unified organisational values, trained staff and launched ambassadors and tools to embed a values‑driven culture.
Digital Government Authority Enhancing Digital Competitiveness and Quality in Government Entities 003

2022

Enhancing Digital Co...

Tags:

Government

Identified relevant digital awards, created nomination schedules and guidelines, and supported gover...

Digital Government Authority Enhancing Digital Competitiveness and Quality in Government Entities 001
Digital Government Authority Enhancing Digital Competitiveness and Quality in Government Entities 003
Digital Government Authority Enhancing Digital Competitiveness and Quality in Government Entities 002
Digital Government Authority Enhancing Digital Competitiveness and Quality in Government Entities 001
Digital Government Authority Enhancing Digital Competitiveness and Quality in Government Entities 003
Digital Government Authority Enhancing Digital Competitiveness and Quality in Government Entities 002
Digital Transformation

Enhancing Digital Competitiveness and Quality in Government Entities

Identified relevant digital awards, created nomination schedules and guidelines, and supported government entities to enhance competitiveness and recognition.
Arab Bureau of Education for the Gulf States Enhancing Education Quality for the Gulf 002

2006

Enhancing Education ...

Tags:

Education

A two‑year programme trained Gulf education leaders on assessment tools and standards to harmonise...

Arab Bureau of Education for the Gulf States Enhancing Education Quality for the Gulf 002
Arab Bureau of Education for the Gulf States Enhancing Education Quality for the Gulf 001
Arab Bureau of Education for the Gulf States Enhancing Education Quality for the Gulf 002
Arab Bureau of Education for the Gulf States Enhancing Education Quality for the Gulf 001
Research Capacity Building

Enhancing Education Quality for the Gulf

A two‑year programme trained Gulf education leaders on assessment tools and standards to harmonise and improve education quality.
Ghazara Consulting Enhancing Financial Resource Development in Charitable Organisations 001

2016

Enhancing Financial ...

Tags:

Industry

A six‑day programme built fundraising, financial and governance competencies among charity resourc...

Ghazara Consulting Enhancing Financial Resource Development in Charitable Organisations 001
Ghazara Consulting Enhancing Financial Resource Development in Charitable Organisations 001
Research Capacity Building

Enhancing Financial Resource Development in Charitable Organisations

A six‑day programme built fundraising, financial and governance competencies among charity resource development officers.
Ministry of Tourism Enhancing Tourism Sector Performance

2023

Enhancing Tourism Se...

Tags:

Government

Advanced needs analysis and 33 training packages helped over 80,000 trainees enhance their skills, e...

Ministry of Tourism Enhancing Tourism Sector Performance
Ministry of Tourism Enhancing Tourism Sector Performance
Ministry of Tourism Enhancing Tourism Sector Performance
Ministry of Tourism Enhancing Tourism Sector Performance
Ministry of Tourism Enhancing Tourism Sector Performance
Ministry of Tourism Enhancing Tourism Sector Performance
Research Capacity Building

Enhancing Tourism Sector Performance

Advanced needs analysis and 33 training packages helped over 80,000 trainees enhance their skills, elevating tourism service quality and sector performance.
General Authority for Small and Medium Enterprises Entrepreneurial Training Program 001

2018

Entrepreneurial Trai...

Tags:

Government

Delivered six Kauffman and six Kaizen programs to 300 entrepreneurs across five cities....

General Authority for Small and Medium Enterprises Entrepreneurial Training Program 001
General Authority for Small and Medium Enterprises Entrepreneurial Training Program 002
General Authority for Small and Medium Enterprises Entrepreneurial Training Program 003
General Authority for Small and Medium Enterprises Entrepreneurial Training Program 004
General Authority for Small and Medium Enterprises Entrepreneurial Training Program 001
General Authority for Small and Medium Enterprises Entrepreneurial Training Program 002
General Authority for Small and Medium Enterprises Entrepreneurial Training Program 003
General Authority for Small and Medium Enterprises Entrepreneurial Training Program 004
Research Capacity Building

Entrepreneurial Training Program

Delivered six Kauffman and six Kaizen programs to 300 entrepreneurs across five cities.
Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.

2025

Environmental Inspec...

Tags:

Government

A blended programme built inspectors’ environmental, inspection and safety skills through lectures...

Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.
Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.
Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.
Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.
Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.
Kaizen Consulting working with the National Center for Environmental Compliance to obtain, sustain, and expand ISO/IEC 17020:2012 inspection accreditation across multiple environmental domains.
Environmental Sustainability

Environmental Inspectors Training Program

A blended programme built inspectors’ environmental, inspection and safety skills through lectures, exercises, case studies and field visits.
General Authority for Competition Establishing and Operating a Data Management and Governance Office 001

2024

Establishing and Ope...

Tags:

Government

This project established a data management and governance office for the General Authority for Compe...

General Authority for Competition Establishing and Operating a Data Management and Governance Office 001
General Authority for Competition Establishing and Operating a Data Management and Governance Office 001
Data And Insights

Establishing and Operating a Data Management and Governance Office

This project established a data management and governance office for the General Authority for Competition. It aligned practices with the ...
Ministry of Human Resources and Social Development Ethics Charter Activation Program

2020

Ethics Charter Activ...

Tags:

Government

Diagnosed ethical practices and implemented an ethics charter program for non‑profit organisations...

Ministry of Human Resources and Social Development Ethics Charter Activation Program
Kaizen diagnosed practices, drafted and approved ethical charter, built codes, trained staff, and created monitoring tools ensuring nonprofit compliance and accountability.
Ministry of Human Resources and Social Development Ethics Charter Activation Program
Ministry of Human Resources and Social Development Ethics Charter Activation Program
Kaizen diagnosed practices, drafted and approved ethical charter, built codes, trained staff, and created monitoring tools ensuring nonprofit compliance and accountability.
Ministry of Human Resources and Social Development Ethics Charter Activation Program
Institutional Culture AndV alues

Ethics Charter Activation Program

Diagnosed ethical practices and implemented an ethics charter program for non‑profit organisations.
European Excellence Accreditation for the Royal Institute of Traditional Arts

2025

European Excellence ...

Tags:

Education

A project enabling the Royal Institute of Traditional Arts to attain EFQM accreditation through self...

European Excellence Accreditation for the Royal Institute of Traditional Arts
European Excellence Accreditation for the Royal Institute of Traditional Arts
Quality AndI nstitutionalE xcellence, Research Capacity Building

European Excellence Accreditation for the Royal Institute of Traditional Arts

A project enabling the Royal Institute of Traditional Arts to attain EFQM accreditation through self‑assessment and improvement.
European Fellowship Program Enhancement at Princess Al Anoud Foundation 001

2017

European Fellowship ...

Tags:

Nonprofits

Modernised fellowship training through updated curricula, interactive e‑learning and specialised p...

European Fellowship Program Enhancement at Princess Al Anoud Foundation 001
European Fellowship Program Enhancement at Princess Al Anoud Foundation 001
Research Capacity Building

European Fellowship Program Enhancement at Princess Al Anoud Foundation

Modernised fellowship training through updated curricula, interactive e‑learning and specialised programmes, enhancing participant skills and engagement.
Digital Government Authority Excelence in International Digital Government Transformation 002

2026

Excellence in Intern...

Tags:

Government

Designed a national digital government strategy and roadmap, delivering assessments, AI tools, works...

Digital Government Authority Excelence in International Digital Government Transformation 001
Digital Government Authority Excelence in International Digital Government Transformation 002
Digital Government Authority Excelence in International Digital Government Transformation 003
Digital Government Authority Excelence in International Digital Government Transformation 001
Digital Government Authority Excelence in International Digital Government Transformation 002
Digital Government Authority Excelence in International Digital Government Transformation 003
Digital Transformation

Excellence in International Digital Government Transformation

Designed a national digital government strategy and roadmap, delivering assessments, AI tools, workshops and frameworks to improve global rankings.
King Fahd University of Petroleum and Minerals Executive Coaching Programs 001

2011

Executive Coaching P...

Tags:

Education

Delivered individualized executive coaching to university leaders, enhancing strategic thinking and ...

King Fahd University of Petroleum and Minerals Executive Coaching Programs 001
King Fahd University of Petroleum and Minerals Executive Coaching Programs 001
Research Capacity Building

Executive Coaching Programs

Delivered individualized executive coaching to university leaders, enhancing strategic thinking and leadership effectiveness.
Quality and Excellence Framework for the Agricultural Development Fund Agricultural Development Fund.002

2017

Financial and Admini...

Tags:

Government

Economic and quantitative analysis modernised the fund’s financial and administrative systems, imp...

Quality and Excellence Framework for the Agricultural Development Fund Agricultural Development Fund.002
Quality and Excellence Framework for the Agricultural Development Fund Agricultural Development Fund.002
Environmental Sustainability, Research Capacity Building

Financial and Administrative Consulting for the Agricultural Development Fund

Economic and quantitative analysis modernised the fund’s financial and administrative systems, improving efficiency and strategic alignment.
Communications Space Technology Commission Study on Unified Digital Services Regulation for the Gulf 001

2021

Forrester Decisions ...

Tags:

Government

A one‑year Forrester subscription provided the commission with research, tools and expert guidance...

Communications Space Technology Commission Study on Unified Digital Services Regulation for the Gulf 001
Communications Space Technology Commission Study on Unified Digital Services Regulation for the Gulf 001
Digital Transformation

Forrester Decisions Subscription for CST

A one‑year Forrester subscription provided the commission with research, tools and expert guidance to inform cloud and AI regulation.
Kaizen delivered Forrester Decisions leader-level subscription for the Saudi Data & AI Authority (SDAIA)

2024

Global Research Reso...

Tags:

Government

A one‑year Forrester Decisions subscription empowered SDAIA to modernise cloud and AI capabilities...

Kaizen delivered Forrester Decisions leader-level subscription for the Saudi Data & AI Authority (SDAIA)
Kaizen delivered Forrester Decisions leader-level subscription for the Saudi Data & AI Authority (SDAIA)
Kaizen delivered Forrester Decisions leader-level subscription for the Saudi Data & AI Authority (SDAIA)
Kaizen delivered Forrester Decisions leader-level subscription for the Saudi Data & AI Authority (SDAIA)
Digital Transformation, Artificial Intelligence

Global Research Resources for Advanced Technologies

A one‑year Forrester Decisions subscription empowered SDAIA to modernise cloud and AI capabilities with research and expert guidance.
Ministry of Communications and Information Technology Governance Framework for Beneficiary Feedback Supporting Regulations

2024

Governance Framework...

Tags:

Government

A project establishing governance structures and regulations for effective management of beneficiary...

Kaizen Celebration message marking Saudi Arabia’s 6th-place ranking in the UN E-Government Development Index (EGDI) for the 2024 assessment cycle.
Ministry of Communications and Information Technology Governance Framework for Beneficiary Feedback Supporting Regulations
Kaizen Celebration message marking Saudi Arabia’s 6th-place ranking in the UN E-Government Development Index (EGDI) for the 2024 assessment cycle.
Ministry of Communications and Information Technology Governance Framework for Beneficiary Feedback Supporting Regulations
CustomerE xperience

Governance Framework for Beneficiary Feedback & Supporting Regulations

A project establishing governance structures and regulations for effective management of beneficiary feedback.
Digital Government Authority Government Response to Citizens Proposals and Complaints 001

2024

Government Response ...

Tags:

Government

A two‑year project designed and implemented a measurement framework and governance model to improv...

Digital Government Authority Government Response to Citizens Proposals and Complaints 002
Digital Government Authority Government Response to Citizens Proposals and Complaints 001
Digital Government Authority Government Response to Citizens Proposals and Complaints 002
Digital Government Authority Government Response to Citizens Proposals and Complaints 001
Digital Transformation

Government Response to Citizens’ Proposals and Complaints

A two‑year project designed and implemented a measurement framework and governance model to improve government responsiveness to citizens’ proposals and complaints.
Kaizen delivered RDI impact consultancy, collecting stakeholder data, identifying growth drivers, modeling GDP, jobs, wellbeing, and recommending return-maximizing policies.

2023

Impact Analysis of R...

Tags:

Government

A study assessing the economic and social returns of research, development and innovation activities...

Kaizen delivered RDI impact consultancy, collecting stakeholder data, identifying growth drivers, modeling GDP, jobs, wellbeing, and recommending return-maximizing policies.
Kaizen delivered RDI impact consultancy, collecting stakeholder data, identifying growth drivers, modeling GDP, jobs, wellbeing, and recommending return-maximizing policies.
Kaizen delivered RDI impact consultancy, collecting stakeholder data, identifying growth drivers, modeling GDP, jobs, wellbeing, and recommending return-maximizing policies.
Kaizen delivered RDI impact consultancy, collecting stakeholder data, identifying growth drivers, modeling GDP, jobs, wellbeing, and recommending return-maximizing policies.
Kaizen delivered RDI impact consultancy, collecting stakeholder data, identifying growth drivers, modeling GDP, jobs, wellbeing, and recommending return-maximizing policies.
Kaizen delivered RDI impact consultancy, collecting stakeholder data, identifying growth drivers, modeling GDP, jobs, wellbeing, and recommending return-maximizing policies.
Data And Insights, SLEIA

Impact Analysis of Research, Development and Innovation Activities – Phase I

A study assessing the economic and social returns of research, development and innovation activities and guiding policy.
Maturity of Digital Government Platforms and Services DGA 002

2023

Implementing the Mat...

Tags:

Government

Activated the maturity assessment framework, executing measurement cycles and benchmarking to improv...

Maturity of Digital Government Platforms and Services DGA 004
Maturity of Digital Government Platforms and Services DGA 002
Maturity of Digital Government Platforms and Services DGA 001
Maturity of Digital Government Platforms and Services DGA 003
Maturity of Digital Government Platforms and Services DGA 004
Maturity of Digital Government Platforms and Services DGA 002
Maturity of Digital Government Platforms and Services DGA 001
Maturity of Digital Government Platforms and Services DGA 003
Digital Transformation, Quality AndI nstitutionalE xcellence

Implementing the Maturity Framework for Digital Government Platforms and Services

Activated the maturity assessment framework, executing measurement cycles and benchmarking to improve digital services and build capacity within government agencies.
Ministry of Economy and Planning mproving Beneficiary Experience Program 002

2021

Improving Beneficiar...

Tags:

Government

This programme for the Ministry of Economy and Planning sought to enhance the experience of citizens...

Improving Gov Beneficiary Experience for the Ministry of Economy and Planning
Improving Gov Beneficiary Experience for the Ministry of Economy and Planning
Improving Gov Beneficiary Experience for the Ministry of Economy and Planning
Improving Gov Beneficiary Experience for the Ministry of Economy and Planning
Improving Gov Beneficiary Experience for the Ministry of Economy and Planning
Improving Gov Beneficiary Experience for the Ministry of Economy and Planning
Improving Gov Beneficiary Experience for the Ministry of Economy and Planning
Improving Gov Beneficiary Experience for the Ministry of Economy and Planning
CustomerE xperience

Improving Beneficiary Experience Program

This programme for the Ministry of Economy and Planning sought to enhance the experience of citizens and businesses when interacting ...
Digital Government Authority Incentivising Government Entities to Enhance Digital Competitiveness and Quality 001

2023

Incentivising Govern...

Tags:

Government

Redesigned the Digital Government Award and created support mechanisms to help government projects w...

Digital Government Authority Incentivising Government Entities to Enhance Digital Competitiveness and Quality 001
Digital Government Authority Incentivising Government Entities to Enhance Digital Competitiveness and Quality 002
Digital Government Authority Incentivising Government Entities to Enhance Digital Competitiveness and Quality 001
Digital Government Authority Incentivising Government Entities to Enhance Digital Competitiveness and Quality 002
Digital Transformation

Incentivising Government Entities to Enhance Digital Competitiveness and Quality

Redesigned the Digital Government Award and created support mechanisms to help government projects win regional and international digital transformation prizes.
Human Resources Development Fund Institutional Excellence and International Standards Implementation for HRDF 002

2023

Institutional Excell...

Tags:

Government

HRDF implemented EFQM and multiple ISO standards, preparing to win national and international excell...

Human Resources Development Fund Institutional Excellence and International Standards Implementation for HRDF 003
Human Resources Development Fund Institutional Excellence and International Standards Implementation for HRDF 002
Human Resources Development Fund Institutional Excellence and International Standards Implementation for HRDF 001
Human Resources Development Fund Institutional Excellence and International Standards Implementation for HRDF 003
Human Resources Development Fund Institutional Excellence and International Standards Implementation for HRDF 002
Human Resources Development Fund Institutional Excellence and International Standards Implementation for HRDF 001
Quality AndI nstitutionalE xcellence

Institutional Excellence and International Standards Implementation for HRDF

HRDF implemented EFQM and multiple ISO standards, preparing to win national and international excellence awards.
Real Estate Development Fund Institutional Excellence Assessment and International Standards Application 002

2024

Institutional Excell...

Tags:

Government

An EFQM-based assessment mapped processes and results, guiding the Real Estate Development Fund towa...

Real Estate Development Fund Institutional Excellence Assessment and International Standards Application 002
Real Estate Development Fund Institutional Excellence Assessment and International Standards Application 001
Real Estate Development Fund Institutional Excellence Assessment and International Standards Application 002
Real Estate Development Fund Institutional Excellence Assessment and International Standards Application 001
Quality AndI nstitutionalE xcellence

Institutional Excellence Assessment and International Standards Application

An EFQM-based assessment mapped processes and results, guiding the Real Estate Development Fund towards excellence awards.
Cultural Development Fund Institutional Excellence Model Implementation Project 003

2025

Institutional Excell...

Tags:

Government

The Cultural Development Fund adopts national and European excellence models through assessments, im...

Cultural Development Fund Institutional Excellence Model Implementation Project 001
Cultural Development Fund Institutional Excellence Model Implementation Project 003
Cultural Development Fund Institutional Excellence Model Implementation Project 004
Cultural Development Fund Institutional Excellence Model Implementation Project 005
Cultural Development Fund Institutional Excellence Model Implementation Project 001
Cultural Development Fund Institutional Excellence Model Implementation Project 003
Cultural Development Fund Institutional Excellence Model Implementation Project 004
Cultural Development Fund Institutional Excellence Model Implementation Project 005
Quality AndI nstitutionalE xcellence

Institutional Excellence Model Implementation Project

The Cultural Development Fund adopts national and European excellence models through assessments, improvement initiatives and capacity building.
Ministry of Human Resources and Social Development Institutional Excellence System Phase I

2021

Institutional Excell...

Tags:

Government

The first phase established a Kaizen-based excellence system, prepared award nominations and earned ...

Ministry of Human Resources and Social Development Institutional Excellence System Phase I
Ministry of Human Resources and Social Development Institutional Excellence System Phase I
Ministry of Human Resources and Social Development Institutional Excellence System Phase I
Ministry of Human Resources and Social Development Institutional Excellence System Phase I
Ministry of Human Resources and Social Development Institutional Excellence System Phase I
Ministry of Human Resources and Social Development Institutional Excellence System Phase I
Quality AndI nstitutionalE xcellence

Institutional Excellence System – Phase I

The first phase established a Kaizen-based excellence system, prepared award nominations and earned the ministry a silver rating in the King Abdulaziz Quality Award.
Ministry of Human Resources and Social Development Institutional Excellence System Phase II

2023

Institutional Excell...

Tags:

Government

Phase two sustained Kaizen improvements, prepared award submissions and earned a five-star EFQM reco...

Ministry of Human Resources and Social Development Institutional Excellence System Phase II
Ministry of Human Resources and Social Development Institutional Excellence System Phase II
Ministry of Human Resources and Social Development Institutional Excellence System Phase II
Ministry of Human Resources and Social Development Institutional Excellence System Phase II
Ministry of Human Resources and Social Development Institutional Excellence System Phase II
Ministry of Human Resources and Social Development Institutional Excellence System Phase II
Quality AndI nstitutionalE xcellence

Institutional Excellence System – Phase II

Phase two sustained Kaizen improvements, prepared award submissions and earned a five-star EFQM recognition for the ministry’s institutional excellence.
General Authority for Small and Medium Enterprises Institutional Values Enhancement Program 001

2022

Institutional Values...

Tags:

Government

The programme analysed gaps in organizational values and engagement through surveys and psychometric...

General Authority for Small and Medium Enterprises Institutional Values Enhancement Program 004
General Authority for Small and Medium Enterprises Institutional Values Enhancement Program 003
General Authority for Small and Medium Enterprises Institutional Values Enhancement Program 002
General Authority for Small and Medium Enterprises Institutional Values Enhancement Program 001
General Authority for Small and Medium Enterprises Institutional Values Enhancement Program 004
General Authority for Small and Medium Enterprises Institutional Values Enhancement Program 003
General Authority for Small and Medium Enterprises Institutional Values Enhancement Program 002
General Authority for Small and Medium Enterprises Institutional Values Enhancement Program 001
Institutional Culture AndV alues

Institutional Values Enhancement Program

The programme analysed gaps in organizational values and engagement through surveys and psychometric tests, then designed training and campaigns to embed values and boost employee engagement.
Insan Charity Society Integrated Leader Program

2020

Integrated Leader Pr...

Tags:

Nonprofits

Conducted a structured leadership program for 65 leaders, progressing through four developmental lev...

Insan Charity Society Integrated Leader Program
Insan Charity Society Integrated Leader Program
Insan Charity Society Integrated Leader Program
Insan Charity Society Integrated Leader Program
Insan Charity Society Integrated Leader Program
Insan Charity Society Integrated Leader Program
Research Capacity Building

Integrated Leader Program

Conducted a structured leadership program for 65 leaders, progressing through four developmental levels.
Arrowad Group InterEdu

2016

International Educat...

Tags:

Education

Created a two‑year international educator programme that uplifts teaching quality through 30 Engli...

Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Arrowad Group InterEdu
Research Capacity Building

International Educator Program (InterEdu)

Created a two‑year international educator programme that uplifts teaching quality through 30 English‑language courses.
ABCO United for Plastics Chemicals Kaizen and Lean Applications to Increase Productivity and Reduce Waste 001

2019

Kaizen and Lean Appl...

Tags:

Industry

Delivered a Kaizen and Lean program for ABCO Plastics, boosting productivity and reducing waste thro...

ABCO United for Plastics Chemicals Kaizen and Lean Applications to Increase Productivity and Reduce Waste 002
ABCO United for Plastics Chemicals Kaizen and Lean Applications to Increase Productivity and Reduce Waste 001
ABCO United for Plastics Chemicals Kaizen and Lean Applications to Increase Productivity and Reduce Waste 003
ABCO United for Plastics Chemicals Kaizen and Lean Applications to Increase Productivity and Reduce Waste 004
ABCO United for Plastics Chemicals Kaizen and Lean Applications to Increase Productivity and Reduce Waste 002
ABCO United for Plastics Chemicals Kaizen and Lean Applications to Increase Productivity and Reduce Waste 001
ABCO United for Plastics Chemicals Kaizen and Lean Applications to Increase Productivity and Reduce Waste 003
ABCO United for Plastics Chemicals Kaizen and Lean Applications to Increase Productivity and Reduce Waste 004
Quality AndI nstitutionalE xcellence

Kaizen and Lean Applications to Increase Productivity and Reduce Waste

Delivered a Kaizen and Lean program for ABCO Plastics, boosting productivity and reducing waste through SOPs and TPM.
El Araby Group Kaizen Applications Program to Increase Productivity and Reduce Waste 001

2019

Kaizen Applications ...

Tags:

Industry

Trained El-Araby managers and engineers in Kaizen, value stream mapping and problem analysis to boos...

El Araby Group Kaizen Applications Program to Increase Productivity and Reduce Waste 001
El Araby Group Kaizen Applications Program to Increase Productivity and Reduce Waste 002
El Araby Group Kaizen Applications Program to Increase Productivity and Reduce Waste 003
El Araby Group Kaizen Applications Program to Increase Productivity and Reduce Waste 001
El Araby Group Kaizen Applications Program to Increase Productivity and Reduce Waste 002
El Araby Group Kaizen Applications Program to Increase Productivity and Reduce Waste 003
Quality AndI nstitutionalE xcellence

Kaizen Applications Program to Increase Productivity and Reduce Waste

Trained El-Araby managers and engineers in Kaizen, value stream mapping and problem analysis to boost productivity.
Amoun Pharmaceutical Co Kaizen Applications Program to Increase Productivity and Reduce Waste 002

2022

Kaizen Applications ...

Tags:

Industry

Short Kaizen training for Amoun Pharmaceutical managers and engineers covering Lean, 5S, TPM and pro...

Amoun Pharmaceutical Co Kaizen Applications Program to Increase Productivity and Reduce Waste 002
Amoun Pharmaceutical Co Kaizen Applications Program to Increase Productivity and Reduce Waste 001
Amoun Pharmaceutical Co Kaizen Applications Program to Increase Productivity and Reduce Waste 002
Amoun Pharmaceutical Co Kaizen Applications Program to Increase Productivity and Reduce Waste 001
Quality AndI nstitutionalE xcellence

Kaizen Applications Program to Increase Productivity and Reduce Waste

Short Kaizen training for Amoun Pharmaceutical managers and engineers covering Lean, 5S, TPM and process mapping.
Industrial Modernisation Center Kaizen Applications Program to Increase Productivity and Reduce Waste 003

2022

Kaizen Applications ...

Tags:

Government, Nonprofits

Kaizen and 5S training for Industrial Modernisation Center managers and engineers with visual manage...

Industrial Modernisation Center Kaizen Applications Program to Increase Productivity and Reduce Waste 001
Industrial Modernisation Center Kaizen Applications Program to Increase Productivity and Reduce Waste 003
Industrial Modernisation Center Kaizen Applications Program to Increase Productivity and Reduce Waste 002
Industrial Modernisation Center Kaizen Applications Program to Increase Productivity and Reduce Waste 001
Industrial Modernisation Center Kaizen Applications Program to Increase Productivity and Reduce Waste 003
Industrial Modernisation Center Kaizen Applications Program to Increase Productivity and Reduce Waste 002
Quality AndI nstitutionalE xcellence

Kaizen Applications Program to Increase Productivity and Reduce Waste

Kaizen and 5S training for Industrial Modernisation Center managers and engineers with visual management and standards.
El Zenouki Group Kaizen Applications Program to Increase Productivity and Reduce Waste 002

2018

Kaizen Applications ...

Tags:

Industry

Kaizen and Lean training for Al Zenouki Group managers and engineers focusing on 5S and problem solv...

El Zenouki Group Kaizen Applications Program to Increase Productivity and Reduce Waste 001
El Zenouki Group Kaizen Applications Program to Increase Productivity and Reduce Waste 002
El Zenouki Group Kaizen Applications Program to Increase Productivity and Reduce Waste 001
El Zenouki Group Kaizen Applications Program to Increase Productivity and Reduce Waste 002
Quality AndI nstitutionalE xcellence

Kaizen Applications Program to Increase Productivity and Reduce Waste

Kaizen and Lean training for Al Zenouki Group managers and engineers focusing on 5S and problem solving.
Global Cables Company Select Kaizen Applications Program to Increase Productivity and Reduce Waste 002

2021

Kaizen Applications ...

Tags:

Industry

Kaizen and Lean program for Global Cables enhancing production flow, 5S and line balancing....

Global Cables Company Select Kaizen Applications Program to Increase Productivity and Reduce Waste 001
Global Cables Company Select Kaizen Applications Program to Increase Productivity and Reduce Waste 002
Global Cables Company Select Kaizen Applications Program to Increase Productivity and Reduce Waste 001
Global Cables Company Select Kaizen Applications Program to Increase Productivity and Reduce Waste 002
Quality AndI nstitutionalE xcellence

Kaizen Applications Program to Increase Productivity and Reduce Waste

Kaizen and Lean program for Global Cables enhancing production flow, 5S and line balancing.
King Khalid Hospital Kaizen Applications to Improve Performance 001

2019

Kaizen Applications ...

Tags:

Government

Kaizen pilot at King Khalid Hospital to improve dialysis and cardiac unit processes and train staff....

King Khalid Hospital Kaizen Applications to Improve Performance 002
King Khalid Hospital Kaizen Applications to Improve Performance 001
King Khalid Hospital Kaizen Applications to Improve Performance 002
King Khalid Hospital Kaizen Applications to Improve Performance 001
Quality AndI nstitutionalE xcellence

Kaizen Applications to Improve Performance

Kaizen pilot at King Khalid Hospital to improve dialysis and cardiac unit processes and train staff.
Kaizen designed integrated knowledge and change management for Weqaa across six stages: analysis, needs assessment, KM system, change plan, training, evaluation.

2025

Knowledge and Change...

Tags:

Government

Implemented a knowledge and change management framework that transforms Weqaa into a learning, adapt...

Kaizen designed integrated knowledge and change management for Weqaa across six stages: analysis, needs assessment, KM system, change plan, training, evaluation.
Kaizen designed integrated knowledge and change management for Weqaa across six stages: analysis, needs assessment, KM system, change plan, training, evaluation.
Kaizen designed integrated knowledge and change management for Weqaa across six stages: analysis, needs assessment, KM system, change plan, training, evaluation.
Kaizen designed integrated knowledge and change management for Weqaa across six stages: analysis, needs assessment, KM system, change plan, training, evaluation.
Kaizen designed integrated knowledge and change management for Weqaa across six stages: analysis, needs assessment, KM system, change plan, training, evaluation.
Kaizen designed integrated knowledge and change management for Weqaa across six stages: analysis, needs assessment, KM system, change plan, training, evaluation.
Quality AndI nstitutionalE xcellence, Institutional Culture AndV alues

Knowledge and Change Management

Implemented a knowledge and change management framework that transforms Weqaa into a learning, adaptable organisation.
Saudi Commission for Health Specialties Leadership Development Program for the Saudi Commission for Health Specialties 001

2018

Leadership Developme...

Tags:

Government

A strategic leadership programme trained 75 commission staff in self‑management, goal setting, foc...

Saudi Commission for Health Specialties Leadership Development Program for the Saudi Commission for Health Specialties 001
Saudi Commission for Health Specialties Leadership Development Program for the Saudi Commission for Health Specialties 002
Saudi Commission for Health Specialties Leadership Development Program for the Saudi Commission for Health Specialties 003
Saudi Commission for Health Specialties Leadership Development Program for the Saudi Commission for Health Specialties 001
Saudi Commission for Health Specialties Leadership Development Program for the Saudi Commission for Health Specialties 002
Saudi Commission for Health Specialties Leadership Development Program for the Saudi Commission for Health Specialties 003
Research Capacity Building

Leadership Development Program for the Saudi Commission for Health Specialties

A strategic leadership programme trained 75 commission staff in self‑management, goal setting, focus and motivation.
Ministry of Tourism Managing and Implementing Training Programs for Tourism Skills 001

2023

Managing and Impleme...

Tags:

Government

This project designed and managed a comprehensive training system to qualify current and aspiring wo...

Ministry of Tourism Managing and Implementing Training Programs for Tourism Skills 001
Ministry of Tourism Managing and Implementing Training Programs for Tourism Skills 002
Ministry of Tourism Managing and Implementing Training Programs for Tourism Skills 001
Ministry of Tourism Managing and Implementing Training Programs for Tourism Skills 002
Research Capacity Building

Managing and Implementing Training Programs for Tourism Skills

This project designed and managed a comprehensive training system to qualify current and aspiring workers in the tourism sector to ...
Maturity of Digital Government Platforms and Services DGA 001

2024

Maturity of Digital ...

Tags:

Government

Developed and implemented a maturity framework for government digital platforms, generating assessme...

Maturity of Digital Government Platforms and Services DGA 001
Maturity of Digital Government Platforms and Services DGA 002
Maturity of Digital Government Platforms and Services DGA 003
Maturity of Digital Government Platforms and Services DGA 004
Maturity of Digital Government Platforms and Services DGA 001
Maturity of Digital Government Platforms and Services DGA 002
Maturity of Digital Government Platforms and Services DGA 003
Maturity of Digital Government Platforms and Services DGA 004
Digital Transformation, CustomerE xperience

Maturity of Digital Government Platforms and Services

Developed and implemented a maturity framework for government digital platforms, generating assessment cycles, reports and capacity-building activities.
Ministry of Human Resources and Social Development Measurement of Beneficiaries Awareness and Behaviours Towards Ministry Services

2023

Measurement of Benef...

Tags:

Government

Designed improvement waves, journey mapping and dashboards to eliminate branch visits and enhance be...

Ministry of Human Resources and Social Development Measurement of Beneficiaries Awareness and Behaviours Towards Ministry Services
Ministry of Human Resources and Social Development Measurement of Beneficiaries Awareness and Behaviours Towards Ministry Services
Ministry of Human Resources and Social Development Measurement of Beneficiaries Awareness and Behaviours Towards Ministry Services
Ministry of Human Resources and Social Development Measurement of Beneficiaries Awareness and Behaviours Towards Ministry Services
Ministry of Human Resources and Social Development Measurement of Beneficiaries Awareness and Behaviours Towards Ministry Services
Ministry of Human Resources and Social Development Measurement of Beneficiaries Awareness and Behaviours Towards Ministry Services
CustomerE xperience

Measurement of Beneficiaries’ Awareness and Behaviours Towards Ministry Services

Designed improvement waves, journey mapping and dashboards to eliminate branch visits and enhance beneficiary experiences.
Ministry of Human Resources and Social Development Mystery Shopper and Beneficiary Persona Analysis

2025

Mystery Shopper and ...

Tags:

Government

Beneficiary personas and mystery shopper scenarios were developed to assess and improve service qual...

Ministry of Human Resources and Social Development Mystery Shopper and Beneficiary Persona Analysis
Ministry of Human Resources and Social Development Mystery Shopper and Beneficiary Persona Analysis
CustomerE xperience

Mystery Shopper and Beneficiary Persona Analysis

Beneficiary personas and mystery shopper scenarios were developed to assess and improve service quality across ministry channels, leading to targeted improvement recommendations.
Ministry of Economy and Planning Operational and Technical Support for Macroeconomic Modelling 001

2025

Operational and Tech...

Tags:

Government

The project provided operational and technical support to the Ministry of Economy and Planning to de...

Ministry of Economy and Planning Operational and Technical Support for Macroeconomic Modelling 001
Ministry of Economy and Planning Operational and Technical Support for Macroeconomic Modelling 001
SLEIA

Operational and Technical Support for Macroeconomic Modelling

The project provided operational and technical support to the Ministry of Economy and Planning to develop and operate advanced macroeconomic ...
Kaizen Training for Alshams for Contracting Organizational Development

2021

Organizational Devel...

Tags:

Industry

Developed a new organisational structure, HR policies and performance management system for Alshams ...

Kaizen Training for Alshams for Contracting Organizational Development
Kaizen Training for Alshams for Contracting Organizational Development
Kaizen Training for Alshams for Contracting Organizational Development
Kaizen Training for Alshams for Contracting Organizational Development
Kaizen Training for Alshams for Contracting Organizational Development
Kaizen Training for Alshams for Contracting Organizational Development
Quality AndI nstitutionalE xcellence, Institutional Culture AndV alues

Organizational Development

Developed a new organisational structure, HR policies and performance management system for Alshams Contracting.
Ministry of Education Professional Development Experts Initiative 002

2021

Professional Develop...

Tags:

Government, Education

This initiative built a cadre of professional development experts within the Ministry of Education. ...

Ministry of Education Professional Development Experts Initiative 001
Ministry of Education Professional Development Experts Initiative 003
Ministry of Education Professional Development Experts Initiative 002
Ministry of Education Professional Development Experts Initiative 001
Ministry of Education Professional Development Experts Initiative 003
Ministry of Education Professional Development Experts Initiative 002
Research Capacity Building

Professional Development Experts Initiative

This initiative built a cadre of professional development experts within the Ministry of Education. Selected staff received specialised training programmes ...
Mawaddah Charity AssociationProfessional Skills and Technology Workshops 001

2018

Professional Skills ...

Tags:

Nonprofits

Designed and delivered job‑skills and technology workshops for 25 beneficiaries, preparing them fo...

Mawaddah Charity AssociationProfessional Skills and Technology Workshops 001
Mawaddah Charity AssociationProfessional Skills and Technology Workshops 001
Research Capacity Building

Professional Skills and Technology Workshops

Designed and delivered job‑skills and technology workshops for 25 beneficiaries, preparing them for employment.
Ministry of Communications and Information Technology Promoting Adoption of Digital Trust Identity Services and International Cooperation

2025

Promoting Adoption o...

Tags:

Government

An initiative encouraging uptake of digital trust services, enhancing awareness and international co...

Ministry of Communications and Information Technology Promoting Adoption of Digital Trust Identity Services and International Cooperation
Ministry of Communications and Information Technology Promoting Adoption of Digital Trust Identity Services and International Cooperation
Ministry of Communications and Information Technology Promoting Adoption of Digital Trust Identity Services and International Cooperation
Ministry of Communications and Information Technology Promoting Adoption of Digital Trust Identity Services and International Cooperation
Digital Transformation

Promoting Adoption of Digital Trust & Identity Services and International Cooperation

An initiative encouraging uptake of digital trust services, enhancing awareness and international cooperation.
Ministry of Tourism Qualifying Workers in the Tourism Sector

2013

Qualifying Workers i...

Tags:

Government

Specialised training programmes enhanced the service and entrepreneurial skills of taxi drivers and ...

Ministry of Tourism Qualifying Workers in the Tourism Sector
Ministry of Tourism Qualifying Workers in the Tourism Sector
Ministry of Tourism Qualifying Workers in the Tourism Sector
Ministry of Tourism Qualifying Workers in the Tourism Sector
Research Capacity Building

Qualifying Workers in the Tourism Sector

Specialised training programmes enhanced the service and entrepreneurial skills of taxi drivers and tourism workers, improving customer experiences and supporting sector growth.
Quality and Excellence Framework for the Agricultural Development Fund Agricultural Development Fund.001

2025

Quality and Excellen...

Tags:

Government

A comprehensive framework aligns policies, metrics and culture to drive quality and institutional ex...

Quality and Excellence Framework for the Agricultural Development Fund Agricultural Development Fund.001
Quality and Excellence Framework for the Agricultural Development Fund Agricultural Development Fund.001
Quality AndI nstitutionalE xcellence

Quality and Excellence Framework for the Agricultural Development Fund

A comprehensive framework aligns policies, metrics and culture to drive quality and institutional excellence at the Agricultural Development Fund.
Ministry of Economy and Planning Re‑engineering Government Procedures for Improved Services 003.j

2021

Re-engineering Gover...

Tags:

Government

A project redesigning government workflows to streamline services and improve user experience....

Ministry of Economy and Planning Re‑engineering Government Procedures for Improved Services 003.j
Ministry of Economy and Planning Re‑engineering Government Procedures for Improved Services 002.j
Ministry of Economy and Planning Re‑engineering Government Procedures for Improved Services 001.j
Ministry of Economy and Planning Re‑engineering Government Procedures for Improved Services 003.j
Ministry of Economy and Planning Re‑engineering Government Procedures for Improved Services 002.j
Ministry of Economy and Planning Re‑engineering Government Procedures for Improved Services 001.j
CustomerE xperience, Quality AndI nstitutionalE xcellence

Re-engineering Government Procedures for Improved Services

A project redesigning government workflows to streamline services and improve user experience.
Meqdam Real Time Feedback Solutions Deployment

2025

Real-Time Feedback S...

Tags:

Industry

Miqdam Al Rowad deployed FeedbackNow devices and analytics to capture real‑time customer feedbac...

Meqdam Real Time Feedback Solutions Deployment
Meqdam Real Time Feedback Solutions Deployment
Meqdam Real Time Feedback Solutions Deployment
Meqdam Real Time Feedback Solutions Deployment
Meqdam Real Time Feedback Solutions Deployment
Meqdam Real Time Feedback Solutions Deployment
CustomerE xperience

Real-Time Feedback Solutions Deployment

Miqdam Al Rowad deployed FeedbackNow devices and analytics to capture real‑time customer feedback and drive service improvement.
Research to Enhance Digital Government Competitiveness Ministry of Communications and Information Technology

2019

Research to Enhance ...

Tags:

Government

A research project analysing benchmarks and recommending actions to enhance Saudi Arabia’s digital...

Research to Enhance Digital Government Competitiveness Ministry of Communications and Information Technology
Research to Enhance Digital Government Competitiveness Ministry of Communications and Information Technology
Research to Enhance Digital Government Competitiveness Ministry of Communications and Information Technology
Research to Enhance Digital Government Competitiveness Ministry of Communications and Information Technology
Research to Enhance Digital Government Competitiveness Ministry of Communications and Information Technology
Research to Enhance Digital Government Competitiveness Ministry of Communications and Information Technology
Digital Transformation, Research Capacity Building

Research to Enhance Digital Government Competitiveness

A research project analysing benchmarks and recommending actions to enhance Saudi Arabia’s digital government ranking.
Baja Food Company Sales and Administrative Skills Training Programme 001

2019

Sales and Administra...

Tags:

Industry

Training for 120 employees enhanced sales techniques and management skills, yielding higher performa...

Baja Food Company Sales and Administrative Skills Training Programme 001
Baja Food Company Sales and Administrative Skills Training Programme 001
CustomerE xperience, Research Capacity Building

Sales and Administrative Skills Training Programme

Training for 120 employees enhanced sales techniques and management skills, yielding higher performance and stronger leadership.
Security and Safety Training Programs Ministry of Environment Water and Agriculture

2016

Security and Safety ...

Tags:

Government

This project designed and delivered comprehensive security and safety training programmes for the Mi...

Security and Safety Training Programs Ministry of Environment Water and Agriculture
Security and Safety Training Programs Ministry of Environment Water and Agriculture
Research Capacity Building

Security and Safety Training Programs

This project designed and delivered comprehensive security and safety training programmes for the Ministry of Environment, Water and Agriculture.
Leadership Studies Center Specialised Leadership Training Packages 001

2015

Specialized Leadersh...

Tags:

Industry

Developed three modern leadership curricula with train‑the‑trainer components to build sustainab...

Leadership Studies Center Specialised Leadership Training Packages 001
Leadership Studies Center Specialised Leadership Training Packages 001
Research Capacity Building

Specialized Leadership Training Packages

Developed three modern leadership curricula with train‑the‑trainer components to build sustainable leadership capacity.
Ministry of Education Specialised Training Ministry Leaders Engineers 004

2012

Specialised Training...

Tags:

Government

This project developed and delivered an integrated training programme for leaders and engineers in t...

Ministry of Education Specialised Training Ministry Leaders Engineers 002
Ministry of Education Specialised Training Ministry Leaders Engineers 003
Ministry of Education Specialised Training Ministry Leaders Engineers 004
Ministry of Education Specialised Training Ministry Leaders Engineers 005
Ministry of Education Specialised Training Ministry Leaders Engineers 001
Ministry of Education Specialised Training Ministry Leaders Engineers 002
Ministry of Education Specialised Training Ministry Leaders Engineers 003
Ministry of Education Specialised Training Ministry Leaders Engineers 004
Ministry of Education Specialised Training Ministry Leaders Engineers 005
Ministry of Education Specialised Training Ministry Leaders Engineers 001
Research Capacity Building

Specialised Training for Ministry Leaders and Engineers

This project developed and delivered an integrated training programme for leaders and engineers in the Ministry of Education. Based on ...
Ministry of Finance Specialized Consulting Services Framework 001

2025

Specialized Consulti...

Tags:

Government

A framework agreement provides the Ministry of Finance with multidisciplinary consulting services, e...

Ministry of Finance Specialized Consulting Services Framework 001
Ministry of Finance Specialized Consulting Services Framework 001
Research Capacity Building

Specialized Consulting Services Framework

A framework agreement provides the Ministry of Finance with multidisciplinary consulting services, enabling better strategic decisions and improved governance across functions.
Spreading Kaizen and Continuous Improvement at Mobily 002

2017

Spreading Kaizen and...

Tags:

Industry

Mobily launched a Kaizen programme engaging employees to drive daily improvements, streamline proces...

Spreading Kaizen and Continuous Improvement at Mobily 001
Spreading Kaizen and Continuous Improvement at Mobily 002
Spreading Kaizen and Continuous Improvement at Mobily 001
Spreading Kaizen and Continuous Improvement at Mobily 002
Quality AndI nstitutionalE xcellence

Spreading Kaizen and Continuous Improvement at Mobily

Mobily launched a Kaizen programme engaging employees to drive daily improvements, streamline processes and reduce costs.
Prince Muteb bin Abdulaziz Foundation Strategic and Operational Planning for Prince Muteb bin Abdulaziz Foundation 003

2025

Strategic and Operat...

Tags:

Nonprofits

A 19‑week engagement delivered a 2026–2030 strategic and operational plan with dashboards, gover...

Prince Muteb bin Abdulaziz Foundation Strategic and Operational Planning for Prince Muteb bin Abdulaziz Foundation 001
Prince Muteb bin Abdulaziz Foundation Strategic and Operational Planning for Prince Muteb bin Abdulaziz Foundation 003
Prince Muteb bin Abdulaziz Foundation Strategic and Operational Planning for Prince Muteb bin Abdulaziz Foundation 002
Prince Muteb bin Abdulaziz Foundation Strategic and Operational Planning for Prince Muteb bin Abdulaziz Foundation 001
Prince Muteb bin Abdulaziz Foundation Strategic and Operational Planning for Prince Muteb bin Abdulaziz Foundation 003
Prince Muteb bin Abdulaziz Foundation Strategic and Operational Planning for Prince Muteb bin Abdulaziz Foundation 002
Quality AndI nstitutionalE xcellence

Strategic and Operational Planning for Prince Muteb bin Abdulaziz Foundation

A 19‑week engagement delivered a 2026–2030 strategic and operational plan with dashboards, governance and capacity building.
Ministry of Education Study on the Development of the Learning Process 002

2008

Study on the Develop...

Tags:

Government

This research project investigated the development of the learning process to provide a strategic ro...

Ministry of Education Study on the Development of the Learning Process 001
Ministry of Education Study on the Development of the Learning Process 006
Ministry of Education Study on the Development of the Learning Process 005
Ministry of Education Study on the Development of the Learning Process 004
Ministry of Education Study on the Development of the Learning Process 003
Ministry of Education Study on the Development of the Learning Process 002
Ministry of Education Study on the Development of the Learning Process 001
Ministry of Education Study on the Development of the Learning Process 006
Ministry of Education Study on the Development of the Learning Process 005
Ministry of Education Study on the Development of the Learning Process 004
Ministry of Education Study on the Development of the Learning Process 003
Ministry of Education Study on the Development of the Learning Process 002
Research Capacity Building

Study on the Development of the Learning Process

This research project investigated the development of the learning process to provide a strategic roadmap based on international best practices. ...
Ministry of Islamic Affairs Dawah and Guidance Study on the Impact of Islamic Awareness during Hajj 001

2009

Study on the Impact ...

Tags:

Government

A two‑phase study surveyed over ten thousand pilgrims in multiple languages to assess Hajj awarene...

Ministry of Islamic Affairs Dawah and Guidance Study on the Impact of Islamic Awareness during Hajj 002
Ministry of Islamic Affairs Dawah and Guidance Study on the Impact of Islamic Awareness during Hajj 001
Ministry of Islamic Affairs Dawah and Guidance Study on the Impact of Islamic Awareness during Hajj 002
Ministry of Islamic Affairs Dawah and Guidance Study on the Impact of Islamic Awareness during Hajj 001
SLEIA

Study on the Impact of Islamic Awareness during Hajj

A two‑phase study surveyed over ten thousand pilgrims in multiple languages to assess Hajj awareness efforts and develop evidence‑based improvement strategies.
Communications Space Technology Commission Study on Unified Digital Services Regulation for the Gulf 001

2023

Study on Unified Dig...

Tags:

Government

A three‑month study evaluated digital service markets and regulations across Saudi Arabia, the GCC...

Communications Space Technology Commission Study on Unified Digital Services Regulation for the Gulf 002
Communications Space Technology Commission Study on Unified Digital Services Regulation for the Gulf 001
Communications Space Technology Commission Study on Unified Digital Services Regulation for the Gulf 002
Communications Space Technology Commission Study on Unified Digital Services Regulation for the Gulf 001
Digital Transformation

Study on Unified Digital Services Regulation for the Gulf

A three‑month study evaluated digital service markets and regulations across Saudi Arabia, the GCC and the EU to propose a unified regulatory framework.
General Authority Survey Geospatial Information Support Maritime Projects Portfolios 003

2024

Support for Maritime...

Tags:

Government

Developed a performance management framework for geospatial maritime initiatives, from current asses...

General Authority Survey Geospatial Information Support Maritime Projects Portfolios 001
General Authority Survey Geospatial Information Support Maritime Projects Portfolios 004
General Authority Survey Geospatial Information Support Maritime Projects Portfolios 003
General Authority Survey Geospatial Information Support Maritime Projects Portfolios 002
General Authority Survey Geospatial Information Support Maritime Projects Portfolios 001
General Authority Survey Geospatial Information Support Maritime Projects Portfolios 004
General Authority Survey Geospatial Information Support Maritime Projects Portfolios 003
General Authority Survey Geospatial Information Support Maritime Projects Portfolios 002
Data And Insights, Quality AndI nstitutionalE xcellence

Support for Maritime Projects and Portfolios

Developed a performance management framework for geospatial maritime initiatives, from current assessment to reporting and digital dashboards.
Ministry of Education Developing comprehensive training curricula to empower education departments 003

2016

Training Curricula f...

Tags:

Government

The project designed and developed a suite of training curricula for education departments within th...

Ministry of Education Developing comprehensive training curricula to empower education departments 003
Ministry of Education Developing comprehensive training curricula to empower education departments 001
Ministry of Education Developing comprehensive training curricula to empower education departments 003
Ministry of Education Developing comprehensive training curricula to empower education departments 001
Research Capacity Building

Training Curricula for Education Departments

The project designed and developed a suite of training curricula for education departments within the Ministry of Education.
General Authority for Real Estate Training Curricula for Real Estate Dispute Resolution 001

2018

Training Curricula f...

Tags:

Government

Developed five tailored training programs for consultants, experts and judges to improve real estate...

General Authority for Real Estate Training Curricula for Real Estate Dispute Resolution 001
General Authority for Real Estate Training Curricula for Real Estate Dispute Resolution 002
General Authority for Real Estate Training Curricula for Real Estate Dispute Resolution 001
General Authority for Real Estate Training Curricula for Real Estate Dispute Resolution 002
Research Capacity Building

Training Curricula for Real Estate Dispute Resolution

Developed five tailored training programs for consultants, experts and judges to improve real estate dispute resolution processes and consistency.
Nazaha Training Curricula Promote Integrity Government Sectors

2019

Training Curricula t...

Tags:

Government

Developed integrity training curricula for government employees covering risk analysis, compliance a...

Nazaha Training Curricula Promote Integrity Government Sectors
Nazaha Training Curricula Promote Integrity Government Sectors
Institutional Culture AndV alues

Training Curricula to Promote Integrity in Government Sectors

Developed integrity training curricula for government employees covering risk analysis, compliance and anti-corruption.
Ministry of Justice Training Programme Ministry Justice Staff 001

2018

Training Programme f...

Tags:

Government

Targeted training improved notary employees’ skills and understanding of quality standards, enhanc...

Ministry of Justice Training Programme Ministry Justice Staff 001
Ministry of Justice Training Programme Ministry Justice Staff 002
Ministry of Justice Training Programme Ministry Justice Staff 001
Ministry of Justice Training Programme Ministry Justice Staff 002
Research Capacity Building

Training Programme for Ministry of Justice Staff

Targeted training improved notary employees’ skills and understanding of quality standards, enhancing service delivery and supporting institutional excellence.
Training Programs Saudi Aramco Employees 003

2017

Training Programs fo...

Tags:

Industry

Kaizen training program for Aramco employees in Jazan focusing on continuous improvement and change ...

Training Programs Saudi Aramco Employees 001
Training Programs Saudi Aramco Employees 003
Training Programs Saudi Aramco Employees 002
Training Programs Saudi Aramco Employees 001
Training Programs Saudi Aramco Employees 003
Training Programs Saudi Aramco Employees 002
Quality AndI nstitutionalE xcellence, Research Capacity Building

Training Programs for Saudi Aramco Employees

Kaizen training program for Aramco employees in Jazan focusing on continuous improvement and change management.
Kaizen provided training programs for tourism partners, strengthening skills, improving service quality, and supporting consistent performance across tourism operations.

2013

Training Programs fo...

Tags:

Government

A yearlong initiative trained 1,500 young people on tourism service, entrepreneurship and museum man...

Kaizen provided training programs for tourism partners, strengthening skills, improving service quality, and supporting consistent performance across tourism operations.
Kaizen provided training programs for tourism partners, strengthening skills, improving service quality, and supporting consistent performance across tourism operations.
Kaizen provided training programs for tourism partners, strengthening skills, improving service quality, and supporting consistent performance across tourism operations.
Kaizen provided training programs for tourism partners, strengthening skills, improving service quality, and supporting consistent performance across tourism operations.
Kaizen provided training programs for tourism partners, strengthening skills, improving service quality, and supporting consistent performance across tourism operations.
Kaizen provided training programs for tourism partners, strengthening skills, improving service quality, and supporting consistent performance across tourism operations.
Research Capacity Building

Training Programs for Tourism Partners

A yearlong initiative trained 1,500 young people on tourism service, entrepreneurship and museum management through theory and field visits.
Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.

2024

Translator Mentorshi...

Tags:

Government

The eight‑month programme paired 50 translators with expert mentors, delivering individualized gui...

Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.
Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.
Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.
Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.
Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.
Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.
Research Capacity Building

Translator Mentorship Program I

The eight‑month programme paired 50 translators with expert mentors, delivering individualized guidance, evaluation criteria and development plans.
Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.

2024

Translator Mentorshi...

Tags:

Government

This nine‑month programme selected 60 translators and matched them with mentors to deliver weekly ...

Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.
Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.
Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.
Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.
Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.
Kaizen delivers two mentoring programs paired 110 translators with mentors, building translation skills, benchmarks, KPIs, tracking platform, surveys, and final recommendations.
Research Capacity Building

Translator Mentorship Program II

This nine‑month programme selected 60 translators and matched them with mentors to deliver weekly sessions, monitor satisfaction and develop recommendations.
Updating and Improving the Decision Support Center Procedural Framework 001

2025

Updating and Improvi...

Tags:

Government

Redesigned procedures and implemented a digital platform to align the Decision Support Center’s op...

Updating and Improving the Decision Support Center Procedural Framework 001
Updating and Improving the Decision Support Center Procedural Framework 002
Updating and Improving the Decision Support Center Procedural Framework 001
Updating and Improving the Decision Support Center Procedural Framework 002
Quality AndI nstitutionalE xcellence

Updating and Improving the Centre’s Procedural Framework

Redesigned procedures and implemented a digital platform to align the Decision Support Center’s operations with its strategy.
Wage Levels and Retention Study for HRDF‑Supported Employees 002.j

2010

Wage Levels and Rete...

Tags:

Government

A nationwide study analysed wages and retention of HRDF‑supported employees, providing evidence fo...

Wage Levels and Retention Study for HRDF‑Supported Employees 001.j
Wage Levels and Retention Study for HRDF‑Supported Employees 002.j
Wage Levels and Retention Study for HRDF‑Supported Employees 003.j
Wage Levels and Retention Study for HRDF‑Supported Employees 004.j
Wage Levels and Retention Study for HRDF‑Supported Employees 001.j
Wage Levels and Retention Study for HRDF‑Supported Employees 002.j
Wage Levels and Retention Study for HRDF‑Supported Employees 003.j
Wage Levels and Retention Study for HRDF‑Supported Employees 004.j
Research Capacity Building

Wage Levels and Retention Study for HRDF‑Supported Employees

A nationwide study analysed wages and retention of HRDF‑supported employees, providing evidence for wage policies and workforce support.
Kaizen delivered gemba visits across multiple Weqaa-associated sites, observing operations, capturing insights, and identifying practical improvement opportunities.

2025

Preparing Studies an...

Tags:

Government

Develop pest management manuals and evaluation models, prepare operational plans and train staff acr...

Kaizen delivered gemba visits across multiple Weqaa-associated sites, observing operations, capturing insights, and identifying practical improvement opportunities.
Kaizen delivered gemba visits across multiple Weqaa-associated sites, observing operations, capturing insights, and identifying practical improvement opportunities.
Kaizen delivered gemba visits across multiple Weqaa-associated sites, observing operations, capturing insights, and identifying practical improvement opportunities.
Kaizen delivered gemba visits across multiple Weqaa-associated sites, observing operations, capturing insights, and identifying practical improvement opportunities.
Kaizen delivered gemba visits across multiple Weqaa-associated sites, observing operations, capturing insights, and identifying practical improvement opportunities.
Kaizen delivered gemba visits across multiple Weqaa-associated sites, observing operations, capturing insights, and identifying practical improvement opportunities.
Kaizen delivered gemba visits across multiple Weqaa-associated sites, observing operations, capturing insights, and identifying practical improvement opportunities.
Kaizen delivered gemba visits across multiple Weqaa-associated sites, observing operations, capturing insights, and identifying practical improvement opportunities.
Environmental Sustainability

Preparing Studies and Regulatory Manuals for IMP and Disease Control

Develop pest management manuals and evaluation models, prepare operational plans and train staff across regions to standardize plant health practices.
Kaizen designed and implemented a comprehensive institutional excellence system for Najm for Insurance Services, based on the EFQM model.

2026

Institutional Excell...

Tags:

Industry

Designing and implementing an EFQM-based institutional excellence system for Najm, enabling structur...

Kaizen designed and implemented a comprehensive institutional excellence system for Najm for Insurance Services, based on the EFQM model.
Kaizen designed and implemented a comprehensive institutional excellence system for Najm for Insurance Services, based on the EFQM model.
Kaizen designed and implemented a comprehensive institutional excellence system for Najm for Insurance Services, based on the EFQM model.
Kaizen designed and implemented a comprehensive institutional excellence system for Najm for Insurance Services, based on the EFQM model.
Kaizen designed and implemented a comprehensive institutional excellence system for Najm for Insurance Services, based on the EFQM model.
Kaizen designed and implemented a comprehensive institutional excellence system for Najm for Insurance Services, based on the EFQM model.
Kaizen designed and implemented a comprehensive institutional excellence system for Najm for Insurance Services, based on the EFQM model.
Kaizen designed and implemented a comprehensive institutional excellence system for Najm for Insurance Services, based on the EFQM model.
Quality AndI nstitutionalE xcellence

Institutional Excellence System for Najm for Insurance Services

Designing and implementing an EFQM-based institutional excellence system for Najm, enabling structured self-assessment, award readiness, sustainable improvement, and empowered internal teams.
Passenger Sentiment: Kaizen established real-time satisfaction measurement at KKIA using HappyOrNot and QR codes, dashboards, governance, rollout, testing, hypercare across terminals.

2026

Customer Sentiment

Tags:

Industry

Designed and implemented a multi-phase, real-time passenger sentiment system at King Khalid Internat...

Kaizen established real-time satisfaction measurement at KKIA using HappyOrNot and QR codes, dashboards, governance, rollout, testing, hypercare across terminals.
Passenger Sentiment: Kaizen established real-time satisfaction measurement at KKIA using HappyOrNot and QR codes, dashboards, governance, rollout, testing, hypercare across terminals.
Kaizen established real-time satisfaction measurement at KKIA using HappyOrNot and QR codes, dashboards, governance, rollout, testing, hypercare across terminals.
Kaizen established real-time satisfaction measurement at KKIA using HappyOrNot and QR codes, dashboards, governance, rollout, testing, hypercare across terminals.
Passenger Sentiment: Kaizen established real-time satisfaction measurement at KKIA using HappyOrNot and QR codes, dashboards, governance, rollout, testing, hypercare across terminals.
Kaizen established real-time satisfaction measurement at KKIA using HappyOrNot and QR codes, dashboards, governance, rollout, testing, hypercare across terminals.
CustomerE xperience

Customer Sentiment

Designed and implemented a multi-phase, real-time passenger sentiment system at King Khalid International Airport to drive measurable service improvements.
One-day Kaizen workshop for Aani & Dani

2016

Kaizen Workshop

Tags:

Industry

One-day Kaizen workshop for Aani & Dani managers and engineers, building operational excellence capa...

One-day Kaizen workshop for Aani & Dani
One-day Kaizen workshop for Aani & Dani
One-day Kaizen workshop for Aani & Dani
One-day Kaizen workshop for Aani & Dani
One-day Kaizen workshop for Aani & Dani
One-day Kaizen workshop for Aani & Dani
Quality AndI nstitutionalE xcellence

Kaizen Workshop

One-day Kaizen workshop for Aani & Dani managers and engineers, building operational excellence capabilities using value stream mapping and structured problem-solving.

Leaders Who Choose Kaizen

From public entities to private champions, these logos reflect the breadth of our work and the trust placed in Kaizen’s sector-specific methodologies.

Our Client's Voice

Our Client’s Voice reflects authentic experiences, showcasing how Kaizen Consulting’s tailored excellence solutions create measurable impact, drive transformation, and foster trusted partnerships for sustainable growth.

NCNP Logo

National Center for the Development of the Non-Profit Sector

The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting for their valued partnership and the exceptional professionalism demonstrated by their team. Their clarity, responsiveness, and collaborative spirit significantly strengthened our beneficiary experience initiatives and elevated the quality of project outcomes. Kaizen Consulting played a pivotal role as a success partner, directly contributing to th...Read More

5.0 rating

Nouf Al-Habbabi

Head of Customer Experience
NCNP Logo

National Center for the Development of the Non-Profit Sector

The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting for their valued partnership and the exceptional professionalism demonstrated by their team. Their clarity, responsiveness, and collaborative spirit significantly strengthened our beneficiary experience initiatives and elevated the quality of project outcomes. Kaizen Consulting played a pivotal role as a success partner, directly contributing to the Center’s achievement of the “Best Use of Customer Insight and Feedback” Award for 2025. This accomplishment marks an important milestone in our institutional development and supports our continued alignment with the national priorities of Vision 2030.

5.0 rating

Nouf Al-Habbabi

Head of Customer Experience
15 November 2025
NCNP Logo

National Center for the Development of the Non-Profit Sector

The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting, represented by Salah Abdelhafeez and Ahmad AlDardoor, for their outstanding professionalism, dedication, and invaluable contribution to the Center’s institutional excellence journey. Their partnership played a pivotal role in enabling the Center to achieve the “Recognized for Excellence – Two Stars” certification under the EFQM 2025 Model,...Read More

5.0 rating

Ghada Al-Dakhil

Director, Institutional Excellence Department
NCNP Logo

National Center for the Development of the Non-Profit Sector

The National Center for the Development of the Non-Profit Sector extends its sincere appreciation to Kaizen Consulting, represented by Salah Abdelhafeez and Ahmad AlDardoor, for their outstanding professionalism, dedication, and invaluable contribution to the Center’s institutional excellence journey. Their partnership played a pivotal role in enabling the Center to achieve the “Recognized for Excellence – Two Stars” certification under the EFQM 2025 Model, and in laying a strong foundation for sustainable excellence and continuous improvement. We deeply value Kaizen Consulting’s commitment and expertise, and we look forward to continuing our fruitful collaboration toward higher levels of organizational

5.0 rating

Ghada Al-Dakhil

Director, Institutional Excellence Department
15 November 2025
Logo of the Ministry of Human Resource and Social Development

Ministry of Human Resources and Social Development

The Ministry of Human Resources and Social Development extends its sincere appreciation to Kaizen Consulting for their outstanding partnership and strategic support in the Ministry’s journey toward institutional excellence. Their expertise, dedication, and collaborative spirit significantly contributed to the Ministry’s achievement of the Arab Government Excellence Award. This recognition marks a milestone in our continuous pursuit of sustainable excellence and...Read More

5.0 rating

H.E. Mr. Ismail Al-Ghamdi

Assistant Minister for Shared Services
Logo of the Ministry of Human Resource and Social Development

Ministry of Human Resources and Social Development

The Ministry of Human Resources and Social Development extends its sincere appreciation to Kaizen Consulting for their outstanding partnership and strategic support in the Ministry’s journey toward institutional excellence. Their expertise, dedication, and collaborative spirit significantly contributed to the Ministry’s achievement of the Arab Government Excellence Award. This recognition marks a milestone in our continuous pursuit of sustainable excellence and our commitment to achieving the goals of Vision 2030.

5.0 rating

H.E. Mr. Ismail Al-Ghamdi

Assistant Minister for Shared Services
07 November 2025
Logo of the National Center for Environmental Compliance

The National Center for Environmental Compliance

The National Center for Environmental Compliance extends its sincere appreciation to Kaizen Consulting for their valued partnership and dedication. Their exceptional consulting support and sponsorship of the Annual Accreditation Forum 2025 reflect their commitment to excellence and sustainability. Kaizen Consulting played an instrumental role in our journey to achieve accreditation in inspection quality in accordance with ISO/IEC 17020 international standards.Read More

5.0 rating

Eng. Ali Al-Ghamdi

Chief Executive Officer
Logo of the National Center for Environmental Compliance

The National Center for Environmental Compliance

The National Center for Environmental Compliance extends its sincere appreciation to Kaizen Consulting for their valued partnership and dedication. Their exceptional consulting support and sponsorship of the Annual Accreditation Forum 2025 reflect their commitment to excellence and sustainability. Kaizen Consulting played an instrumental role in our journey to achieve accreditation in inspection quality in accordance with ISO/IEC 17020 international standards.

5.0 rating

Eng. Ali Al-Ghamdi

Chief Executive Officer
https://ncec.gov.sa/
07 November 2025
saudiexim logo

Saudi EXIM Bank

Partnering with Kaizen Consulting has been a defining milestone in our CX transformation journey. Their deep expertise, structured methodologies, and unwavering commitment to excellence enabled us to translate our CX vision into measurable outcomes aligned with our strategic objectives.

Kaizen played a pivotal role in designing and implementing our end-to-end customer experience framework, from establishing the VoC program and enhancing journey mapping capabilit...Read More

5.0 rating

Muneera Alsunid

Customer Excellence Director, Saudi EXIM Bank
saudiexim logo

Saudi EXIM Bank

Partnering with Kaizen Consulting has been a defining milestone in our CX transformation journey. Their deep expertise, structured methodologies, and unwavering commitment to excellence enabled us to translate our CX vision into measurable outcomes aligned with our strategic objectives.

Kaizen played a pivotal role in designing and implementing our end-to-end customer experience framework, from establishing the VoC program and enhancing journey mapping capabilities to building a sustainable governance model and culture of customer centricity across the organization.

Kaizen's collaborative approach, attention to detail, and ability to align diverse stakeholders across departments have made a lasting impact on how we understand, measure, and deliver value to our customers. We truly appreciate their partnership and the tangible results achieved through this transformation

5.0 rating

Muneera Alsunid

Customer Excellence Director, Saudi EXIM Bank
27 October 2025
NCGR Logo

National Center for Government Resources Systems

The National Center for Government Resources Systems (NCGR) extends its sincere appreciation to Kaizen Consulting for their outstanding cooperation and valuable contribution to the success of our initiatives. Their professionalism, commitment, and expertise greatly supported our goals, reflecting a high level of excellence and partnership that we deeply value.

5.0 rating

Eng. Ahmed bin Hamad Al-Dakhilallah

Executive Vice President for Business Sector and Beneficiaries Services
NCGR Logo

National Center for Government Resources Systems

The National Center for Government Resources Systems (NCGR) extends its sincere appreciation to Kaizen Consulting for their outstanding cooperation and valuable contribution to the success of our initiatives. Their professionalism, commitment, and expertise greatly supported our goals, reflecting a high level of excellence and partnership that we deeply value.

5.0 rating

Eng. Ahmed bin Hamad Al-Dakhilallah

Executive Vice President for Business Sector and Beneficiaries Services
23 October 2025
Logo of the Ministry of Human Resource and Social Development

Ministry of Human Resources and Social Development

With pride and appreciation, the Ministry of Human Resources and Social Development celebrates achieving the King Abdulaziz Quality Award – Golden Level, and extends sincere thanks to Kaizen Consulting for their valued partnership and contributions that supported our excellence journey and strengthened readiness for future milestones.

5.0 rating

Abdulaziz Alboualyan

Head of Excellence
Logo of the Ministry of Human Resource and Social Development

Ministry of Human Resources and Social Development

With pride and appreciation, the Ministry of Human Resources and Social Development celebrates achieving the King Abdulaziz Quality Award – Golden Level, and extends sincere thanks to Kaizen Consulting for their valued partnership and contributions that supported our excellence journey and strengthened readiness for future milestones.

5.0 rating

Abdulaziz Alboualyan

Head of Excellence
10 October 2025
Mutib Bin Abdulaziz Foundation logo

Mutib Bin Abdulaziz Foundation

Our experience at the Muteb bin Abdulaziz Foundation with Kaizen Consulting was a rich and solid professional one. Throughout it, we observed depth of understanding and a genuine concern for the best interest of the project and the client’s journey. Kaizen's consultants are distinguished by high competence, remarkable integration, strong intellectual presence, and a work ethic that adds value to the project at every stage. Kaizen also demonstrates a clear ability...Read More

5.0 rating

Anas Assiri

Strategic Planning Project Manager 2026–2030
Mutib Bin Abdulaziz Foundation logo

Mutib Bin Abdulaziz Foundation

Our experience at the Muteb bin Abdulaziz Foundation with Kaizen Consulting was a rich and solid professional one. Throughout it, we observed depth of understanding and a genuine concern for the best interest of the project and the client’s journey. Kaizen's consultants are distinguished by high competence, remarkable integration, strong intellectual presence, and a work ethic that adds value to the project at every stage. Kaizen also demonstrates a clear ability to understand the nature of the nonprofit sector and to engage with its components and ongoing developments, which enhances the quality of outputs and makes them more aligned with the sector’s reality, transformations, and core purpose.

They take results a step further by working hand-in-hand with the client to create success—strengthening the team’s knowledge, increasing its readiness, and enriching its capacity for continuity and growth. It was a collaborative journey that moved the project from an idea to a practice, and we look forward to seeing its tangible impact in the near future.

5.0 rating

Anas Assiri

Strategic Planning Project Manager 2026–2030
10 October 2025
NHC Logo

National Housing Company

What sets Kaizen Consulting apart is its ability to measure team integration, enable change, and continuously identify improvement opportunities—driving field effectiveness, eliminating waste, understanding customer needs, enhancing their experience, engaging and involving individuals, setting unified team goals, providing a system to achieve them, and making performance indicators and improvement opportunities tangible and visible.

5.0 rating

Haitham Al-Tuwaijri

Director of Operational Excellence
NHC Logo

National Housing Company

What sets Kaizen Consulting apart is its ability to measure team integration, enable change, and continuously identify improvement opportunities—driving field effectiveness, eliminating waste, understanding customer needs, enhancing their experience, engaging and involving individuals, setting unified team goals, providing a system to achieve them, and making performance indicators and improvement opportunities tangible and visible.

5.0 rating

Haitham Al-Tuwaijri

Director of Operational Excellence
https://nhc.sa/
10 October 2025
Logo of the Ministry of Human Resource and Social Development

Ministry of Human Resources and Social Development

Thank you very much, Kaizen Consulting, for this excellence. We look forward to making a positive impact and promoting a culture of excellence throughout the ministry, as well as achieving the largest possible number of awards. I pray to Almighty God to grant us all abundant success and guidance.

5.0 rating

H. E. Mr. Mohammed Al-Jasser

Assistant Minister
Logo of the Ministry of Human Resource and Social Development

Ministry of Human Resources and Social Development

Thank you very much, Kaizen Consulting, for this excellence. We look forward to making a positive impact and promoting a culture of excellence throughout the ministry, as well as achieving the largest possible number of awards. I pray to Almighty God to grant us all abundant success and guidance.

5.0 rating

H. E. Mr. Mohammed Al-Jasser

Assistant Minister
https://www.hrsd.gov.sa/
10 August 2020

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